MOTOR eCOVER NOTE SYSTEM

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ICMIF Takaful Network Seminar Kuala Lumpur 13
JamadilAkhir 1429 (17th June 2008) Leveraging
on The Internet Takaful IKLAS Experience
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AGENDA

• Shariah Based Institution
• Takaful IKHLAS Internet Strategy
• Motor, PA and Houseowner e-Cover Note System
  (FLAS)
• Motor Takaful Direct (e-Ikhlas)
• Claim Estimation System (GTS e-Claims)
• Repair Tracker
• CRM Customer Relationship Management
• Ikhlas Corporate Website
• Internet Point of Sales (I-POS)
• Live Demonstration

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Shariah Based Institution
Shariah Based
BrandConflict
Consolidation
Technological Change
Intensified Competition
Stakeholders in the Insurance / Takaful Industry
Insurers / Takaful
Re Insurers
Financial Inst.
Products Innovation
ScaleRequirements
Regulator
Brokers
Agents / Customers
DecliningProfits
IndustryMaturation
IncreasedCustomer/AgentSophistication
Regulatory Requirements
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Shariah Based Institution

• To be the preferred Takaful and
• Insurance provider
• Islamic principles and values
• Focus on product innovation and
• quality services
• Competent staff , effective distribution
• and technology driven

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Shariah Based Institution
Shariah (Islamic Rules and Regulation)
AKHLAQ Morality Ethics
FIQH Practices Activities
AQIDAH Faith Belief
MUAMALAT Man-to-Man Activities
IBADAH Man-to-God Worship
Economic
Political
Social
Takaful Islamic Banking
A Shariah Tree
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Shariah Based Institution

• Vision and Mission - Mankinds duty is to serve
  Allah
• And I (Allah) created not the jinn
  and mankind except that they should worship Me
  (Alone)
  
  Adh-Dhariyat 5156
• Acts of Faith - Islam as a way of Life
• O you who believe ! Enter perfectly in
  Islam (by obeying all the rules and regulation of
  the Islamic religion) and follow not the
  footsteps of Shaitan (Satan).
• Al-Baqarah 2208

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Takaful IKHLAS Internet Strategy

• Why Internet ?
• Quick market presence
• Easily accessible anywhere
• Communication medium with both policyholders and
  agents
• Low cost
• Allow for Mobile branches
• Business submission and payment
• Downloading of information
• Monitoring of sales performance and claims
• Sales illustration
• Customer Relationship Management (CRM)
• Ease of Doing Business

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MOTOR e-COVER NOTE SYSTEM (FLAS)

• PURPOSE
• A Motor Takaful agency maintenance system.
• Issuance of Motor Takaful cover notes, payment
  processing, and cover note maintenance.
• Submit electronic cover note record to JPJ as
  well as receiving acknowledgement.

• FEATURES
• New business issuance.
• Renewal business issuance.
• Credit Card payment.
• JPJ submissions and corrections.
• Substandard business processing.

• NCD enquiry and submissions (between insurers).
• Cover note requests and replenishments.

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MOTOR e-COVER NOTE SYSTEM (FLAS)

• BENEFITS
• Agents can issue Motor Takaful cover notes
  anywhere, anytime via the Internet.
• Monitoring of agents transactions is easier. All
  transactions are captured online and real time.
• Effective CBC control.
• Effective Underwriting control. Substandard
  submissions can be filtered instantly and process
  by designated Underwriter.
• Effective cover note control. Requests and
  replenishments are done electronically.
• Credit Card payment capability gave extra
  convenience to agents.
• JPJ electronic cover note compliance.
• Effective security control. Only authorized
  personnel have access to the system. Audit logs
  are maintain for every transactions.
• Direct integration with back end application.
  Eliminating back office data entry and increase
  certificate issuance turn around time.

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MOTOR TAKAFUL DIRECT (e-IKHLAS)

• PURPOSE
• A system that allowed direct customer to purchase
  Motor Takaful via the Internet.
• FEATURES
• Motor Takaful quotation and proposal submission.
• Credit Card payments.
• Cover note generation.
• JPJ submissions and corrections.
• Email notification on credit card payment status,
  JPJ submission status as well as documents
  submissions reminders.

