The Anatomy of an Event

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• The Anatomy of an Event
• Presented by
• Andrea Michaels
• Extraordinary Events

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It Begins with an RFP or RFI
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How to Read an RFP
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How to Qualify an RFP
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How to Write a Response to an RFP
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How to Get Noticed When you Respond to an RFP
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• The Third Degree
• Answering The Questions
• What is your companys business vision and
  mission?
• Please attach documentation outlining the
  background and corporate culture of your company.
• Briefly describe your office locations.
• Please list your firms memberships in all
  Meetings and Event Societies
• Please provide a flow chart of your organization.

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Sample Organizational Flowchart
Andrea Michaels President
Jon Michaels Executive V.P. of Operations
Ruth Moyte V.P. of Production Services
Kathy Hafner Office Manager
Brad Dawson Controller
Evan Grey Dir. of Production Services
Chris Clark Account Executive
Jared Cappocchi Production Assistant
Taylor Black Sr. Account Mgr
Orit Blatt Sr.
Account Mgr
Diane DeSantis Account Executive
Brad Cleaver Information Tech
Alissa Haralson Account Executive
Megan Reynolds Sr. Account
Mgr
Jenna Linnekens Account Executive
Liv Scheinbaum Sr. Account Mgr
Clint Upchurch Account Executive
Halya Mugglebee Account Manager
Beth Stephenson Associate Producer
Mark Reitman Account Executive
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• The Third Degree
• Answering The Questions
• Describe how your company works with various
  internal resources and departments, such as
  Sales, Marketing , Audio/Visual IT Support,
  Finance, Legal and Compliance, Corporate
  Security.
• Please describe your methodology and process for
  developing an operational model including
  Dedicated staff levels for meeting sourcing, use
  of technology and reporting, process for contract
  negotiations and centralized payment vehicles.

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• The Third Degree
• Answering The Questions
• Do you have the abilities to assist with event
  theme and/or content development and
  facilitation?
• Please explain your company strategy for on-site
  staffing a meeting.

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• The Third Degree
• Answering The Questions
• Please provide your companys credit rating if
  applicable (eg. Dunn Bradstreet credit rating
  from 1-5). If other, specify agency and rating.
• The Company requires audit rights for all records
  associated with meetings and events activities
  during the tenure of the contract and 24 months
  after the termination of the contract. Do you
  accept this?

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• The Third Degree
• Answering The Questions
• What is the average tenure of your meeting
  planners?
• What is your average onsite staffing ratio level?
  
• Do you offer development opportunities ie.
  Training, promotion, incentives, awards,
  certification or additional benefits to your
  employees?
• Please provide your companys complete financial
  history.

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• The Third Degree
• Answering The Questions
• Is meetings and events management your core
  business?
• What is your process for confirming
  sleeping/conference confirmations for attendees?
• How do you develop a master attendee list, and
  final rooming lists for hotel?

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• The Third Degree
• Answering The Questions
• Can you give us the names as well as dollar value
  and/or attendee count of the top three events you
  organized in this location?
• Please describe your established process and
  tools for meeting and event related sourcing
  including (1) Destination knowledge/analysis
  (2) Client consultation/selection (3) Venue
  selection criteria

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• The Third Degree
• Answering The Questions
• Please describe the methods of payment you
  utilize for group air.
• Describe your companys capabilities regarding
  Electronic Data Interchange.
• Describe your policies around data security.
• Do you have an audit program for security to
  protect client information?

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• The Third Degree
• Answering The Questions
• How many days after the close of the event will
  you provide metrics report ie. room night
  utilization, no-show reports, food and beverage,
  transportation costs etc?
• Describe examples of specialty equipment and
  advanced processes your company has established
  with customers which could be applied at The
  Company.

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• The Third Degree
• Answering The Questions
• What technology do you use to support Data
  Capture Recovery?
• What technology do you use to support Budgeting
  Template?
• What technology do you use to support Account
  Administration?

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• The Third Degree
• Answering The Questions
• Do you have a Disaster Recovery plan with
  established processes for contingency planning
  and detailed responsibility? If so, please
  attach a copy of the Disaster Recovery Plan.
• Please describe process and metrics for tracking
  of all appropriate venue data for reporting,
  analysis and volume leveraging.

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• The Third Degree
• Answering The Questions
• Address all aspects of your service programs,
  communication processes, quality control, hours
  of operation including 24/7 coverage for
  emergency travel needs.
• How will you manage changes from attendees
  arising from telephone calls, email messages and
  web-based submissions?

