The Process Explained

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WLR3 Product Establishment The process explained

Issued 8th July 2009 Issued by Openreach -
Customer Engagement Management Version 5.1
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Contents

• Overview
• Product Establishment At A Glance
• Operational Readiness Testing
• Product Establishment The Big Picture
• Acronym Guide

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Overview

• Wholesale Line Rental 3 (WLR3) is a high value
  product portfolio that is exclusively available
  over the Equivalence Management Platform (EMP).
  As its name implies, the EMP provides every
  Openreach customer with equal access to WLR3
  PSTN, ISDN2 and ISDN30.
• To gain EMP access and start selling WLR3
  products, you will need an interface thats
  compatible with Openreachs B2B gateway hence
  the need for Product Establishment (PE).
• These slides explain the process of achieving the
  required compatibility. They are intended to
  guide CPs who have already registered an interest
  in becoming a WLR3 customer. If you would like to
  do the same
• ... Speak to your Openreach Sales Relationship
  Management (SRM) Team
• or
• ... email customer.establishment_at_openreach.co.uk

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Product Establishment At A Glance

• Phase 0 Registration Enrolment
• 0a Registration is required for you to progress
  from a registration of interest to a point where
  you have the relevant documentation to consume
  WLR3 with Openreach you fully understand whats
  involved at every stage of PE the required
  contracts have been put in place
• 0b Preparation of Product Establishment plans
  including the agreement of entry and exit
  criteria and timescales. Initial build on EMP
  components and you apply for a Digital
  Certificate
• Phase 1 Setup Connectivity Testing
• 1a Finalisation of your build on to the
  Equivalent Management Platform (EMP) and planning
  as applicable for On Ramp, Functionality Test and
  Transition Phases
• 1b If applicable we will test your digital
  certificates and validate your XML schema against
  the environment known as Onramp
• Phase 2 Functionality test (if applicable)
• We set you up on the CVF test environment. You
  then perform various test scenarios and together
  we resolve any issues resulting from these
  scenarios. If you are going with a proven Third
  Party Integrator (TPI) solution, youll be able
  to skip this phase altogether. The Openreach
  Customer Reception Team will be happy to verify
  whether or not your preferred TPI solution is
  proven. If youre connecting using your own
  solution either as a TPI or a Communications
  Provider this phase is mandatory
• Phase 3 Launch
• Live Verification (Proving) Placing
  straightforward orders through the EMP, which are
  cancelled before completion
• Live Verification (Trial) Placing low numbers of
  straightforward live orders through the EMP
• Ramp Up Placing increasing numbers of live
  orders through the EMP to meet your Product
  Establishment exit criteria
• Phase 4 Transition (if applicable)
• If you have existing lines on WLR2 this Phase is
  required to Transition (CP1 to CP1 transition)
  these lines to WLR3.
• Handover to (Business As Usual) BAU.
• You are now a fully-fledged WLR3 provider

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Operational Readiness Testing

• Operational Readiness Testing (ORT) is a series
  of gateway checks we make to ensure that you are
  ready and able to proceed through the various
  phases of PE meeting the minimum criteria
  required by Openreach as you go and
  subsequently become a Business as Usual WLR3 CP

There are 8 ORT Gateways (ORT-2 to ORT5) at
different points through the PE process
Registration of interest in WLR3 (To initiate
Product Establishment)
ORT-2
ORT-1
Readiness to enter Enrolment (Planning your
Product Establishment)
Readiness to enter Set-up (Creating Customer
Accounts on EMP)
ORT0
Readiness to enter Functionality Test (Connect to
CVF test environment) if applicable
ORT1
Readiness to enter Launch (Connect to Live EMP)
ORT2
Readiness to enter Ramp-up (Ramping up order
volumes to Business as Usual levels)
ORT3
Readiness to enter Transition (Move all existing
WLR2 lines to WLR3) if applicable
ORT4
Readiness to enter WLR3 Business as Usual
ORT5
Notification that CP is Suspended from WLR3
Product Establishment (Used if there is a delay
in the process)
ORT Suspend
Notification that CP is Parked from WLR3 Product
Establishment (CP is unable to proceed with the
process)
ORT Parked
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Full or Fast-track Product Establishment?

• There are two variants of Product Establishment,
  Full and Fast-track
• Fast-track is possible when a CPs solution
  whether it be their own or through a TPI is
  proven to Openreach
• Full PE means that a CP will go through the
  process in order to achieve proven status as
  part of their Product Establishment
• Proven is defined as a solution which has been
  tested in the Customer Verification Facility
  (CVF) against a specific product and release.
• WLR3 - Which route is best for you?
• https//www.openreach.co.uk/orpg/products/wlr/wlr3
  /tpi.do

