Principles Informing Municipal ICT Strategy

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Principles InformingMunicipal ICT Strategy

• Presentation to ICT in Local Government Seminar
• Mafikeng
• Moses Mtimunye
• 15 September 2006

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PURPOSE OF THE PRESENTATION
Present a SITA Draft Plan for Information and
Communication Technology Led Local Government
Service Delivery Transformation
WHY IS SITA GETTING INVOLVED?

• Service Demands from Citizens
• Acute Requirements of Municipalities
• Unique Position of SITA

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AGENDA

• SITA A Recap
• Challenges facing municipalities
• Examples of ICT led transformation
• SITA approach
• Smart municipality blueprint
• Conclusion

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SITA A RECAP
These goals epitomise the e-government strategy
Government departments must achieve these ICT
objectives in order to realise the e-government
strategy
The Architecture (blueprint) across government
departments and local authorities needs to be
designed to enable the ICT objectives
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MUNICIPAL CHALLENGESSource Various Studies

• Financial Sustainability of Some Municipalities
• Acute shortages of functionally competent
  resources
• Fiscal Reforms Reporting requirements
• Exponential Demands for Service Delivery
• Under-Utilisation of ICT to effect local economic
  development

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Tip of the Iceberg
Technology
Policy Procedures Processes Operational
Skills Technical Skills Support Skills User
Skills KPI/KPA
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ICT LED TRANSFORMATION- examples

• EFFICIENCY
• Average time to resolution
• Cases resolved per day/week/month

• FINANCIAL
• Percent of self-service cases
• Number of citizens using e-service
• Annual operating costs

• SERVICES
• Number of citizens using services
• Number of portal visitors
• Percent of services available online

• SATISFACTION
• Number of citizens using services
• Citizen satisfaction
• Percent of services available online

2005 SA Net Impact Study, Cisco Systems and
Momentum Research Group
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SITAs Project Approach
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SITA APPROACH

• Research, Consult to Understand Municipality
  Business
• Identify and Distil Best Practice
• Develop Smart Municipality Blueprint
• Underpin with Operating Principles
• Consultative
• Non Prescriptive
• Collaborative
• Facilitative
• Sustainable
• Bias for Action

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VISION OF OUTCOMES
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SMART-MUNICIPALITY BLUEPRINT

• COMPONENTS
• Solutions Portfolio
• Prerequisites and Imperatives
• Roadmap and Priorities
• Service Models
• Integration Layer

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SMART-MUNICIPALITY BLUEPRINT, Solution Portfolio
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E-Business for Local Government Solution
Footprint
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E-Business for Local Government Solution
Footprint
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Business Modeling And Simulations
Discover,Construct, Test Compose
Assemble
People,Process Information Integration
Services Applications Identity
Security Resource Allocation Monitor and BI
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Access Services Secure Interaction with existing
Information Applications
Optimization Innovation Services Real time
monitoring and Intelligence for better business
decision making
Process Services Orchestrate and Automate
Business Processes
Integration Interaction Services Collaboration
between People, Process and Information
Development Services Integrated framework for
design and creation of Services
Management Services Manage Services, Applications
and resources
Application Services COTS
Application Services Custom Built/ISV
Information Services Seamless Access to diverse
data content from multiple sources
Infrastructure Services Optimise Provision
Throughput, Availability Performance
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SMART-MUNICIPALITY BLUEPRINT

• Prerequisites and Imperatives
• Ownership of the Project by top Leadership
• Development of Governance Model Roles,
  Responsibilities, Accountability
• Training of Requisite Skills and Competencies
• Definition and Adoption of Scaleable Enterprise
  Architecture
• Development of Business Processes
• Aggressive Implementation of Change Management
  Initiative

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SMART-MUNICIPALITY BLUEPRINT
SERVICE MODELS
FUNDERS
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SMART-MUNICIPALITY BLUEPRINT, Roadmap and
Priorities
Implement Core Systems (Back Office Automation)
Prerequisites Imperatives
Implement Front Office Systems
Re-Engineer Processes
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TIME FRAMES
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CONCLUSION

• Local Government Focus A SITA Imperative
• SITA Uniquely Positioned
• Non-Prescriptive Approach
• Bias For Action

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Thank You Q A