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• The Third Degree
• Answering The Questions
• The Company is open to considering new ideas The
  Supplier may propose alternative business
  processes that are designed to streamline
  operations, increase efficiency and lower the
  cost portion of the response, while ensuring The
  Company and Affiliates with the functionality as
  requested by this RFP. Please describe such
  alternative processes or improvements that you
  feel The Company could gain value from adopting.

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• The Third Degree
• Answering The Questions
• Describe how your company conducts quality
  inspections for the products and services you
  deliver (including frequency).
• Project the nature and level of savings The
  Company could expect to achieve on 3rd party
  costs, due to the leveraging and volume
  negotiation, based on your proven success with
  other customers. Describe that success.

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• The Third Degree
• Answering The Questions
• Do you have any alliance partner relationships
  which allow you to pass-on negotiated net savings
  in the following areas overnight mailing,
  shipping, print/production, premiums travel
  services, A/V rentals and installations, ground
  transportation, entertainment, food and beverage
  services, hotels, destination management services
  , and others.
• How will your company utilize your preferred
  partnerships to benefit The Company?

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• The Third Degree
• Answering The Questions
• What review process do you take when securing 3rd
  party providers.
• What are the selection criteria you use to select
  your 3rd party provider?
• How do you monitor and ensure performance quality
  of your 3rd party providers.

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• The Third Degree
• Answering The Questions
• What is the average length of relationship you
  have in place with your 3rd party providers?
• Briefly describe three scenarios where your
  company demonstrated innovation, problem solving,
  creativity and being a supportive team member.
• Briefly describe a specific nightmare problem
  you were faced with during an event and how you
  were able to overcome the circumstances utilizing
  the same attributes in above question.

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• The Third Degree
• Answering The Questions
• Indicate any other special services or amenities
  that you offer, that will assist The Company in
  making a decision.
• Briefly describe the qualities that differentiate
  your firm from other firms of your size and
  indicate why you are the best firm to provide The
  Company quality event services that add value
  with a focus on cost containment.

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• The Third Degree
• Answering The Questions
• Please provide any other relevant information
  that you feel was not adequately addressed in
  this questionnaire. Feel free to attach
  documents, as appropriate. If you will be
  providing more than one attachment, you must zip
  them into a zip file then attach the zip file.
  You are limited to 10 megabytes for your
  attachment.

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• The Fine Print
• The Company reserves the right to use any or all
  of your creative ideas without hiring your
  company to produce them. Should The Company
  decide that such action is deemed appropriate, we
  will issue you a check in the amount of 250.00
  as compensation to your company for your time and
  creativity.
• Please initial your acceptance of this term here.
  ___________
• Should you disagree to this term, please sign and
  date the Intent to Submit RFP with the
  appropriate Decline RFP Opportunity box checked
  and submit along with a company check or money
  order payable to The Company for 50.00 to cover
  our administrative fees.
• Please also note All submitted ideas must be
  new and original, please submit with photos.

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• The Fine Print
• Read It.
• The Company reserves the right to use any or all
  of your creative ideas without hiring your
  company to produce them. Should The Company
  decide that such action is deemed appropriate, we
  will issue you a check in the amount of 250.00
  as compensation to your company for your time and
  creativity.
• Please initial your acceptance of this term here.

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• The Fine Print
• Read It.
• Should you disagree to this term, please sign and
  date the Intent to Submit RFP with the
  appropriate Decline RFP Opportunity box checked
  and submit along with a company check or money
  order payable to The Company for 50.00 to cover
  our administrative fees.
• Please also note All submitted ideas must be
  new and original, please submit with photos.

