Responding to the challenge

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Responding to the challenge of user training and
competence Andrew RaynesDirector of
Education Quality and Accreditation
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Introduction

• 17 year experience in the NHS
• Undertaking MSc at Middlesex University
• Associate Member of BCS
• Member of the UKCHiP
• Education Training and Development Programme
  Manager
• IM T Education Training and Development Lead
  (NPfIT)

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Nationwide coverage
Edinburgh
Leeds
London
Guildford
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Services

• Health systems trainers
• Floor walkers
• Training courses
• Managed training services, accreditation and
  partnerships
• Health systems staff
• Health systems consultancy

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Observations

• Size of the task and other conflicting priorities
• Headlines
• Change management
• Silos and engagement Clinical, Workforce and
  supplier
• Learning lessons (systemic and maturity models)
• Investment in Education, training and development
• Actual resource (Capacity) vs requirement
• Training tools and evaluation methods/act on
  evidence
• Perceived value of training by professionals
• Thats a good idea, but...

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Headlines......
UK skills shortage affects unemployment on a
global scale
Corporate Manslaughter charges for training
nightmare
information sharing disaster results in abuse
Trust faces Millions in costs following
information and reporting problems
Lack of staff training Leads to clinical risk
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Strategic context

• Darzi Next Stage Review and recommendations
• Swindell Health Informatics review (2008)
• Learning to Manage Health Information (2009)
• Leitch 'Prosperity for all in the Global Economy
  World Class Skills',
• Fryer Learning for a change in healthcare
  (2006)
• HiProfile and Health Informatics Career Framework
  (HICF)
• World Class Commissioning and Payment by Results
• Widening participation
• Others.............

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CIS UCQ for Industry strength and quality
Healthcare industry recognition NHS HIQS
Ideal Awarding body for CIS UCQ
Professional body Royal College of Nursing
National Awarding body NCFE
CIS UCQ Licensed delivery options
By Ideal Through our accredited trainers
In-house (By NHS Trust, SS, County Council,
Commercial)
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How the framework for CIS works
D Doctor
N Nurse
A Administrator
Existing competencies
Governance
Action Plans
Nurse
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Management
Doctor
Clinical Use
Technology
Administrator
3
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CIS Competency Mapping
eHealth Information governance essentials
Information Governance
Business Continuity Planning
Role Based Access Control
Security Management
Service Strategy
CIS1
Business planning change and benefits
CIS2
Business Analysis
Change Management
Benefits Management
Process Modelling
Systems Impact
Project and programme management
CIS3
Project Management
CRS / PACS Projects
Maturity Audit
PRINCE2
MSP
MoR
Preparation and testing
CIS4
IHE
User Acceptance Testing
Data Management
Configuration Management
System Testing
Care Information System user essentials
CIS5
NCRS RiO Cerner etc.
Choose and Book
PACS and RIS
GPSoC
EPS
SUS
Supporting technology
CIS6
DICOM
HL7 Integration
Clinical Coding
Registration Authority
Support and delivery management
CIS7
N3 and Networking in the NHS
ITIL Systems Support
Helpdesk
ITIL Service Management
ITIL Systems Delivery
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CIS UCQ and the NHS

• Ideal is the awarding body for the CIS UCQ
• First UK commercial training provider recognised
  by the NHS for Learning and Development
• Educational programmes mapped to HINOS (Assistant
  Practitioner)
• eHealth essentials Information Governance
• eHealth essentials PACS
• eHealth essentials RiO
• eHealth essentials Cerner Millennium
• eHealth essentials Choose and Book

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CIS UCQ and Industry standards

• Underpinned by the NCFE national awarding body
  for quality
• ISO 9001
• Investors in People
• Business Excellence
• Common Inspection Framework
• Matrix and Recognising and Recording Progression
  and Achievement (RARPA)

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CIS and Kirkpatrick model of evaluation
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Benefits

• Not exhaustive but....
• Strategic enabler - CIS is consistent with
  strategic themes
• Accredited learning outcomes mapped to
  KSF/Occupational standards
• A meaningful contribution to PDRs
• Rigor in evaluation (ROI)
• Competency based learning resulting in a
  recognised award
• Opportunity for collaboration through
  partnerships avoiding wheel reinvention
• CPD and higher education
• Evidence it works

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Where we are now

• In the first year we have
• NHS Health Informatics Quality Scheme (HIQS) for
  Learning and Development
• Accreditation from the National Awarding Body
  NCFE
• Mapped CIS programmes to NOS at Assistant
  Practitioner level
• Approval from 5 universities
• Exploration into professional recognition from
  the RCN
• Enthusiasm to share the benefits of CIS UCQ and
  develop partnerships

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Values and commitment

• Passion for lifelong learning and development
  which is
• Need led
• Governance, principled and outcome based
• Learning over training
• Role based education training and development
• Partnerships
• Consistent, rigorous
• Evaluated to continually improve
• Competent or Not yet competent (expectancy to
  achieve)
• Use as part of a in-house solutions including
  elearning
• CPD routes to higher education study
• Reward success
• R D

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The Naked Patient

• In meaning, patient implies vulnerability,
  therefore patient
• information may be likened to the naked
  patient. It is this
• nakedness that must ensure our responsibility
  is to our
• patients, and that this responsibility starts
  with privileged
• information held about them being properly
  protected...
• Dame Fiona Caldicott

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You and Ideal

• We are keen to learn to help support the
  workforce development needs in Health and Social
  Care
• How can we work together to achieve shared goals
  including higher levels of achievement through
  learning and development?
• If you are interested in partnerships, is there a
  model which may meet your needs?
• How could we move this forward?

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A final thought....
Challenging times....

• If you think training costs money
• try ignorance
• Quality is remembered
• long after the cost is forgotten...

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CIS UCQ Student of the Year 2009
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Andrew RaynesDirector of Education Quality
and Accreditatione andrew.raynes_at_idealts.co.uk
m 07505 766605