Session Title: Risk Management Presentation Date: Friday, April 25th 8:00am 9:30am

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Session Title Risk Management Presentation
Date Friday, April 25th 800am -930am
.

• Presenters
• Stephen DePaul Director of Global Initiatives
  The University of Texas at Austin
•  
• Charlotte Katzin, RN, BSN Nurse Manager,
  Allergy/Immunization Clinic University Health
  Services The University of Texas at Austin 
• Aaron Rose International Internships Coordinator
  International Study Programs David M. Kennedy
  Center for International Studies Brigham Young
  University 
• Laura Angelone Director of Scholastic Programs
  International SOS

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Travel Risk ManagementAn Enterprise Wide
Approach

International SOS Assistance, Inc.
.
Laura Angelone
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Agenda Scope

• Requirements
• Framework
• Governance
• Planning
• Training
• Tools
• Travel Risk Management Implementation Process
• Success Factors
• Benefits
• A Perfect Journey

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Background Drivers

• World is Flat
• Every school is going global
• Risk Management capabilities for international
  travel and assignments
• Complex in that it entails research travel,
  study abroad, proprietary and sensitive info,
  business operations, new or existing market
  expansion, etc
• Organizations taking greater risk on emerging
  markets
• Enterprise-Wide Program
• Focus on short-term fixes (which are more cost
  effective) rather than solutions
• Complimentary to assistance

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Travel Risk Management Defined

• Travel Risk Management is a proactive,
  risk-based program that establishes a clear and
  sustainable framework for an organization to
  mitigate the myriad of risks associated with
  international travel and assignments.

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Travel Risk Management Requirements
Best practice in travel risk management requires
the ability to

• prepare your people for travel and preparing your
  organization to support them
• tracking personnel and maintaining the capability
  to identify where they are at any point
• informing staff and managers in a with
  situational updates on developing threats
• advising with regionally focused, all hazards
  expertise
• responding to emergency situations as they unfold

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Travel Risk Management Framework

• Key Components
• Key modules, established framework
• Governance, Planning and Training

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Travel Risk Management Governance
Travel Feed
Travel Feed
Travel Feed
Travel Feed
Traveler Risk Management Solution
Prepare
Respond
Track
Inform
Advise
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Travel Risk Management Governance (Track)

• GDS Independent
• Agency Independent
• Real-time Data
• Location, Risk, Event, Name and Date
  specific search criteria

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Travel Risk Management Governance (Track)

• Flexible data sorting, exporting
• 24x7 access via the Internet or telephone
• Access on a need to know basis

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Travel Risk Management Governance (Approvals)

• Collect Supplemental Trip Details
• Make informed decision
• Automated control of approval process for high
  risk travel
• POS delivery, capture High Risk Travel as it is
  booked

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Travel Risk Management Framework

• Key Components
• Key modules, established framework
• Governance, Planning and Training

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Travel Risk Management Response

• 24 hr Alerts
• Proactive Notification
• Instant Assessment

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Travel Risk Management Communications Plan

• Integrated Communication Module
• Contact Targeted Travel populations
• Multiple methods of communication

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Travel Risk Management Framework

• Key Components
• Key modules, established framework
• Governance, Planning and Training

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Travel Risk Management Training

• POS Delivery
• Timely Information
• Destination Specific
• Passive Process, business as usual

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TRM Development Process

• Doctrine (Policy Procedures)
• Process for Travel Risk Management
• Assess
• Develop
• Implement
• Manage
• Review
• On-Site Support

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TRM Development Process

• Doctrine (Policy Procedures)
• Process for Travel Risk Management
• Assess
• Develop
• Implement
• Manage
• Review
• On-Site Support

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Travel Risk Management Auditing

• GDS Independent
• Agency Independent
• Real-time Data
• Location, Risk, Event, Name and Date
  specific search criteria

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Implementation Success Factors

• How broad across an organization is the Travel
  Risk Management framework implemented?
• How deep within the organizations processes is
  the Travel Risk Management framework fully
  implemented?

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Benefits Deliverables

• Auditing Compliance ----------- Process
  Improvement
• Operational Efficiencies ---------- Lean
• Travel Risk Management -------- Duty of Care
• Business Enabler ------------------ Vehicle for
  Successful Market Entry

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TRM A Perfect Journey
Notification of all internal and external
stakeholders
Travel requirement identified
PNR cues insurance, medical and NOK information /
confirmation
Active threat monitoring and notification means
trip can be modified rapidly if situation changes
Risk Assessment Approval
Traveler education / training / preparation
Trip commences, daily reporting mandatory
All stakeholders needs managed by virtue of the
existing plans for such events
Event recovery efficient and personnel welfare
needs met
Communications Plan and Reporting thresholds
result in rapid notification of an incident
3rd party support manages the incident while
organization manages the consequences
Accommodation, hosting and external local support
identified
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Travel Risk Management Requirements
Best practice in travel risk management requires
the ability to

• prepare your people for travel and preparing your
  organization to support them
• tracking personnel and maintaining the capability
  to identify where they are at any point
• informing staff and managers in a with
  situational updates on developing threats
• advising with regionally focused, all hazards
  expertise
• responding to emergency situations as they unfold

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(No Transcript)
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Travel Risk Managementpreparing students and
faculty
.

• Aaron Rose
• International Study Programs
• Brigham Young University

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Student Faculty preparation

• Careful selection of participants
• Academic preparation courses
• Risk Management systems in place

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Participant selection

• High personal qualities
• Flexibility
• Maturity
• Independence
• Language expertise
• Physical mental health
• Good academic standing
• Personal situation
• Interviews

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Academic preparation course

• Materials specific to area of study
• Cross-cultural training
• Legal and liability
• Policies and procedures
• Personal safety
• International security
• Travelers health
• Travel savvy

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Managing risk through culture

• Understanding culture reduces risky behavior
• Hand gestures
• Going out alone
• Nutrition and health
• Language expertise
• Politics
• Religion

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Good Personal Security

• TravelSmart website
• www.kennedy.byu.edu