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And Now...The Actual Process
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Proposal Process
Step 1 Initial Inquiry by AE Pre Qualified
completely filled out. Job code and team
assigned. Initial call with client, AE, producer
and creative lead person
Step 5 Proposal creative rough draft to Andrea.
Upon approval from Andrea producer gets rough
draft of creative and begins formal budgeting.
NOTE No further major creative budget additions
Step 1 Initial Inquiry by AE Pre Qualified
completely filled out. Job code and team
assigned. Initial call with client, AE, producer
and creative lead person
Step 5 Proposal creative rough draft to Andrea.
Upon approval from Andrea producer gets rough
draft of creative and begins formal budgeting.
NOTE No further major creative budget additions
Step 2 Producer to create Overview budget and
timeline to give creative team parameters
during initial meeting with team. Initial brain
storming and RFP review
Step 2 Producer to create Overview budget and
timeline to give creative team parameters
during initial meeting with team. Initial brain
storming and RFP review
Step 6 Producer to submit matching creative,
budget, collateral to Ruth or Evan for
approval. Creative Director approves overall
formatting
Step 3 Bullet point concepts AE to
Andrea/Creative Director for approval. Then to
client for direction. Producer begins
preliminary floor plan. Begin collateral
formatting
Step 3 Bullet point concepts AE to
Andrea/Creative Director for approval. Then to
client for direction. Producer begins
preliminary floor plan. Begin collateral
formatting
Step 7 Final changes, AE review and final
Andrea/Creative Director approval. Convert
finalized budgets and PPT, to PDF files. Print,
bind and final presentation preparation
Step 7 Final changes, AE review and final
Andrea/Creative Director approval. Convert
finalized budgets and PPT, to PDF files. Print,
bind and final presentation preparation
Step 4 Per client feed-back, creative developed
and budgets begin per updated bullet points from
AE to team. If required rendering process
begins, Creative Director to manage this process.
AE begins working on introduction SELLING
OBJECTIVES, conclusion and cover letter to
proposal
Step 4 Per client feed-back, creative developed
and budgets begin per updated bullet points from
AE to team. If required rendering process
begins, Creative Director to manage this process.
AE begins working on introduction SELLING
OBJECTIVES, conclusion and cover letter to
proposal
Step 8-12 Apply common sense as necessary ?
Step 8-12 Apply common sense as necessary ?
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• The Proposal Process
• The following MUST be included in every proposal
  and concept treatment
• This document represents a preliminary proposal
  detailing creative concepts developed by
  Extraordinary Events presented at no charge and
  with no expectations. This document is not, nor
  in any way, a representation of a contract or an
  agreement. All pricing quoted here within is
  subject to change pending final contract.
• The proposal presented here is based upon present
  knowledge of the Clients present interests and
  objectives. These concepts are offered to
  provide productive direction for the ongoing
  development of an upcoming event. Fees
  represented here are subject to change should the
  scope of the event change, or the Clients
  interests and objectives be redirected.
• The proprietary concepts, ideas and descriptions
  contained here-in are the property of
  Extraordinary Events, or are used with the
  permission of the owner of the property and may
  not be copied, reproduced, distributed or used in
  any way, without the full, written approval of
  Extraordinary Events.

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The Initial Inquiry
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 INITIAL INQUIRY SHORT FORM   A.E Producer
  Job Code LA Phone Code    Date of
Inquiry How did they hear about
EE?   Contact Phone Company   Fax
Address Email   City/ St/ Zip
Website   End Client End Client
Contact   Date Time of Event of guests
Demographic Location (City, venue
room) Overall Budget   What elements are
they looking for EE to handle? Prop
osal Delivery (Note Email is only possible for
proposals with few or no photos) Of Copies
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• Initial Inquiry Questions
• Who Is The Audience?
• Whos Reading the Proposal
• What Is The Purpose of the Event?
• When Will It Happen?
• Where Will It Happen?
• Why Is It Happening?
• What is the experience that they want attendees
  to have?
• How effective were their efforts in past years?

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• Initial Inquiry Questions
• What was the good?
• What was the bad?
• Are there any event surveys that can be shared?
• Whats the budget?
• What are the specific goals of the event? i.e.
  motivating sales people, reaching new customers,
  inciting a change.
• What image needs to be projected through the
  event and has been in past events?
• What would your dream event be?

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Rough Budget
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The Overall Budget Budget 100,000
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Rough Budget Breakdown
Budget FB 30,000 Lighting 10,000 Audio
6,000 Rentals 12,000 Table Décor 10,000 Room
Décor 15,000 Production 7,000
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You wouldnt plan a cross country trip without
taking a map and planning the route, would you?
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The Outline
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The Outline
A Description of...

