eGovernance

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e-Governance Government Sector Initiatives

• Akbar Siddiqi
• Enterprise Account Manager
• CIS Ghana
• 20 November 2009

2
Agenda

• Background
• Government Sector Offerings
• Sectoral Approach - Areas of Focus and
  Initiatives

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• Background

4
Company Background

• Company is part of the multi-billion dollar ICICI
  Group of India - ICICI Bank
• Was set up in 1955 (as ICICI Ltd) by Indian
  industry along with The World Bank to promote
  industrial development in India
• The 2nd largest bank in India and the largest
  private sector bank
• Listed on the New York Stock Exchange and Bombay
  Stock Exchange
• Rated the Best Managed Bank for the Best Use of
  Technology in Banking in numerous regional
  surveys in Asia
• ICICI Infotechs worldwide operations
• Middle-East Africa, Asia, Australia, Europe,
  North America
• Software Development Centres in India, UAE, USA

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Company Background

• Technology force behind ICICI Bank emerging as
  the technology pioneer and in innovative use of
  technology for improved service delivery
• Strong expertise in
• Government sector
• Banking Financial Services sector
• IT Infrastructure planning, setup and management
• Security planning
• Quality processes in software development

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Company Credentials

• Strong quality credentials
• CMM Level 5 company
• one of a select group of only around 100
  companies worldwide to be certified at Level 5
  for Software Development
• ISO 9001 certified company
• Strong pool of professional manpower with a
  variety of industry certifications
• Certified Information Security Auditors (CISA)
• Lead Auditors for BS7799
• ITIL / ITSM certifications
• Project Management Institute (PMI) certifications

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Company Credentials

• Leading e-Governance player in India
• Awarded the 1st National-level Build-Own-Operate-T
  ransfer (BOOT) project in India recently
• for the National Tax Information Exchange System
• A Govt of India project spanning all states in
  India
• Connecting all Commercial Tax department
  headquarters in various states
• Complete S/w, H/w, N/w and operations for 5 years
• In the final shortlist of 2 vendors for possibly
  the largest BOOT initiative in India
• For the Department of Company Affairs, Govt of
  India
• For computerization operations across all
  Registrar of Companies (RoC) offices in India

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Company Credentials

• Leading e-Governance player in India
• One of the 3 national-level Consultants for
  e-Governance appointed by the Govt of India
• To assist various State Governments in their
  e-Governance initiatives
• Working with 8 State Governments in India under
  this national initiative
• Strong PKI / Security expertise in e-Governance
• Complete implementation subsequent management
  of the National Root PKI (Public Key
  Infrastructure) in India, which facilitated the
  introduction of Digital Signatures in the country

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ICICI Infotech Ghana

• Preferred Business Partner
• Complete Solution Provider
• Certified Local Support
• Excellent Infrastructure

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• Government Sector Offerings

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Government Sector Offerings

• Consultancy
• IT e-Governance Strategy consulting
• Business Process Study Re-engineering
• Project Management / Change Management / Capacity
  Building
• Network / Data Centre / IT Infrastructure
  consulting
• Security consulting PKI / BS7799 / Security
  Policies / Disaster Recovery Planning / Business
  Continuity Planning
• IT Procurement Consulting / Management Product
  / Vendor Evaluation Selection
• Business Process Management / Enterprise
  Application Integration
• Knowledge Management

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Government Sector Offerings

• Banking financial sector solutions
• PREMIA Insurance product
• NEWTON Banking solution
• KASTLE Treasury Management solution
• PINNACLE Asset Liability Management solution
• TANGIBLE Factoring solution
• TRITON Customer Origination Loan / Grants
  Management solution
• RISKFREE Risk Management solution
• ERP/ERM solutions
• CROSSROADS Enterprise Relationship Management
• ORION ERP

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Government Sector Offerings

• Smart Card Solutions
• Driving Licenses / Vehicle Registrations
• Social Security Cards / Ration Cards
• Health Cards for Hospitals / Public Health
• Consumer Durable Warranty Service Cards
• Campus / Township / Enterprise Employee Cards
• Dairy sector - Milk Collection / Distribution

