Education for Staff

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Education for Staff

• A Challenge
• And
• An Opportunity
• Presented by
• Joanne E. Sheldon, MEd, MSN, CHPN, RN
• Education Coordinator
• Hospice of the Western Reserve

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• Give a man a fish and he will eat for a day.
• Teach a man to fish,
• he will eat for
• a lifetime!

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Objectives

• Discuss importance of education
• Identify challenges and opportunities offered to
  the IDTs and TDTs
• Explain the impact of Adult Learning Principles
• Identify teaching variables from hospice to
  hospice person to person
• Discuss strategies to enhance present modes of
  teaching all hospice staff

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Why bother teaching?

• JCAHO
• Professional responsibility
• Optimize care
• Share information
• Learn
• Teach
• Entertain

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• Must ask
• What is?
• before
• How to?

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Goal of teaching

• Mission Vision Statement
• Job description and role
• Interdisciplinary/Transdisciplinary role
• Needs of agency and of individual
• Quality end-of-life care

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Challenges

• Learners
• Topics
• Need vs want
• Efficiency effectiveness
• Time
• Location
• Motivation
• Literacy
• Assumptions

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More Challenges

• Availability presenters
• Learning styles
• Teaching styles
• Availability of resources
• Development time
• Application
• Evaluation
• Feedback etc., etc., et.,

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Adult Learners are self-directed and
internally motivated. M. Knowles, 1980
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Adult Learning Principles

• What are they
• Why are they important
• To you
• To your patients
• To your staff

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Topics

• Needs Assessment
• Identification
• Challenges within organization
• New information
• Pharmaceutical companies
• Good Speaker

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Maslows Hierarchy of Needs
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Education Plan
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• But when do people really learn?
• We learn at moments rather than continuously,
  and its the acceptance of moments of learning
  that allows you to make full use of them.
• 
  Wurman, 1989

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Techniques

• Lecture/didactic
• Case studies
• Interactive discussion
• Groups
• Facilitators
• CDs or videos
• Humor
• Role playing

• Use of Journals
• Discipline specific
• Continuing education
• Games
• Jeopardy
• Millionaire
• Others
• Crossword puzzles

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Jeopardy Screen
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16 days
55 days
A
B
180 days
270 days
C
D
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16 days
35 days
A
B
55 days
75 days
C
D
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Medicare
Medicaid
A
B
Private insurance
Self pay
C
D
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25 percent
37 percent
A
B
50 percent
83 percent
C
D
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Strategies

• Use trained personnel or educators
• Plan with support of administration
• Complete a needs assessment per discipline and
  agency
• Plan and listen
• Listen and plan.

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Strategies

• Offer CEs occasionally
• Plan ahead
• Set a regular time
• Start end on time
• Allow for questions

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Evaluation
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Reasons for Evaluation

• Did audience learn
• Are health outcomes improved
• How well did I(the presenter) teach
• Was the message clear
• Did it reinforce previous learning
• Does it really need a written test to prove
  information was learned?

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When to Evaluate

• Immediately after learning opportunity
• Weeks or months after teaching to capture
  consistently of new learning
• Varies according to goals

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Variables during Teaching Process

• Who am I?
• How do I learn?
• How do I interact with others?
• How do I communicate with others?
• Why do I perceive things differently than others?
• How am I feeling at this moment?

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Who are Your Staff?

• Use a personality test
• Myers-Briggs
• Ennegram
• Psycho-geometrics

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Myers-Briggs Personality Test
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Enneagram

• Reformer
• Helper
• Motivator
• Romantic
• Thinker
• Skeptic
• Enthusiast
• Leader
• Peacemaker

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Psycho-Geometrics
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• Education is creative work,
• requiring astute assessment and
• energetic involvement with
• each person to make every moment count!

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• Knowledge increases in proportion to its use
  that is, the more we teach the more we learn.
• H. P. Blavatsky (1831-1891)

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Go and Teach
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• Thank you for your attention.
• Any questions?