BYU VITA Webpage http:bap.byu.eduvita.htm

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BYU VITA Webpagehttp//bap.byu.edu/vita.htm

• BYU Gamma Alpha Chapter
• March 5, 2004

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VITA

• Volunteer Income Tax Assistance
• Designed to provide low-income taxpayers with
  free tax preparation services
• Intended for individual taxpayers with incomes of
  35,000 or lower

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BYU VITA Lab

• Run by BAP
• 170 Volunteers
• 1000 returns e-filed each year
• 300 BAP service hours in February alone
• Opportunity to serve community and practice tax
  concepts

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Administrative Challenge

• Managing 170 Volunteers
• Coordinating schedules
• Training
• Supporting
• Serving our 1000 customers
• What can we do for them?
• Logistics (hours, location, etc.)
• What they need to bring

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Information

• Questions that cannot be answered from the
  website are added to the FAQ
• This ensures that the taxpayers and volunteers
  have the most relevant information
• Update volunteer schedule

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Marketing

• Website marketed through BYU Homepage and School
  of Management Homepage
• Through BYU Homepagelink was seen about 750,000
  times
• Through Management Homepagelink was seen about
  4,500 times

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Results

• 2 to 3 times more returns done this February
• Less time needed to manage the site