• Venue
• Food Beverage
• Cocktail Hour
• Dinner
• Décor
• Tables
• Room Décor
• Entry
• Rentals

• Tent
• Lighting
• Audio
• Video
• Staffing
• Invitations
• Collateral

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The Creative
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• Plan It The Outline
• Draft It Rough It Out
• Write It Make It Sing

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The Creative Treatment
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The Creative Treatment It all begins on the
outside. As we will not have a lot of set up
time within the museum, why not create the Big
Bang outside the museum? To do this we will
need to make a HUGE impression. And we have just
the trick. MAX Technology. Using this patented
projection technology, the entire façade of the
Field Museum will be covered in huge format
images of Chicago, the clients logos, technology
references and even sponsor logo images (museum
approval required). (It is also the perfect spot
to begin introducing Sue in a BIG way.) This is
an ideal opportunity to reinforce corporate
branding and identity, and perhaps, any User Week
images. These images not only make a HUGE
impression on arriving guests, but also create
initial entertainment and décor. Most people
have not had the opportunity to see MAX
Technology. Many people may have had the
opportunity to see the Field Museum. So by
bringing the two together, we would creates a
unique and first-time experience for the guests.
Something they will remember for the rest of
their lives. The second night. A night where
relationships continue to build and deals begin
to close. It is a night where the corporate
identity is confirmed with an elegant location
and another impeccable event. All details are
attended to, proper flow is created and each
guest has a perfect experience.
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Optional Enhancements Maps. As guests enter
they are handed maps of the museum with
highlighted areas showing exhibits of interest as
well as descriptions of food stations, restrooms
and bar locations. It will also state the
evenings schedule so guests are clear as to the
departure time and location for the
entertainment. Canopy. Just outside the tent
at Grant Park is an entrance canopy. The entire
canopy is enveloped in vines and plants creating
a lush, jungle-like environment. Fiber optic
drape. The interior of the canopy itself is
covered in fiber optic drape, creating a
brilliant starry night sky that twinkles with
life throughout the evening. Foliage Balls.
From various spots within the ceiling, large
foliage balls are suspended. Each one is a
mixture of tree horn ferns and bromeliads, which
add a final touch to the rainforest. Tar Pit
Dance Floor. In front of the VIP area in the
center of the tent (depending on act selected
that must be approved) is the Tar Pit dance
area. Created out of special black flooring
(non-skid of course!) this area will stand out
from the rest of the earth colored flooring. The
perfect place to dance. Tip! CLEARLY MARKED
OPTIONS
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The Menu
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The Menu Menu Created by Chefs Wolfgang Puck
and Francois Kwaku-Dongo
BUTLERED HORS D OEUVRES Assorted Wolfgang Puck
Gourmet Pizzas Gorganzola and Caramelized Onion
Pizza Four Cheese Pizza with Fontina, Mozzarella,
Goat Cheese and Parmesan Cheeses, Plum Tomatoes
and Basil Grilled Vegetable Pizza with Fresh
Herbs Pepperoni Pizza with Roasted Shallots and
Red Peppers Roasted Butternut Squash Soup with
Calvodos Crème Served in Demitasse Miniature
Lobster Club Sandwich on Walnut Toast with Bacon
Beurre Blanc Lightly Battered Tempura Shrimp with
Black Bean Vinaigrette Crispy Ginger Chicken with
Thai Peanut Sauce Crisp Vegetable Spring Rolls
with Apricot Mustard Assorted Vegetable
Bruschetta brushed with Olive Oil and
Garlic Eggplant Sushi with Wasabi and Pickled
Ginger Braised Artichoke Heart with Goat Cheese
Mousse
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The Menu Menu Created by Chefs Wolfgang Puck
and Francois Kwaku-Dongo
BUFFET STATION 5 Spago House Made Pates, Cured
Meats and Pepperoni With Whole Grain and Assorted
Mustard Sauces Prosciutto Wrapped Salsify with
Basil Oil Domestic and International Cheese
Display with Dried Fruits and Nuts Marinated
Grilled Vegetables with Baby Greens and
Basil Raw Vegetable Crudite with Roasted Pepper
Yogurt Lavosh Roll with House-Smoked Sturgeon,
Horseradish Cream and Caviar Sourdough,
Breadsticks, Mulitgrain Bread, Baguettes, and
Assorted Crackers COFFEE STATION Coffee,
Decaffeinated Coffee, and Teas Served with Shaved
Chocolate, Flavored Whipped Cream, Cinnamon
Sticks, Sweeteners, Cream, and Lemon
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The Menu Menu Created by Chefs Wolfgang Puck
and Francois Kwaku-Dongo
ADDITIONAL BUFFET STATION OPTION FOR
CONSIDERATION Sushi and Raw Bar Traditional
California Rolls Spicy Ahi Tuna, Hamachi Tuna,
Unagi, Assorted Hand Rolls, Pickled Ginger,
Wasabi, Soy Sauce Maine Lobster Medallions with
Sweet Mustard Mussels and Clams Marinated
Louisianna Shrimp with Arugula Barbecued,
Applewood Smoked Bacon-Wrapped Shrimp Freshly
Grated Horseradish, Cocktail Sauce, Lemon Wedges,
Toasted Baguettes
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• The Service
• Staff uniformed in full tuxedo - black bow tie.
• Two full kitchens on main level and 2 full
  kitchens on 2nd level, staffed with Chefs, Pastry
  Chefs, Sous Chefs, and kitchen crew ensures
  prompt replenishment and close proximity to
  service areas.
• Wait staff to line guest entry with wine and
  mineral waters passed on silver trays to
  alleviate arrival congestion at bars.
• Hors doeuvres passed at entry area for
  approximately I hour.
• All buffet stations to be opened and staffed
  upon guest arrival.
• All buffets have been designed to include
  desserts available throughout the evening. This
  will alleviate any buffet turnover or rush for
  dessert buffets.

