VOIP Overview

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VOIP Overview
Melissa Knox
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IP Phones

• Voice Over Internet Protocol Phone
• Digital phone vs Analog phone
• Features similar to a Cellular phone

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NG from Analog to Digital
Analog Commercial Provided Service
Digital Internal Phone System
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Conceptual Overview
HTC (PSTN)
2621XM/2851
PRI
Kauai
2621XM/2851
Diamond Head
Call Manager Cluster
2621XM/2851
Maui
Hawaiian Tel Com Digital Ntwk
HTC (PSTN)
2621XM/2851
Big Island
PRI
2621XM/2851
Molokai
Call Manager Cluster (Optional for additional
Redundancy)
2621XM/2851
Kalaeloa
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Basic VOIP Phone Features

• Built-in speaker phone and headset capability
• LCD screen and phone keys used to perform
  functions
• (instead of entering codes).
• Transfer calls
• Conference calls
• On-line help (on LCD screen)
• Call history
• Corporate directory

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VOIP Benefits

• Provide Rich Media Communications
• Expanded Conferencing 3 to 25 Connections
• Voicemail (Unity)
• Infrastructure
• Designed for High Survivability
• Management
• Centralized Management and IT support
• Ease of Add, Moves, and Changes via Software
• Customized Dialing Plan
• Customization
• Individual Customization via Web Interface (Speed
  Dial, Greetings, Forwarding)
• Office Auto-Attendant Menus
• Remote Access to Voice Mail

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IP Phone Benefits

• Drag and drop users from directory to invite into
  conference
• Up to 6 per conference
• Share documents by drag and drop onto conference
• Share applications currently running on desktop

http//www.cisco.com
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Unity Messaging
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Benefits of Voice Mail (Unity)

• Customize Greetings Users Customize Via Web
• Check Messages - Voice and FAXs Via E-mail
  (Stored as a .Wav file)
• Message Notification Notifies user if receive a
  voice, FAX or e-mail message.
• Employee Productivity
• Message access anywhere, any way, anytime
• Remote access
• One-stop message management
• Easy prioritization and foldering of all messages
  by user
• Enhanced Communication
• Increases speed and quality of responses to all
  types of communication
• Allows for flexible communication flow
• Cost Reductions
• Moves/adds/changes are simpler and faster
• Single infrastructure to manage and maintain
• Single transport infrastructure for all
  mediavoice/fax/email

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Other VOIP Capabilities

• Video Conferencing
• Web Conferencing and Collaboration
• Integrated LMR (Land Mobile Radio)
• VPN Access for IP SoftPhone Calling

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Summary

• VOIP provides cost savings
• Conversion from analog to digital
• Increases employee productivity
• Increases employee efficiency

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Works cited
United States. Federal Communications Commission.
Voice Over Internet Protocol. Oct. 2006. 20 Nov.
2006 lthttp//www.fcc.gov/voip/gt. Wallingford,
Theodore, Switching to VoIP. OREILLY, June 2005.
20 Nov. 2006 lthttp//www.oreilly.com/catalog/swit
chingvoip/gt.