Dealing with Difficult People and Tricky Situations Training System

1
Dealing with Difficult People and Tricky
Situations Training System
Presented by JANICE DAVIES APS the lady with
nice in her name ATTITUDE SPECIALIST
2
Your mind is like a rubber bandonce it is
stretched it never goes back to its original
shape
3

• If you want to improve your life
• then learn something new from
• someone who has
• experienced this before you.
• because now it is YOUR TURN to
• learn this amazing life lesson
• and thats the school of life!

4
Benefits to Me

• NOW
• Sleepless nights
• Worry
• Try to do better
• Not Eating
• Affecting other relationships
• AFTER
• Sleeping again
• Empowered
• Doing your best
• Be healthier
• Happier

5
Can you do this?

• Have you got some one bugging you?
• Are you ready to make changes?
• Are you ready to improve yourself?
• Do you believe you are worthy?
• Can you climb a ladder?

6
What you need?

• An open mind
• Determination
• Time to learn
• Courage to try
• Willingness to praise yourself

7
My Logo about Life
Ups/downs learning curves choices
8
Dealing with Difficult People and Tricky
Situations
Module One

• Janice Davies
• ATTITUDE SPECIALIST
• janice_at_attitudespecialist.co.nz

www.attitudespecialist.co.nz
9
Whats included

• Who constitutes a difficult person
• Learn why people push your buttons
• Understand different types of personalities
• Discover the best approaches for each style
• Learn relationships scenarios
• Apply useful communication techniques
• Give positive feedback
• Understand the importance of esteem and attitude
  relating to difficult people
• Extra tips and solutions
• BONUS PRODUCTS

10
Difficult People at Professional Life

• New customers or Old customers
• Peers/work colleagues
• Sales support staff,
• Front line staff,
• Accounts Department,
• Customer Service Department
• Employees
• The Boss, manager, supervisor
• Pupil
• Teacher

www.attitudespecialist.co.nz
11
Difficult People at Personal Life

• Parents
• Children ie. Sons, Daughters
• Partners
• Grand Parents
• Friends
• Acquaintances or Strangers
• Neighbours
• Teenagers

12
Characteristics

• Playing games
• Generation differences
• Skills base
• Anger
• Stress
• Ego
• Beliefs
• Attitude

• Jealousy
• Frustration
• Feeling inferior
• Wants to feel powerful
• Feeling used
• Immature
• Personal Awareness
• Cultural
• Self Esteem

13
Present Situation - YOU

• Who
• What
• Where
• When
• How

www.attitudespecialist.co.nz
14
Where are you?

• Self Esteem
• Relationships
• Personal Awareness
• Communication
• Attitude
• WHAT OUTCOME DO YOU WANT?

www.attitudespecialist.co.nz
15
3 Personal Situations

• Family
• Friend
• Stranger

www.attitudespecialist.co.nz
16
3 Professional Situations

• Employee
• Manager
• Boss

www.attitudespecialist.co.nz
17
3 Most important ahas

1. Low Self Esteem
2. Relationships
3. Personalities

www.attitudespecialist.co.nz
18
Present Situation - THEM

• Who
• What
• Where
• When
• How

www.attitudespecialist.co.nz
18
19
Next Session

• Take some action
• Think your situation through with your new
  knowledge
• Observe them and you
• Talk to positive person (support)
• Take notes.do something different

www.attitudespecialist.co.nz