FedRooms Participating Properties

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FedRooms Participating Properties Training
Webinar
Hosted by Brenda Van Elsberg brenda_at_fedrooms.com
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What is FedRooms?
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• FedRooms is the official government-wide,
  government-sponsored lodging program, in support
  of the Presidents Management Agenda simplifying
  the lodging process for federal travelers and
  saving the government money
• FedRooms negotiates hotel rates on behalf of the
  federal government in markets where government
  travelers need to stay
• FedRooms is the US Government hotel program.

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Why does FedRooms exist?
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• The federal government (including the Department
  of Defense) spends more than 2 billion on
  lodging every year.
• FedRooms leverages overall buying power to
  negotiate the best hotel rates on behalf of the
  federal government.

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Who can use FedRooms?
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• FedRooms was designed for all federal employees.
  
• FedRooms is available to all federal government
  employeesmilitary and civilianon official
  travel
• Who can use the FedRooms Rate?
• Federal government employees can always use the
  FedRooms Rate when on official travel
• Select FedRooms properties also extend the rates
  to
• Federal travelers on leisure travel
• Small groups and meetings of up to 25 people
• Government contractors
• State employees on official travel
• Rates available at select FedRooms properties
  see advanced search at fedrooms.com.
• Federal Travel Regulation (FTR) states that
  federal government travelers must first consider
  FedRooms when making reservations for official
  business.

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How does FedRooms work for you?

• Limits the number of participating properties to
  maximize market share
• Provides priority listing in all government
  contracted E-gov online booking tools
• Fedrooms.com - direct access to hotel inventory
• Rate is not required to be commissionable to
  travel agencies
• Hotels pay only 2.75 on consumed net FedRooms
  room nights
• There is no fee to join!
• FedRooms markets program participating
  properties to Federal travelers and agencies
• Federal government business is recession proof
  business!

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Requirements for participation

• FEMA certification and compliance mandatory
• Competitive rate at or below per diem
• No lower federal government rate
• 4pm day of arrival or later cancellation policy
• No deposit required
• No early departure fee
• Monthly reporting remittance
• Comply with terms conditions available on
  fedrooms.com

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Valuable links

• Resources
• FEMA number
• http//www.usfa.dhs.gov/applications/hotel/
• Per Diem
• www.gsa.gov
• FedRooms
• http//www.fedroomsinfo.com/hotelier.html

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Program suspensions

• FedRooms rate is higher then GOV rate
• FedRooms rates not loaded
• Not reporting or remitting
• FedRooms rate higher than contracted
• Loaded higher then agreement
• Upgraded room types loaded over per diem
• Other terms conditions issues
• Incorrect cancellation policy
• No early departure fee
• Suspension not corrected within 30 days may
  result in removal from the FedRooms program
  requiring a 400 administrative fee for
  re-acceptance

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Rate loading

• Lists sent to National Chain reps monthly
• Accepted
• Accepted not published
• Suspended
• Others
• Rate must be available in GDS (if hotel uses GDS)
• Rate must be available in internal booking system

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Reporting Remittance
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How often?

• Due monthly unless
• Your hotel group is reporting remitting
  centrally
• Check with your national chain representative

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FedRooms Self Reporting Website
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FedRooms Self Reporting Website Verification
page
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FedRooms Self Reporting Website Confirmation
page
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Travelers - Booking FedRoomsFedRooms has every
channel covered

• www.fedrooms.com
• Government online booking tools
• Travel agencies
• Reservation centers hotel direct

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• Look and book on www.fedrooms.com
• 95 of participating FedRooms hotels listed have
  link to online booking
• Links bypass GDS

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Hotel search on fedrooms.com
Search for hotels by metro, city, or airport
Filter search results
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Search results on fedrooms.com
Direct access to hotel inventory with Book It
button
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Link from fedrooms.com to hotel inventory
Search for FedRooms rate availability directly
through link to property website
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When no link available
If your link is not available email
hotels_at_fedrooms.com
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FedRooms.com book it hits - opportunity
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Landing page requirements

• Detailed requirements on landing pages can be
  found at
• http//www.fedroomsinfo.com/Doc/Landing_Page_Requi
  rements.pdf

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E-gov Online Booking Tools are the future of
government travel

• Online booking tool selected by federal agencies
• All Federal agencies required to choose one of
  three online booking tools.
• FedRooms properties preferenced in search results
• E2
• GOVTRIP
• FedTraveler
• Federal government message to Travelers
• Select the FedRooms property
• Choose the FedRooms rate
• Belonging to FedRooms now positions you for the
  future

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E-gov booking tool messaging
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E2 preferencing example
Step 1 Choose FedRooms property
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E2 example (continued)
Step 2 Choose FedRooms rate
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• Government Agency-specific travel agencies
• Booked through GDS or via phone call to hotel or
  central reservations
• Travel agencies contracted by the US Federal
  government are required to make the FedRooms rate
  available

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Reservation centers hotel direct

• FedRooms hotel groups are working together to
  educate call center agents how to book FedRooms
• Up to properties to educate front desk and
  in-house reservation staff how to book the
  FedRooms rate
• Mystery calling results shared with hotel group

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Hotelier Microsite

• www.fedroomsinfo.com/resources/hotel.html
• Save it to your favorites!
• Resources available to participating properties
• Marketing ideas logos
• Links to valuable information
• News articles
• More

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(No Transcript)
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Welcome package materials
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Co-branded sales flyer
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Promoting FedRooms at traveler level

• Communications campaigns
• Email communications
• FedRooms 101 training webinars for travelers
• Quarterly newsletters
• Print ads (Federal Times)
• Physical mailings
• Public relations/media placements
• Pay stubs

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Marketing toolbox
Advertising

• The FedRooms team has created a marketing
  toolbox to optimize program usage.

Training posters
Email templates
Intranet messaging
Webinars
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Promoting FedRooms at agency level

• CFO meetings
• Targeted, data-driven presentations illustrating
  program benefits and savings opportunities to
  high-level contacts within selected agencies.
• Follow-up communications through CFO meeting
  contacts
• Pass through distribution for communications
• Program information to post to intranet sites
• 5 Federal agency pilot programs
• Treating agencies like corporate clients
• Agencies at various stages of online adoption
• Gaining policy support from each agency

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Conference trade show participation

• 2007 Meetings, conferences, educational sessions,
  and trade shows
• SGTP (February, September)
• FEB Director meeting (April)
• SDDC meeting DOD focused (April)
• GSA Expo (May)
• Ask about co-branded communications
  opportunities at events. FedRooms also has
  support materials available for participating
  properties to display at government events.

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Contact Information

• FedRooms Help Desk
• Toni Marple
• 1-800-226-1741
• hotels_at_fedrooms.com
• Channelle Livingston
• Reporting Remittance Coordinator
• 763-212-3239
• channelle_at_fedrooms.com
• Brenda Van Elsberg
• FedRooms, Program Manager
• 763-212-4435
• brenda_at_fedrooms.com