PBX.NET sales presentation

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Customer Sales Presentation
YOUR BROADBAND TELEPHONE COMPANY
2
Agenda

• About VoIP
• About
• Services,Products Features
• Service Delivery
• Customer Support
• Contact Information

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What is VoIP?

• Voice over Internet Protocol/VoIP/IP
  Telephony/Internet telephony/Broadband
  telephony/Broadband Phone/Voice over Broadband is
  the routing of voice conversations over the
  internet or through any other IP-based network.
• IP can facilitate tasks that may be more
  difficult to achieve using traditional networks
• Incoming phone calls can be automatically routed
  to your VoIP phone, regardless of where you are
  connected to the network.
• Call center agents using VoIP phones can work
  from anywhere with a sufficiently fast and stable
  Internet connection.
• Many VoIP packages include PSTN features that
  most traditional telecom companies normally
  charge extra for, or may be unavailable, such as
  3-way calling, call forwarding, automatic redial,
  and caller ID.
• Through mobility features, VoIP allows users to
  travel anywhere in the world and still make and
  receive phone calls
• Subscribers of phone-line replacement services
  can make and receive local phone calls regardless
  of their location
• VoIP phones can integrate with other services
  available over the Internet, including video
  conversation, message or data file exchange in
  parallel with the conversation, audio
  conferencing, managing address books and passing
  information about whether others are available
  online to interested parties.

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More about VoIP

• Voice is transported over the IP network,
  therefore avoiding the Public Switched Telephone
  Network and the associated expense
• Telephone lines are eliminated and with that the
  cost, maintenance and administration
• The total cost for local, long distance and
  international calls is significantly lower than
  traditional telecom
• VoIP offers more features and communications
  tools than traditional telecom, and is easier to
  manage
• Company offices and remote workers communicate
  more easily and at practically no additional cost
• VoIP delivers the flexibility and scalability of
  Internet communications
• Customers no longer depend on hardware or
  locations for their telecom needs
• 4 digit dialing, instant messaging, sharing
  calendars and schedules, anywhere call
  forwarding, conferencing and other features are
  part of the VoIP service
• Moves, adds, deletions and changes are done via
  web administrator and are easier and more cost
  effective
• Account management and billing are done via
  website
• System upgrades are done automatically, ensuring
  that your company has access to the latest VoIP
  technology

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Why are they choosing VOIP?

• Lower Costs 67
• One Stop Communications Platform 41
• Increased Collaboration 36

Whatever the many reasons, the march is on to
VoIP. At some point very soon, you're either an
adopter or a holdout. This will be how most
business calls are made.
Source Information week Customer Survey and
article, July 2006
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About PBX.NET

• Company headquartered in Farmington Hills
  (Detroit),Michigan.
• Telecom Data experienced Founder,CEO,and Board
  of Directors.
• Nationwide network footprint.
• Management has 50 years experience in
  Telecommunications Data.
• Experienced in creating and delivering telecom
  data solutions for business and consumers
  worldwide.
• Customers have the option to bring their own
  broadband, or utilize the PBX.NET's nationwide
  business network for IP access.
• Utilizes proprietary Cisco protocol VoIP
  technology platform with increased reliability
  and security.
• Interconnected with MPLS network for increased
  speed, efficiency, reliability and security.
• Connected with multiple backbone networks for
  enhanced telephony and data delivery, which
  allows PBX.NET to have increased reliability
  worldwide.

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PBX.NET Products

• Broadband PBX?
  
• Hosted PBX Services
• Virtual Telephone Line?
  Broadband
  Telephone Services

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Broadband PBX? Hosted PBX Services
IP Phone
Dial-Tone Phone
Features accessed by user through website
ATA Device
Access/usage managed by Customer IT through
website
Corporate LAN
PBX.NET Network
Network managed by Operations
Off-Net Call
On-Net Call
Off-Net Call
USER
Business Model assumes Tier 1 broadband access
and quality of service (QOS)
End User
Other IP User
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Broadband PBX? Hosted PBX Services

• Complete array of PBX features
• Centralized web-based administration
• Built in free local and LD services
• Local Number Portability
• Fully Compliant E.911 services
• Directory Assistance/411 services
• Utilizes certified Cisco IP phones
• Software upgrades and maintenance included with
  service
• No maintenance cost for moves, adds and changes
• No need for premise based PBX equipment
• No need for local telephone lines (pstn telephone
  lines can be kept for redundancy and certain fax
  applications)

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Broadband PBX? Features

• Personal Locator/Find me Follow me
• Voice mail to Email Unified messaging
• Web and Auto Conferencing
• Auto-attendant
• Centralized administration
• Mobility
• Soft-phone capability
• Plug-in for Microsoft Outlook
• Centralized administration
• Contact list with Speed Dialing
• 4 digit dialing plan
• Remote calling
• Web portal for voicemail playback
• Return call from computer
• Personal Web Portal
• Personal Phone Management
• Call logs (missed/received/placed)
• Personalized Inbound call treatments

• Local, Long Distance, Station to
• Station and International Calling
• Call Forwarding/Hold/Park/
• Pick-up/Transfer
• Caller ID
• Call Waiting
• Music On Hold
• Message Waiting Indicator
• DID/DOD
• Do Not Disturb
• Speed Dialing
• Last Number Redial
• Hunt Group
• Outgoing Dialing Plan
• Speaker Volume Control
• Handset Volume Control
• Hands Free Dialing
• Hook Flash

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What kind of businesses should consider using
a Broadband PBX??