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Government Sector Offerings

• Other Software solutions
• Payroll / HR / Financial Analysis Management
  solution
• E-Tendering E-Procurement solution
• Inventory Fixed Assets Management solution
• E-Learning solution (with content creation and
  content migration services)
• School / College Management solution
• Hospital Management solution
• Dairy Management solution
• Customer Relationship Management solution
• Municipal Corporation solution
• Computerized Vehicle Registration / Driving
  License solution
• PKI solutions and Biometric-based Authentication
  solutions

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Government Sector Offerings

• Specialised software expertise
• Websites / Portals
• Delivery Payment Channel Integration
• Enterprise Application Integration
• Business Process Management solutions
• Transactional Payment solutions Payment Gateway
  Integration
• Internet-based stock trading, Electronic Bill
  Presentment Payment, Internet banking,
  Web-based portals for tax collection payments
• Customized solutions

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• Sectoral Approach Areas Initiatives

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e-Governance Strategy

• VAT / Sales Tax
• Insurance sector
• Property Registration
• Integrated Citizen Service Centres
• IT Infrastructure
• IT / Information Security
• Networking

• Sectoral Strategy - Areas of Focus
• Transport sector
• Urban Development / Municipalities
• Land Records
• Education sector
• Healthcare sector
• Dairy sector
• Ports Shipping sector
• Nodal / Developmental Agencies

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Transport sector

• Areas
• Smart-card Driving Licenses / Vehicle
  Registrations
• Checkpost / Toll Computerization
• Projects
• Consultancy on introduction of smart card based
  driving licenses project management of pilot
  implementation to
• Government of Delhi NCT-Delhi, India
• Government of Tripura, India
• Government of Jharkhand, India
• BPR (Best Practice Recommendation) for the
  Transport Department, Government of Uttaranchal
  (under a UNDP-funded project)
• In shortlist for bid submitted to 2 State
  Transport Departments for BOOT operations for
  issue of smart card based driving licenses and
  vehicle registrations

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Urban Development / Municipalities

• Areas
• All areas of a Municipality / Urban Development
  Department
• Projects
• IT and e-Governance consultancy to Municipal
  Corporation of Delhi (MCD) (the 2nd largest
  Municipal Corporation in the world, after Tokyo)
• Property Tax computerization
• Engineering Department computerization
• Computerization of Municipal Hospitals
• Introduction of Computer Literacy in Municipal
  Schools
• Review of Website / e-Governance Initiatives
• GPS-based Garbage Collection / Solid Waste
  Management
• IT Strategy implementation

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Urban Development / Municipalities

• Projects (contd)
• BPR for Urban Development Department, Government
  of Uttaranchal (under a UNDP Project)
• Consultancy for Centre for Urban Studies,
  YASHADA, Govt of Maharashtra for Best Practice
  Recommendations Approach for Replication across
  Maharashtra
• Serving on the Advisory Panel to the Government
  of India on computerization of Municipal Bodies
  across the country

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Land Records

• Areas
• Land records computerization
• Projects
• Consultancy, change management project
  management for Land Records computerization in 5
  states in India
• Tripura
• Sikkim
• Gujarat
• Uttranchal
• Rajasthan

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Education sector

• Areas
• E-Learning solution implementations
• School Management Systems
• Digital Libraries
• Computerization of Education Directorates
• Computer literacy in schools
• Projects
• Consultancy on introduction of computer literacy
  in various municipal schools in Delhi
• Virtual Institute project for the Institute of
  Chartered Accountants of India (ICAI)
• Strategy for the National Science Digital
  Library, Govt of India

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Healthcare sector

• Areas
• Hospital Information Systems (HIS)
• Projects
• Consultancy on Hospital Information System (HIS)
  selection implementation project management for
  the Swami Dayanand Hospital, Delhi
• HIS solution implementation at Chennai Port Trust
• In shortlist of bidders for computerization and
  BOOT operations across all 19 government-run
  Hospitals Medical Colleges, Govt of Maharashtra

