The Tech Center is Students Helping Students with technology

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The Tech Center isStudents Helping Students with
technology
Putting People Back in the Picture
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Student Technology CenterFirst Year in ReviewOr
Happy Birthday, Tech Center!

• Susan Brown
• Academic Technology
• Western Washington University

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Western Washington UniversityBellingham, WA
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Academic Technology Group
Classroom Technologies, Computer Labs, Training
Nancy Grayum
Gary Malick
Larry Gilbert
Susan Brown
Desktop Support, Help Desk, Multimedia, Software
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Launching the Student Technology Center
Last year in Tacoma
Western Washington University
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Start-up Tech Center Services
Workshops
Scanning Color Printing
One-to-One Assistance
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Logistical Changes

• Move to Haggard Hall
• Workshops featured in MyWestern portal channel

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Services One-to-one Tutorials
Services One-to-one Tutorials
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Services One-to-one Tutorials
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Services One-to-one Tutorials
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Services One-to-one Tutorials
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Tech Center Skill Identification
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Individual Tutoring
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Tech Center Walk-Ins
Relocated to Haggard Hall
Projected based on 3 weeks data
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Services Workshops
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Services Workshops
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Services Workshops
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Services Workshops
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Services Workshops
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Workshops Advertised in Red Square
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Workshops

• Last Year
• Excel
• PageMaker
• Photoshop
• PowerPoint
• Web Development with FrontPage

• Added This Year
• Access
• Publisher
• iMovie
• InDesign
• Illustrator
• Flash
• Web Development 2 with FrontPage
• FinalCut Express

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Workshop AttendanceBy Quarter
Workshops Advertised on MyWestern Portal
In Progress
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Services Scanning
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Services Scanning
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Services Color Printing
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Services Large Format Printing
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Services Large Format Printing
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Large Format Printing
In Progress
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Microsoft E-Learning Library
Services Books Online Resources
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Additional Services

• Video editing suite
• VHS to DV tape conversion
• CD burning
• DVD burning
• Local faxing

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Surprise Service
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Surprise Service
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Surprise Service
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Curricular Connections
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Web Example

• Human Services 420
• Instructor requested custom web workshop
• Scheduled during class time
• Students published documents as web portfolios

Faculty Students empowered by new knowledge
and abilities
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Statistics Example

• Psychology 320
• Walk-ins requested statistical Excel assistance
• Instructor was contacted for clarification
• Staff trained on specific assignment needs
• Additional students directed to Center

Faculty Students were less stressed and lines
to my office were shorter.
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Campus ConnectionsResTek iMovie Fest
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Co-Located with ATUS Help Desk
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Whats Next

• Continue to develop
• faculty curricular connections
• campus community connections
• Support the tech savvy
• user groups
• access to new technology
• Develop staff capabilities
• technical knowledge
• customer service
• communication skills

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Parksville
Bellingham
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