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MOTOR TAKAFUL DIRECT (e-IKHLAS)

• BENEFITS
• Customer can purchase Motor Takaful anytime,
  anywhere via the Internet.
• Credit Card payment capability.
• JPJ electronic cover note compliance.
• Direct integration with back end application.
  Eliminating back office data entry and increase
  certificate issuance turn around time.

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ELECTRONIC CLAIMS ESTIMATION SYSTEM (GTS
e-Claims)

• PURPOSE
• A vehicle repair estimating solution that allows
  the workshops, insurers and loss adjusting
  companies, to electronically transmit repair
  estimates and carry out repair authorizations in
  a more efficient and accurate way.
• FEATURES
• Estimating and importing claim estimates.
• Claim form generation.
• Repair tracking.
• SMS instance notification.
• Repair and payment authorization.

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ELECTRONIC CLAIMS ESTIMATION SYSTEM (GTS
e-Claims)

• BENEFITS
• System can be access anywhere and anytime via the
  Internet.
• Fast authorization (repair, payment and etc).
• Easier communication with loss adjuster as they
  are connected to this system too.
• Sharing of information between workshops,
  adjusters and the Company. Giving more
  convenience to all 3 parties as photo images can
  be made available via the system.
• Repair status notification to certificate
  holder/vehicle owner via SMS.
• Automatic claim form generation.

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REPAIR TRACKER SYSTEM

• PURPOSE
• Allows vehicle owners to have instant knowledge
  of the status of their vehicle by viewing the
  vehicles live web pages.
• Also provides the Company with instant, real time
  availability to manage and monitor capacity of
  panel workshops.
• FEATURES
• Repair status tracking. Updated repair status
  (with photo images) is made available to vehicle
  owner.
• Benchmark, cost and KPI reports that help the
  Company to measures workshop performance.
• BENEFITS
• Vehicle owner has access to repair status via the
  Internet at their own convenience.
• Better workshop repair performance management by
  the Company.

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Onyx-CRM INTRANET SYSTEM

• Purpose
• To establish a contact centre for 30 Call center
  Agents to provide customer services, telesales
  and telemarketing functions
• Benefits
• run more effective marketing campaigns
• increase sales
• improve customer service
• improve customer retention
• Implemented
• Feb 2008

CALL CENTER SOLUTION
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TAKAFUL IKHLAS CORPORATE WEBSITE

• URL http//www.takaful-ikhlas.com.my
• Information available
• Corporate Info.
• Takaful Ikhlas Model.
• Products Services.
• Information including guide on making a claim as
  well as claim form download.
• Guide to become Ikhlas Agent.
• Useful links and FAQ.
• Link to access to the following systems
  (partners portal)
• FLAS
• e-Ikhlas
• I-POS
• e-GTS
• Merimen Online

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INTERNET POINT OF SALES SYSTEM (I-POS)

• PURPOSE
• A system that has agency administration module as
  well as direct selling capability.
• Designed to provide value added services to
  TISBs agency force and customers.

• Proposal submission (IST/IET)
• Agency Compensation Production Management
• General Renewal listing, Statement of Account and
  Birthday listing
• News and Bulletin
• And much more

• FEATURES
• Family proposal entry (IST,IET,MRTA)
• Payment gateway
• Policy tracking
• Commission enquiry and tracking
• Production report
• Persistency report
• Claims history and status

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INTERNET POINT OF SALES SYSTEM (I-POS)

• BENEFITS
• Selling of Takaful cover (Fire, Houseowner and
  PA) anytime and anywhere via the Internet.
• Agents are less dependant on the Company.
  Business information are accessible on their own
  convenience.
• Saving of company resources. Reports and notices
  are made available on the Internet. Traditional
  hard copy printouts can be eliminated.
• Agents can provide better services to customers
  with up to date information available (i.e.
  certificate status/history, claims
  status/history, endorsement status/history and
  etc).
• Effective security control. Only authorized
  personnel have access to the system. Audit logs
  are maintain for every transactions.
• Direct integration with back end application.
  Eliminating back office data entry as well as
  providing up to date information.

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Other and Future Initiatives

• Voice over Internet protocol (VOIP)
• 3D SSL secure payment gateway services,
• Mobile broadband Internet services and WIFI,
• Document Management and Workflow solution
• Mobile computing - transactions via mobile phones
  with GPRS and 3G technology
• Payment collection via Kiosks self services
  terminals,
• CTI (Computer Telephony interface)

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Jazakallah and Thank You