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Dairy sector

• Areas
• Solutions for various constituents
• Apex body (NDDB)
• Federations, covering Retail Milk Distribution
• Unions
• Societies, including Milk Collection, Testing
  etc.
• Projects
• Business Process Study and Implementation of ERP
  / Loan Management solutions for NDDB, the nodal
  agency for the dairy sector in India
• Dairy solution implementation at dairies in
  Maharashtra
• Jalgaon Dairy
• Rajarambapu Dairy

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Ports Shipping Sector

• Areas
• Port operations support areas
• Directorates of Shipping
• Projects
• Directorate of Shipping, Andaman Nicobar
  Administration e-Governance solution
• Chennai Ports complete computerization

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Nodal / Developmental Agencies

• Areas
• State Government IT Departments
• Nodal organizations in Co-operative sector
• Projects
• Consultancy on retainership basis for the IT
  Department, Government of Delhi, on all IT /
  e-Governance initiatives
• National Dairy Development Board (NDDB)
  Business Process Study complete computerization
• Office of the Development Commissioner
  Handicrafts e-Governance Strategy
  consultancy requirements analysis
• Pondicherry Industrial Promotion, Development and
  Investment Corporation e-Governance Strategy
  and requirements analysis

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VAT / Sales Tax

• Areas
• National infrastructure for VAT State-level
  interfaces to national infrastructure
• State-level computerization of Sales Tax / VAT
• Checkpost Computerization
• Projects
• TINXSYS, the national VAT Information exchange
  project for the Govt of India on a Managed
  Services basis for 5 years

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Insurance sector

• Areas
• Solution for Life Insurance
• Solution for General Insurance
• Web / Portal solutions
• Projects
• General Insurance solution for Oriental Insurance
  Company, the 1st public sector insurer in India
  to go in for computerization
• General Insurance solution for ICICI-Lombard (one
  of the largest General Insurers in India)
• Portal solutions for ICICI-Lombard

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Property Registration

• Areas
• Stamp Duty / Registration of property
• Projects
• Property Registration computerization
  consultancy, change management project
  management in two states
• Rajasthan
• Tripura

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Citizen Service Centres / Kiosks

• Areas
• Kiosks for information dissemination
• Municipality Civic Centres / Citizen service
  bureaus for integrated citizen services
• Projects
• Consultancy complete project management for
  e-Governance initiatives of Municipal Corporation
  of Delhi
• Consultancy to Centre for Urban Studies, YASHADA,
  Govt of Maharashtra on integrated service
  offerings through Citizen Service Centres

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IT Infrastructure

• Areas
• Data centre design, setup operations
• Network design setup
• Call centre / Helpdesk setup operations
• IT Facilities Management
• Projects
• Data centre consultancy for Haryana State-wide
  Data Centre
• Disaster Recovery setup implementation for Bank
  of Baroda, one of the leading public sector banks
  in India
• Data centre / Disaster Recovery site setup and
  management for ICICI Groups operations
  nationwide
• Data centre / Disaster Recovery setup for the
  National Tax Information Exchange project

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IT / Information Security

• Areas
• IT Security policies procedures
• PKI Digital Signatures
• BS 7799 Implementation consultancy
• Projects
• Implementation of complete infrastructure for the
  National Root Certification Authority of India,
  which enabled the launch of Digital Signatures in
  India
• Business Continuity Planning for the Central Bank
  of the financial capital of the Middle-east
• BS 7799 consultancy for
• Doha Bank
• Commercial bank of Qatar

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Networking

• Areas
• Network consultancy
• Network setup and management
• Projects
• Network consultancy for the Rajasthan State-Wide
  Area Network (R-SWAN)
• Network consultancy for Bharat Heavy Electricals
  Limited (BHEL), one of the leading Public Sector
  Units in India
• Network management for ICICI Group
• Network setup and management across India for the
  National Tax Information Exchange System project

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• Thank you for your attention!
• Email akbar_siddiqi_at_cisghana.com