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Product Establishment The Big Picture
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3
5
0
1
4
Phase 1a Setup
Phase 1b Connectivity Testing
Phase 2 Functionality Testing
Phase 3 Launch
Phase 4 Transition
Phase 0b Enrolment
Phase 0a Registration
0.8 Product Establishment Planning Agreement
Of Entry Exit Criteria
1.1 Completion Of Your EMP Build.
0.1 Product Education
1.3 You Receive Generic Test Pack Test Planning
Information
2.1 Setup Connectivity To Test Environment
4.1 Generate Line Inventory
3.1 Live CPA Cutover
4.2 Closure Of WLR2 Gateway (SPG)
0.2 Complete CRD
2.2 Test Pack Plan Issued Agreed
3.2 Live Verification (Proving)
1.2 Fast Track PE?
1.4 Firewall Collaborative Protocol Agreement
(CPA) Process
0.9 We Initiate Your Build On EMP Components
Yes
0.3 Credit Check
4.3 Review Of Your Line Inventory
2.3 Test Execution Support
3.3 Live Verification (Trial)
No
0.4 Account Mgt Choice (New Clients)
0.10 You Apply For Your Digital Certificate
Phase 1b Connectivity Testing
2.4 Issue Resolution
4.4 Pre-Transition Load
3.4 Ramp Up
1.5 Onramp Setup, Test CPA, ebXML Payload Schema
0.5 Sign WLR3 Contracts
2.5 Re-submit Tests
0.11 Start Date Agreed For Phase 1
Phase 3 Launch
4.5 Transition Execution
0.6 Complete Admin Setup
2.6 Resolve Manual Intervention
- Phase 1b Connectivity Testing Phase 2
Functionality Test is not required for CPs
establishing via a proven TPI solution. - Only
existing WLR2 CPs will require to complete Phase
4 Transition
0.7 Complete DEDS Build
4.6 Post-Transition Support
2.7 Test Pack Reviews
2.8 OFF (Customer Verification Facility) CVF
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Registration of interest in WLR3 (Initiate
Product Establishment)
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Phase 0a Administrative Activities High Level
Planning
Cont. on next slide
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Phase 0a Administrative Activities High Level
Planning
Openreach
WLR3 Contracts Signed-off
The CRT Contact Information
Availability of Portal Services to you
0.6 Complete Admin Setup
The Openreach Client Reception Team sets you up
on the Portal
Openreach
0.7 Complete DEDS Build
The CRT Contact Information
Availability of Portal Services to you
WLR3 Contracts Signed-off
Data Exchange Distribution Service (DEDS) built
enabling you to access your Call Daily Record
Files (CDRs)
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Readiness to enter Enrolment (Planning your
Product Establishment)
Owner
ORT -1 Criteria
1
You
You have reviewed the latest WLR3 documentation
2
You Openreach
You have completed the CRD
3
Openreach have completed their Credit Checks
Openreach
4
You have countersigned the Account Management
Choice letter - New clients only
Openreach
5
Openreach

• You have completed the WLR3 Contracts
• DD Mandate New Clients only

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Openreach
Openreach have completed your Admin Setup
Openreach
Openreach have completed your DEDS Build
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Phase 0b Administrative Activities High Level
Planning
Digital Certificate Completed
CRD
ORT Gate -1
You
You have applied for a digital certificate
0.10 You Apply For Your Digital Certificate
- Support Information Confirmed- Phase 1 Start
Date Confirmed
None
PE Planning Complete
Openreach
You and the Openreach Client Reception Team have
confirmed your Phase 1 start date
0.11 Start Date Agreed For Phase 1
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Readiness to enter Set-up (Creating Customer
Accounts on EMP)
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Phase 1a EMP Setup and Product Establishment
Planning
Cont. on next slide
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Phase 1b Focus on Connectivity
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Readiness to enter Phase 3 Launch or Phase 2
Functionality Test
Note If youre using a proven TPI solution, you
can skip Phase 2 Functionality Testing and
proceed to Phase 3 Launch immediately after Phase
1a Set-up
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Phase 2 Testing the functionality of your WLR3
solution
You can skip this phase entirely if youre using
a proven TPI solution
Cont. on next slide
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Phase 2 Testing the functionality of your WLR3
solution
Remember, if youre going with a proven TPI
solution you can skip this phase altogether
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ORT 2 Criteria Readiness to enter Launch
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Phase 3 Understanding and proving Live WLR3
operation

• End-to-End interoperability between your systems
  and Openreach systems are proved before you start
  placing real live orders
• Activities include
• Assure Connectivity to Live EMP
• Assure interface by placing Test Dialogue
  Service
• Assure access to the Order Fault Tracker
• Place non-customer affecting order
• Raise a Right When Tested (RWT) Trouble Report

You confirm successful Order Fault placement
PE Launch Plan

• Live CPA Cutover Complete
• Real Orders should not be used at this stage
• All Orders Trouble Reports should be cancelled
  immediately after KCI2 has been received
• KCI2 Keeping Customers Informed

You and Openreach
3.2 - Live Verification (Proving)
Cont. on next slide
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Phase 3 Understanding and proving Live WLR3
operation
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ORT 3 Criteria Readiness to enter Ramp-up
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Phase 3 Understanding and proving Live WLR3
operation
Cont. on next slide
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ORT 4 Criteria Readiness to enter BAU or
Transition
1
Openreach
Youve successfully provisioned, modified and
ceased a line, prior to handover to BAU
2
Openreach
Youve successfully submitted a fault report
3
Openreach
Youve used the Time Related Charges facility
(any band)
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Openreach
Youve achieved your Ramp Up target
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Openreach
Youve confirmed that you understand and are
following the support model as described in your
CSP
Openreach
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Openreach has checked that it can support the
products and processes you are using
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Openreach
Openreach has checked that the product(s) you
require can be provisioned, ceased and repaired
within agreed timescales
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Openreach
Any unresolved issues are clearly documented and
owned
Openreach
An accurate bill has been produced for orders
submitted via the EMP
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Openreach
Youve confirmed your Transitions Plan specifying
detailed activities, time-scales, governance and
date for transition execution (if applicable)
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Openreach
Your Delivery Manager informs relevant Openreach
people about your progress and you will now use
WLR3 as BAU.
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Phase 4 The transition of your WLR2 base to WLR3
Cont. on next slide
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Phase 4 The transition of your WLR2 base to WLR3
Cont. on next slide
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ORT5 Readiness to enter WLR3 Business as Usual
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Acronym Guide
To save repeatedly spelling out the meaning of
the acronyms used in this slide deck, weve only
done so the first time weve used them. Weve
reproduced them all here for easy reference