Injury prevention in Westpac

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Injury prevention in Westpac

• Third International Forum on Disability
  Management October 2006
• Heather Miles, GM Group People Performance

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Westpac

• Established 1817
• Australia, NZ, Pacific
• 2.8b cash earnings
• 27,000 employees
• 8.3m customers
• Leader in sustainability

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Our injuries

• Hold-ups
• Stress
• Bushfires, floods, cyclones
• Violent behaviour (customers)

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Focus on Accessibility
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Prevention

• Accountability
• Communication and education
• Assessments and reporting
• Commitment to consult
• Supporting employees

Everyone has a right to be safe and healthy at
our workplace
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The design key features
KENT ST
SUSSEX ST
Sky rise
project attic
training
High rise
formal meeting
executive
Mid rise
formal meeting
central dispatch
dealing
formal meeting
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Commitment to consult
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Results

• 20 improvements in Lost Time Injury frequency
  rate
• 81 employee satisfaction on the question that
  OHS issues are effectively managed
• Improved productivity

2006 Staff Perspective Survey