CSM OpenWorld

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CSM OpenWorld

• Customer case for OpenText LivelinkUp 2004
• London, 27 April 2004
• Michèl DufrasnesManager OpenWorld Competence
  Center

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Agenda

• Introduction CSM
• Introduction OpenWorld
• Organization and implementation approach
• Content
• Technology, customizations and permissions
• Future plans

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Introduction CSM
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Company profile

• Development, production, sale and distribution of
  food ingredients and sugar confectionery
• Product groups
• Bakery supplies (ingredients and products)
• Sugar confectionery
• Biochemicals (lactic acid)
• Sugar
• Business-to-business and consumer markets

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Company info

• Total workforce about 15,000 employees
• Present in over 30 countries
• Main operations in Europe and North America but
  also active in South America and Asia
• Quoted on Euronext Stock Exchange Amsterdam
• Head office Amsterdam (Diemen), the Netherlands

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Portfolio
CSM
Bakery SuppliesEurope
Bakery SuppliesNorth America
Sugar Confectionery
Biochemicals
Sugar
turnover 1.0 bln
turnover 0.3 bln
turnover 0.3 bln
turnover 0.8 bln
turnover 1.0 bln
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Mission statement and strategy

• Creating value for shareholders and other
  stakeholders
• Strong market positions
• Autonomous and acquisition-led growth
• Healthy financial position
• Priorities
• Autonomous growth
• Efficiency and cost-effectiveness
• Innovation
• Operational excellence

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Core values

• Being stakeholder driven
• Fostering intrapreneurship
• Striving for continuous improvement
• Openness

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Market positions

• Bakery Supplies
• Largest in the world, first in Europe
• Bakery Supplies
• 2nd Place in North American market

Sugar Confectionery Number 2 in Europe
Lactic Acid Global market leader for lactic acid
and derivatives
Sugar Number 2 in the Netherlands
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Sustainability

• We are responsible
• To contribute to the sustainability of the
  earths resources and to the protection of the
  environment
• To comply with laws and regulations of the
  countries in which we operate and to respect
  local norms and values
• To be a responsible member of the communities in
  which we operate.

We set and measure our performance goals not only
for economic achievements, but also for
environmental protection and social well being.
We value good corporate citizenship and,
eventually, create long-term sustainable value
for all our stakeholders
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Net turnover by division
2003 EUR 3.5 billion
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Net turnover geographical
2003 EUR 3.5 billion
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Introduction OpenWorld
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OpenWorld Overview

• OpenWorld is CSMs global intranet
• OpenWorld was launched in 2000
• Currently 4.500 users growing to an estimated
  6-7.000
• 2.500.000 documents
• 1.000 projects

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OpenWorld Organization and implementation approach
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OpenWorld Organization overview

• Project Management
• Steering Committee (chaired by CEO)
• Coordinators Committee (chaired by CIO)
• Decentralized implementation, support and
  ownership
• Division coordinators Administrators
• Community/Special Interest Group coordinators
• Operating Company coordinators (champions)
• Company administrators
• OpenWorld Competence Center

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OpenWorld Competence Center

• 3 FTE dedicated to implementation and support
• 1 dedicated to Europe
• 1 to the Americas
• Knowledge sharing
• Lessons learned
• Best practices
• Developing and implementing various guidelines
• Interact with suppliers and other companies using
  intranets
• Bi-monthly newsletter OpenWorld Today!
• Virtual resource center OpenWorld Info!

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Policies and Guidelines

• Guidelines Agreements
• Permission Guidelines
• Publishing Guidelines
• Technical requirments
• Agreed Folder structure

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Guidelines Agreements

• Organization, roles and responsibilities
• Roles
• Content Manager
• Publisher
• Administrator
• End User
• Financial agreements
• Change request procedures
• Implementation approach

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OpenWorld content
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Content overview

• 60 is Operating Company content
• 25 is Division content
• 15 is Corporate and community content
• Corporate and Division content is English only
• Operating Company content is preferably in English

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Functional Areas definitions

• Corporate and internal communications
• Finance Management Reporting
• Human Resources Management
• Information Management
• Logistics Distribution
• Manufacturing Technical
• Marketing Sales
• Procurement
• Product Catalog
• Quality, Environment, Safety Health
• Research Development
• Technology, Development Innovation

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Extranet

• Allow every employee access to OpenWorld from any
  Internet enabled PC around the globe
• Allow external parties to interact with CSM
  employees
• Partners
• Suppliers
• Customers
• Research institutes
• Offer alternative for local websites with
  customer self service area

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OpenWorld technology, customizations and
permissions
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Technology

• Software
• Livelink 9.1.3
• Oracle 8.1.7 with external file storage
• Hardware (all dual processor HP 3.0 Ghz systems)
• 3 load balanced front end (login) servers
• 1 index server
• 1 database server
• 1 exchange server
• 2 servers for test and accept environments
• Test is empty Livelink system
• Accept is exact copy of production
• Storage Area Network (SAN)

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Customizations

• OpenText
• Recycle Bin
• Card File (Rolodex)
• Appearance XML
• Other
• Catalog management tool
• Competitor Intelligence module
• Mail dispatcher

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Permissions

• Division and Company Administrators manage
• Naming convention
• DCLFFIT01HRMAN Leaf Finland HR Manager
• Division (DC, Sugar Confectionery)
• Company (LF, Leaf Finland)
• Country (FI, Finland)
• Location (T01, Turku)
• Functional Area (HR, Human Resources Management)
• Sub area (MAN, Manager)
• XCLFFIXXXMTXXX Leaf Finland Management Team
• Group CSM (all users)
• Public access is not used

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OpenWorld future plans
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Future plans

• Offline
• Workflow
• Databases
• Who is who
• Information Life Cycle Management
• Meta search
• Language support
• Portal
• Extranet self service
• Wireless access
• Enterprise Application Integration (EAI)
• E-mail integration

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Questions?
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