• 3 - 100 employees/extensions/seats
• Imminent expiration of network agreement(s)
• Seeking new phone system with increased features
  such as built-in conference calling
• Requires easy to manage system for moves, adds
  and changes
• Wants to avoid large capital outlay
• Companies with multiple existing or new locations
• Businesses with virtual workers
• Companies with international presence

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Virtual Telephone Line? Broadband Telephone
Services
Dial-Tone Phones
Dial-Tone Phones
Access/usage managed by Customer IT through
website
Ata Device
Legacy PBX
IAD Device
PBX.NET Network
Managed by Network Operations
Off-Net Call
Off-Net Call
On-Net Call
USER
Other IP User
End User
Business Model assumes Tier 1 broadband access
and quality of service (QOS)
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Virtual Telephone Line?Broadband Telephone
Services

• Utilizes existing PBX or Key System while
  leveraging VoIP technology
• Eliminates cost of local phone lines (pstn
  telephone line(s) can be kept for redundancy and
  certain fax applications)
• Unlimited local and LD services
• Optional bundled broadband services
• Analog Telephone Adapter or Integrated Access
  Device utilized as interfaces
• Local Number Portability
• Utilizes a Broadband Connection for both Voice
  and Data
• Emergency Out-of-Service Redirects forward
  numbers anywhere

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Virtual Telephone Line? Features

• Hunt Group capability
• Caller ID
• Long Distance capability
• 911 and E911 service
• Basic access to the Public Switched Network
• Office Administrator Portal
• Local Number Portability
• Reserved DIDs for expansion
• Directory and Operator Services
• Unlimited Inbound Calling
• Voicemail features (at an additional cost if
  needed)

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What businesses should consider using Virtual
Telephone Line?

• Businesses with 3 - 100 employees/extensions/seats
  
• Imminent expiration of telephone network
  agreement(s)
• Desires to use VoIP but wants to retain existing
  PBX/Key System
• Desires to reduce the expense of their local
  telephone lines and long distance calling
• Look to Virtual Telephone Line? Broadband
  Telephone Service as a migration path to
  Broadband PBX? Hosted PBX Service

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Benefits of PBX.NET

• Delivers Enterprise type features for Small and
  Medium size companies
• Provides reliable and secure business solutions,
  with solid Quality of Service (QoS)
• Reduces Total Cost of Ownership for the Customer
• Minimizes complexity and maximizes the simplicity
  of administering features
• Increases customers communication, work
  efficiency and productivity

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Why PBX.NET?
Nationwide Footprint
Chose your own bandwidth
Multiple carriers connection for reliable delivery
PBX.NET Network
24X7 customer support
Cisco protocol platform for increased reliability
and security
MPLS network for increased speed, efficiency,
reliability and security

• Experience in creating and delivering telecom
  business solutions

Competitive Pricing
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Equipment and Features

• Phone SolutionsCisco 7960 IP Phone
• High traffic
• Multiple lines
• Hands-free speaker phone and built-in headset
  connectivity
• Large pixel-base display for access to
  applications and ease of use
• Cisco 7940 IP Phone
• Cubicle environment, transaction type worker
• At least 2 lines with one having access to
  telephony features, i.e. Auto-Dial
• Hands-free speaker phone and built-in headset
  connectivity
• Large pixel-base display for access to
  applications and ease of use
• Cisco 7912/7905 IP Phone
• Low to medium telephone traffic
• Pixel display and dynamic soft key for easy
  access to business features
• Maximum 2 calls and one directory number, inline
  power and integrated 10/100Ethernet switch for
  connecting a PC (7912 only)

ATA (Analog Telephone Adaptor) SolutionLinksys
SPA-2002/SPA-2100 or Cisco ATA-186/188


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Service Delivery

• Standard delivery process includes constant
  communication with the customer
• Delivery process is customized for client
  specific needs
• Service can be established in 5 to 10 business
  days for new numbers (based on availability)
• Service establishment for ported numbers could
  take 30 or more business days, due to varying
  procedures and intervals for porting from various
  carriers
• Information Training Guides are available for
  customers on the use of PBX.NET's phone
  features,web portal,web tools,etc..at
  www.pbx.net.
• Customer support is available 24/7/365 via
  e-mail,online support center,or toll-free
  customer support phone number.

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Customer Support

• PBX.NET Customer Support Customer Service 24 x
  7 x 365
• Three methods to contact Customer Support
• Call 866-446-8729/866-I-GOT-PBX
• Email customersupport_at_pbx.net
• Fill out an online support ticket this can be
  done through any page at http//www.pbx.net.

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PBX.NET Contact Information
PBX.NET Corporate Toll Free 866-342-5864/
866-DIAL-VOIP 24/7/365 Support Toll Free
866-446-8729/866-I-GOT-VOIP Customer
Service customerservice_at_pbx.net
Sales sales_at_pbx.net Tech Support techsupport_at_p
bx.net
YOUR BROADBAND TELEPHONE COMPANY