Communicating Effectively

1
Communicating Effectively
2
Define Purpose

• Clearly identify what you need to communicate
• Define sequence of information
• Decide how much detail you need to provide

3
Identify Audience

• Determine who needs the communication
• Check out how much the recipients already know
• Decide whether to verbally communicate or use a
  written medium

4
Compose Message

• Gather relevant facts and organize them
• Prepare a draft if the communication will be in
  written form
• Prepare a list of important points if the
  communication will be verbal

5
Deliver Communication

• Verbal
• Face-to-face meeting
• Telephone call
• Conference call
• Voice mail
• Written
• Memo
• Letter
• E-mail

6
Follow-up

• Check if your message was clearly understood
• If action was required by the recipients,
  determine whether they have responded
• Evaluate if you communicated successfully and
  what you should do differently next time