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• The Service
• The serving staff will include
• 6 captains
• 4 main floor sections
• 1 VIP area captain
• 1 second level captain
• 4 bar captains
• 2 main floor (servicing half each)
• 2 second level (including VIP)
• Each captain with staff responsible for each
  section
• Buffet attendants
• Clearing
• Buffet runners
• (provides smaller area responsibility to make
  certain each task is followed through with
  accountability)
• WPSE managers (4 present) throughout the evening
• 35 bartenders plus runners for wine/beer/soft
  drink bars in addition to passers.

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• The Service
• Bars have been positioned to move guests
  throughout the space.
• Bars closest to the entrance may have staggered
  opening.
• Second floor bar closings may be earlier to move
  guests downstairs and to the buses for concert
  departure.
• Buffet Set up
• 30 points of service plus VIP area
• Plates at each corner of the four-sided buffets
  (4 pts. each)
• Plates at the center of three-sided buffets (2
  pts. each)
• 25 bussing/clearing staff to promptly clear
  tables and glassware
• Each to be assigned to a captain with a specific
  section to ensure coverage and accountability
• 5 fully staffed pantry/scullery areas each with a
  Pantry Supervisor.

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Floor Plans
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Field Museum Floor Plan
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Renderings
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Other Forms
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Pre Production Timeline An Estimate
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Creating the Budget
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Supplementary Collateral
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Supplementary Collateral These should
include... Signage The Contact List Check
Requisition Linen Spreadsheet Truck Schedule
Rooming List Vendor Memo Flow Chart
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Signage Diagram
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The Contact List
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Check Requisitions Spreadsheet
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Linen Spreadsheet
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Truck Schedule
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Rooming List
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Vendor Memo
The Field Museum event is almost here and we
just want to review a few points, some of which
(first two) are redundant, yes we know, but
nonetheless important.   LANGUAGE Everyone
please remember to demonstrate decorum at ALL
times as the client will be popping in
sporadically to see the progression of the
load-in. This means we need to watch our
language, no disparaging comments about ANY
client.   RADIO COMMUNICATION Decorum should
also be maintained over radio communication as
well. Only positive talk all around. It is
important to remember that when a sticky
situation comes along, to go and find the person
who can best help you instead of discussing the
problem over the radios. This is especially
important to remember on show day. When On-site,
please use radios to communicate, not cell phones
unless absolutely necessary.   ATTIRE It is
very important to our clients that NO company
shirts are worn on site. Please make sure all of
your crews are aware of this. We need to dress
and act professionally at ALL times.
Anyone who will be on-site during the event will
need to dress in either business casual attire
(sport coats) if visible (e.g. tech booth), or
nice all blacks (tech guys behind the scenes). No
hats, jeans or t-shirts. Also, since the artists
are sensitive to animal rights, we ask that you
also do not wear any leather (leather shoes are
ok). Please be prepared for varying
weather conditions if you are working at the tent
in Grant Park. For the first few days we will not
have any shelter so you may want to bring a hat
and sunscreen until the tent is built. We will be
providing water for the crew during set up, but
it may be hot in the sun so be prepared.
Also, in the early morning and late at night it
will definitely get cold, damp and most likely
windy as we are next to a lake, so be prepared
for that as well with jackets and long pants.
Keep an eye on the weather channel and keep your
fingers crossed for no rain.  
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Vendor Memo
CLEANLINESS There will be trash bins scattered
throughout the site. Please remember to pick up
after yourselves. There is a charge for any
amount of trash left behind.   CHAIN OF COMMAND
We are working on a very tight schedule for
load-in and load-out. Please try to adhere to
this schedule as strictly as possible. We
realize that unforeseen circumstances will come
up and so have provided a flow chart/ chain of
command showing the people that can best help in
these situations and on-site contact numbers.
Please see the attached.   LOCATION AND
ACCESSIBILITY The park is located at 901 S.
Columbus Drive. When facing north, Columbus
Drive is on the west side, flanking the east side
is Lakeshore Drive and Balbo Drive is the north
boundary. The service roads can both be accessed
via Balbo Drive. The trucks can come up Columbus
Drive (heading north) and make a right onto Balbo
Drive. Shortly following the turn, on the
right-hand side, is the entrance to the Columbus
Drive (west) service road. There, you will be
directed to either pull into or back into this
road (unless otherwise noted per previous
arrangements with EE).   KEY TRUCKING POINTS On
load in days, no truck may arrive onsite more
than 10 minutes before they are needed. Before
900am, they will be ticketed by police
immediately if they sit parked on any of the
streets around the park. EE is not responsible
for any parking tickets. On Tuesday ONLY will we
have parking meters bagged on Columbus Drive.
between Balbo and Roosevelt. WEATHER We are
expecting a high of 71 degrees and a low of 51
degrees.   That's it for now. Call me with any
questions.   Best regards,       Donna Sarno
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Flow Chart Chain of Command
Grant Park, Chicago, IL October 1, 2001 Flow
Chart   When On-site, please use radios to
communicate, not cell phones unless absolutely
necessary.   Andrea Michaels, President,
Extraordinary Events Cell 818.371.8775   Rebecca
Coons, Account Executive VP Sales and Marketing,
Extraordinary Events
Donna Sarno Producer, EE Primary focus
Tent Cell 818.216.1663
Megan Reynolds Producer, EE Primary focus
Museum Cell 310. 621.8650
Shawn Richardson Technical Director, EE Primary
focus Tent Cell 407.342.9289

