Dealing with problems

1

• Dealing with problems
• Grievance Mechanisms
• Remediation
• Patrick Neyts
• Washington April 19, 2006

VECTRA International Innovative consultancy
in SR implementation info_at_vectra-intl.com
Tel [phone]
2
Remediation

• Context
• Organisation weaken towards the periphery
• Search for higher quality, shorter lead times,
  less inventory and decreased costs
• Audit/Policing/One-way fatigue
• Remediation
• Know your audience
• Focus on root causes and systems
• Build on existing systems
• Work collaboratively
• Build capacity
• Ensure stable relationship
• Apply change management

VECTRA International Innovative consultancy
in SR implementation info_at_vectra-intl.com
Tel [phone]
3
Remediation

• Prioritisation of corrective actions
• Findings versus roots
• Symptoms versus causes
• Action versus impacts
• Legislation
• Pre defined (Codes, Organisation defined,
  frameworks, etc)
• Worker
• Community
• Project or theme
• Risk
• Importance analysis

VECTRA International Innovative consultancy
in SR implementation info_at_vectra-intl.com
Tel [phone]
4
Grievance Mechanisms

• Transparent but confidential
• Communicated and trained
• Introduction of new employee
• Regular update
• Action oriented
• Linked to Freedom of Association
• Collaborative solution seeking
• Governance system

VECTRA International Innovative consultancy
in SR implementation info_at_vectra-intl.com
Tel [phone]
5
Grievance Mechanisms

• Include all employees
• Informalisation of workforce
• Linked to complaints mechanism
• Community
• Other stakeholders
• Evaluation
• Roots
• Impact
• Secondary consequences

VECTRA International Innovative consultancy
in SR implementation info_at_vectra-intl.com
Tel [phone]
6
Dealing with problems

• Problem 3 Is
• Impact Who affected
• Investigation What is root cause
• Incidence When/Where did problem occur and how
  often
• Current systems of evaluation
• Who are the stakeholders?
• Who are the voiceless?
• Applied to first and second tiers of chain
• Most overlooked are the political, historic,
  social and cultural factors
• Internal culture that is able to
• Pro-actively engage and improve,
• Investigate and problem solve quickly without
  blame
• Focus on systemic resolution

VECTRA International Innovative consultancy
in SR implementation info_at_vectra-intl.com
Tel [phone]
7
Dealing with problems

• Dispute resolution
• Is a process not an action
• Shared goals
• Avoid emotional language
• Concepts versus language
• Neutral third party
• Content expertise
• Dispute resolution experience
• Common created value solutions

VECTRA International Innovative consultancy
in SR implementation info_at_vectra-intl.com
Tel [phone]