Blackboard Company Presentation

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Blackboard Company Presentation
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Addressing the Issues
The versatility and reliability of the
Blackboard Transaction System has kept our
administrative and operational costs down.
Blackboard systems are wonderfully easy to use,
and Blackboard is very customer-oriented.
-- Clemson University
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The History

• A Team of 500 Employees
• Offices In
• Washington, DC
• Phoenix, AZ
• Amsterdam, Netherlands
• Tokyo, Japan
• Beijing, China
• Leading Expertise in Education
• Largest supplier to U.S. Higher Education
• Also provide solutions to K12, Hospitals,
  Corporate, and others.
• Products in Market for over 20 years
• Combined best in class from ATT CampusWide and
  iCollege Special Teams

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Blackboards Product Strategy

• Leading institutions are wiring their campuses to
  connect people and resources in new and powerful
  ways.
• In moving beyond Meal Plan Administration, these
  institutions are deploying their core
  technologies in an effort to establish a dynamic
  and cohesive commerce and access network.
• Blackboards product strategy is to develop and
  support the core technologies that enable a true
  Networked Transaction Environment
• A true networked transaction environment exists
  when any student, teacher or member of the
  university community can use a universal account
  on campus, off campus, and online for all
  commerce transactions, activities and facilities
  access and web services.

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The Path to the Networked Transaction Environment
INSTITUTIONAL GROWTH
MISSION CRITICAL
EXPLORATORY
SUPPORTED
STRATEGIC
TRANSFORMATIVETHE NETWORKED TRANSACTION
ENVIRONMENT

• A single department solution

• When any student, teacher, or member of the
  university community can use a universal account
  on campus, off campus, and online for all
  commerce transactions, activities and facilities
  access and web services.

• A central account for all members of the
  institution that can be utilized both on and off
  campus and maximum student and faculty
  convenience.

• Institution wide support for all campus
  transactions and event access with back-office
  systems

• Multiple departments supported by a dedicated
  administrator

Phase 2
Phase 3
Phase 4
Phase 5
Phase I
TIME
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Networked Transaction Environment
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A Users Perspective of theNetworked Transaction
Environment
Residential Life Securely enters and leaves
facilities
BbOne Local merchants acceptUniversity ID Card
as payment
The Online Campus Check your account
balance, order items online
Bookstore Purchase goods and services
Campus Activities Purchase game tickets
Parking Pay for garage fees
Food Service Cafeterias and vending machines
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• The Solution

• Client Goal
• Achieve a Networked Transaction Environment
• Client Benefits
• Business Efficiency
• Student and Faculty Service
• New Revenue Opportunities
• Safety and Security
• Distributed Management

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• Manages the administration, processing, and
  reporting functions for campus commerce and
  access transactions

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• Enables use of the university ID card as a form
  of payment off campus, providing a secure,
  cashless and convenient way for students to make
  purchases within a university-approved merchant
  network.

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• Enables self-management of one card accounts,
  more effective ways for campus departments to
  communicate with students, staff and faculty and
  highly efficient e-Commerce transactions.

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An Open Transaction Environment

• Blackboard's open architecture - Building
  Blocks - enables you to
• integrate third party point of sale systems
• leverage partner-developed applications
• integrate with existing institution systems
• leverage industry standards
• More than 30 community-developed Transaction
  Integration Agents available

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Blackboard Services

• Blackboard Consulting
• System Configuration
• Hardware Installation
• Data Integration
• Business Intelligence
• Re-carding
• Customization
• Blackboard Training
• Administrator and System Operator Training
• Custom Training
• Blackboard ASP
• Full outsourced managed services
• Blackboard Support
• Software Maintenance and Support
• Hardware Maintenance and Support

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Blackboard Support

• Software Maintenance and Support
• Basic
• Gold
• Platinum
• Hardware Maintenance and Support
• Basic
• Silver
• Benefits
• Dedicated Technical Support Manager
• 24 hour support
• Toll free number
• Access to Behind the Blackboard, the web-based
  support solution
• Surveys, newsletters, and other client
  communication
• Client service reviews
• Four global support locations

• My experience with support has been extremely
  positive. Our upgrade process has always gone
  smoothly. Everyone at Blackboard Client Support
  is professional and responsive to our
  needs."Stuart Roberts, University of Alaska
  Anchorage
• Blackboard is very customer oriented. When I
  call Blackboard support, they are more than
  helpful.Nancy Harshman, Clemson University

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Blackboards Education Partnerships
1,250 Colleges Universities 450
International Institutions 400 K-12
Districts
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Blackboard Corporate Partners
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The Blackboard Community
Client Advisory Boards
Regional User Groups
Email Listserve
Users Conference
Developer Community
Behind the Blackboard
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Financial Stability

• Profitability
• Blackboard continues to grow and has been
  profitable since 2002 Q3.
• Blackboard publishes its quarterly financials and
  provides year-end audited financial statements
  (Ernst Young auditors) to any client who
  requests them.

• Which means investment for our clients

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The Blackboard Advantage

• The Largest Community of Practice
• 400 clients with enterprise-grade production
  installations
• Multiple independent email lists, user groups,
  conferences
• Exceptional Services and Support
• Dedicated Technical Support Managers and Account
  Managers
• End to end services including training,
  integration, customization and hosting
• Vision and Experience
• Understanding of how institutions are trying to
  achieve a Networked Transaction Environment
• And more
• Profitable with publicly available financials
  which means significant investment in your
  technology future
• Providing leading edge technology that can power
  your Networked Transaction Environment