Coy Lea North Stage Manager, EE  
Andrea Alhadeff Associate Producer,EE Cell
847.951.9583
Liv Scheinbaum Production Assistant, EE Cell
310.867.9700
Donny Lodico Production Manager, EE Cell
716.553.6761  




Audrey Gordon Museum Cell 312.504.3600

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Production Schedules
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The Field Museum
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The Field Museum
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Budgeted Elements
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The Field Museum
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Proposal Additions Production
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On-Site Change Orders
  Job Code Date   This will act as
authorization for the following services
      It is
estimated that the cost for the above changes
will be   I agree to pay for the above
services as agreed upon by the terms of my
contract and this change order.   Name
Company Date  
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Emergency Plans Crisis Management
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• Emergency Planning
• The Basics
• Always have a plan. ALWAYS.
• You will never know how important a plan is until
  you have to use it. Then it pays DIVIDENDS.
• Have a call chain in place so if anything happens
  one person does not have to call everyone
• Have an emergency plan in place for your team so
  if something happens everyone knows what to do
  and where to meet in case of an evacuation (i.e.
  at the flagpole in the parking lot across the
  street)
• Color code badges so security can tell from a
  distance who is supposed to be where
• Have an emergency card on all of your staff so
  you have contact information and allergies etc.
  in case of emergency

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• Emergency Planning
• The Basics
• Prepare a comprehensive manual for all events
  staff that includes
• Medical Emergency Procedures
• Local Hospitals (Phone Map/Directions)
• Pharmacy (Phone Map/Directions)
• Security Assistance
• Lost Found Plan
• Crisis Response Program
• Emergency Guest Evacuation Procedures

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Emergency Planning The Basics
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Emergency Planning The Basics
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• Emergency Planning
• The Basics
• Prepare a comprehensive manual for all events
  staff that includes
• Medical Emergency Procedures
• Local Hospitals (Phone Map/Directions)
• Pharmacy (Phone Map/Directions)
• Security Assistance
• Lost Found Plan
• Crisis Response Program
• Emergency Guest Evacuation Procedures

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• Emergency Planning
• The Basics
• Prepare a comprehensive manual for all events
  staff that includes
• Fire
• Bomb Threat
• Power Failure
• Earthquake
• Extreme Weather
• Phone Tree for Escalating Issues
• Security and Safety Contact List
• Procedures
• General Security Tips

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Event Photos
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For further information, please
contact Extraordinary Events 13425 Ventura
Boulevard, Suite 300 Sherman Oaks, California
91423 USA www.extraordinaryevents.net