Life Boat Consulting

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Life Boat Consulting
Henry Blake Morgan Kristin Noreña Mark
Stich Colton Varnadore
Building Relationships
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Background

• Strive to improve clients internal communication
• Work closely with the employees to improve
  communication
• Increase customer satisfaction

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Best Citys Problems

• Major losses due to customer dissatisfaction
• Poor communication among employees
• Poor communication between customers and
  employees
• Employees lack knowledge of products
• Products are hard for customers to find

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Problems Continued
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Best Citys Current Statistics

YEAR
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Best Citys Goals

• Utilize advantages that the Website cant offer
• Improve communication between
• 1. Employees
• 2. Customers and employees
• Make products more findable to the customers

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Atmosphere Store Layout

• Basic concepts include
• Floor plan
• Accessibility
• Comfort level

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Floor Plan

• Keep things simple and logical
• Avoid overcrowding
• Gain flow by keeping sections relative

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Accessibility

• Having too much or not
• enough
• Invest in display demos
• Clarity on all product specs
• Keeping track and staying organized

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Comfort Level

• Easygoing atmosphere
• AC, lighting, music
• No overpowering sections
• Maintain a decent sense of humor

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Internal Communication

• Oral
• Written
• Media

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Internal Communication Improvements

• Workshops
• Social Events
• Rewards

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-Employee/Customer- Interaction
Top Customer Complaints

Concerning -
Inability to find proper help
- Employees lack
knowledge of the product - Unfriendly employees

- Employees lack motivation

Proper phone etiquette is also a key to
successful customer service
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-Employee/Customer- Interaction
4 Steps to Success
Program for - Positive
attitude training
- Employee/Customer Communication

Program -
Trust/Honesty Motivational Speaker
-
Productivity Training
Our motivational speakers are considered by many
to be the best in the business
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Thank you!
Contact Information Life Boat Consulting 123
Best Service Lane Success, FL 11111 [phone]
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Questions?