Nonverbal Communication

1
Nonverbal Communication

• Sending and receiving messages without the use of
  words

2
How Important is Nonverbal Communication

• 93 of any message has NOTHING to do with the
  words coming out of your mouth.

3
Elements of Nonverbal Communication

• Body Language
• Eye Contact and Facial Expressions
• Vocal Cues
• Space and Time

4
Body Language

• Appearance- clothes, hairstyle, makeup, jewelry,
  tattoos
• Posture and Walk
• Gestures (movements of your hands and arms that
  help make your point) and Touch

5
What message is the person sending who says
nothing yet wears the following?

• Jeans, a flannel shirt, a metal hat and carrying
  a lunchbox?
• Medals, stripes, a khaki uniform, is standing
  straight and tall?
• Rubber-soled athletic shoes, white slacks, loose
  tops, and has a stethoscope?
• Suit and tie, dress shoes, and carries a
  briefcase?

6
What message do you get from a person who says
NOTHING yet walks

• Walks slowly and drags their feet?
• You see someone walking to class at a regular
  pace?
• Instead of walking, they look as though they are
  running a marathon?

7

• Facial Expressions
• Movements of the eyes, eyebrows, and mouth
• Communicates our attitudes and feelings to others

• Eye contact
• Making eye contact
• Avoiding eye contact
• Too much/too little

8
Eye Contact

• How are you portrayed if you never make eye
  contact with someone, or if you are always
  looking at the floor or staring out of a window
  when someone is talking to you?

9
The Most Powerful Eye Signal anyone can make

• Rolling of your eyes
• WHY???

10
Vocal Cues

• Pitch- highness or lowness of your voice
• Rate- fast or slow you talk
• Volume- loud or soft you talk
• Quality- nasal, raspy, or whining
• Articulation- speaking clearly, dont mumble.

11
Spatial Use and Time

• Space
• 2 ft. bubble
• Relationship
• Objects and Design- Physical environment
• Time- late/early

12
Types of Space

• Intimate Space- up to 1 ½ feet,
• Personal Space- 1 ½ feet to 4 feet
• Social Space- 4 feet to 12 feet
• Public space- over 12 feet.

13
Objects and Design

• Object that people carry, or things that people
  decorate their surroundings with tell very
  different messages.
• A desk that is filled with pictures of parents,
  siblings, spouse, children and pets portray what
  kind of message?
• A desk that has 1 picture on it of a boat, and is
  loaded with stacks of papers portrays what
  message?

14
Nonverbal Paper Assignment

• 1st Paragraph- Write what nonverbal Communication
  is- explain that there are norms that are never
  taught but everyone knows about them--- ex
  standing too close to a stranger/ over use of eye
  contact/ under use of eye contact/ standing very
  far away from a friend/talking too loud or too
  soft etc.
• 2nd Paragraph- Pick a victim and write about the
  two things you will do to them. Also predict what
  you think they will do ex I will pick my best
  friend/ I will use too much eye contact and stand
  very far away from them/ I think they will ask me
  what my problem is.

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• 3rd Paragraph- Write what happened. Where you
  were/ what you did/ what they did etc.
• 4th Paragraph- What did you learn about nonverbal
  communications and the unspoken norms we follow.