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Servant Leadership An Introduction to the Power of Leadership Through Service Mercedes Clement Senior Professor/Librarian Chair of Library Services at DSC – PowerPoint PPT presentation

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Title: Servant


1
Servant LeadershipAn Introduction to the Power
of Leadership Through Service
Mercedes Clement Senior Professor/LibrarianChair
of Library Services at DSC 1200 W. Intl
Speedway Blvd Daytona Beach , FL
32114 (386)506-3440 ClemenM_at_DayttonaState.edu
2
About Mercedes
  • Education
  • MS Library Science Florida State University
  • MS Education Foundation University of Florida
  • BS Arts Science University of Florida
  • Diploma- Bible Studies Ecole Evangelique de la
    Bible, Haiti
  • Experience
  • Areas of responsibility include overall
    management of library operations, supervision of
    library personnel, departmental budget
    management, coordination of planning and
    assessment for library areas, administrative
    contact for College Center for library
    automation.
  • In addition, my responsibilities comprise of
    management of the library technical services
    department and supervision of personnel.
  • Furthermore I am one of the 39 Council Member for
    Florida Virtual Campus. Prior to Daytona State
    College, I worked at the University of Florida in
    acquisitions and cataloging departments

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Topics
  • Introduction
  • Foundations of Servant Leadership
  • Characteristics Servant Leadership
  • Paradoxes
  • Companies/Organnizations which practice Servant
    Leadership
  • Examples/Case study
  • How to become a Servant Leader?
  • Are you a Servant Leader?
  • Additional Resources

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Robert. K GreenleafLargely considered the father
of modern Servant-Leadership
Career 38 Years at ATT, largely in management
training and development 25 Years consulting on
Servant Leadership thereafter Coined the term
Servant-Leader in 1970s Founded Center for
Applied Ethics (now Greenleaf Center for
Servant-Leadership) Inspiration Hermann Hesses
short novel Journey to the East in 1960s
Account of a mythical journey by a group of
people on a spiritual quest True leadership stems
first from a desire to serve Essays The Servant
as Leader (1970) The Institution as Servant
(1972) Trustees as Servants (1972)
6
Definition
Adapted from The Servant as Leader The
servant-leader is servant first It begins with
the natural feeling that one wants to serve, to
serve first. Then conscious choice brings one to
aspire to lead. That person is sharply different
from one who is leader first The best test,
and difficult to administer, is Do those served
grow as persons? Do they, while being served,
become healthier, wiser, freer, more autonomous,
more likely themselves to become servants? And,
what is the effect on the least privileged in
society? Will they benefit or at least not be
further deprived?"
7
Post GreenleafFollowing Greenleaf, a wealth of
Servant-Leadership experts emerged
  • Larry Spears
  • President / CEO of Greenleaf center for 25 years
  • Author of hundreds of publications on
    Servant-Leadership
  • Founded the Spears Center
  • James Autry
  • President of magazine group for Meredith
    Corporation
  • Author of 8 Books
  • Focus on implementation
  • James C. Hunter
  • 25 Years in Servant-Leadership
  • 2 of the most popular books on Servant-Leadership
  • Consulted many of the worlds most admired
    companies
  • Others Ken Blanchard, Stephen Covey, Peter M.
    Senge, Jim Collins.

8
Greenleafs Model of Servant Leadership
  • Servant leaders are leaders who put other
    peoples needs, aspirations and interest above
    their own
  • Servant leaders deliberate choice is to serve
    others
  • Servant leaders chief motive is to serve first,
    as opposed to lead

9
Word Cloud
Secretive
Flexible
Compassion
Isolated
Support
Caring
Persistent
Open Honest
CONTROLING
10
The Ten Characteristics of Servant Leadership
  • Listening
  • Empathy
  • Healing
  • Awareness
  • Persuasion
  • Conceptualization
  • Foresight
  • Stewardship
  • Commitment to the growth of the people
  • Building community

11
Three Groups of Servant Leadership
  • Relationship-building Actions
  • Listening (to self and others)
  • Empathy (understanding)
  • Healing (search for wholeness of self and
    others)
  • Awareness (of self and of others)
  • Future-oriented Actions
  • Persuasion (building consensus)
  • Conceptualization (dreams and of day-to-day
    operations)
  • Foresight (intuitive ability to learn from past
    and see future consequences of actions)

12
Three Groups Continued
  • Community oriented Actions
  • Stewardship (holding institution in trust for
    the good of society)
  • Commitment to Growth (personal, professional,
    spiritual of self and others)
  • Building Community (benevolent, humane,
    philanthropic, to benefit others)

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Libray
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Stewardship
  • Holding something in trust for another.
  • Making a positive difference in the future is
    characteristic of the stewardship mentality.

21
Commitment to the growth of the people
  • People have intrinsic value

22
Building Community
  • True community can be created by connecting and
    networking

23
Paradoxes Servant-Leadership, itself a paradox,
requires a constant balance
Great
Be Without Pride
Planned
Be Spontaneous
Compassionate
Discipline
Enough To
Right
Say, Im Wrong
Laugh
Serious
Admit You Dont Know
Wise
Listen
Busy
Strong
Be Open To Change
Leading
Serve
24
Examples of BalanceParadoxes are not easy to
balance. Here are a few examples
  • Great Enough to be Without Pride
  • Team gets the credit, you get the blame
  • Compassionate Enough to Discipline
  • Must not be soft set high expectations and
    follow through
  • Right Enough to Say, Im Wrong
  • Leaders make mistakes too, admit you are human
  • Wise Enough to Admit You Dont Know
  • Find out quickly, but do not mislead
  • Busy Enough to Listen
  • Beware the busy manager they do not lead

25
Criteria for companies that practice Servant
Leadership
  • Openness fairness
  • Camaraderie friendliness
  • Opportunities
  • Pride in work company
  • Pay benefits
  • Security

26
Companies/OrganizationsSome of the well
respected companies practice Servant Leadership
  • Fortunes 100 Best Companies to Work For 1/3 of
    Top 35
  • 10 of Americas Most Admired Companies

27
Case Study---Starbucks
  • In 1997, three Starbucks employees were murdered
    in DC during a botched robbery. The story was
    told how Howard Schultz, CEO, did not call Public
    Relations or legal counsel. Instead, Schultz
    dropped everything, flew to the store and spent
    the entire week visiting with the families and
    employees in the area.
  • Dave Olson, Senior Vice President of the Culture
    and Leadership Development said Leadership is
    largely about having courage to do the right
    thing. Or, as Behar, CEO said Leading with
    compassion never stops there is no time off

28
Southwest Airlines
  • Perhaps one of the best ways to define servant
    leadership is to read about what Colleen Barrett,
    President of Southwest Airlines, said about their
    leadership philosophy.

29
  • She said
  • We do build our pyramid a bit differentat the
    top of our pyramid in terms of priority is our
    employees, and delivering to them proactive
    customer service.

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IndividualsExamples of historic Servant Leaders
A genuine leader is not a searcher for consensus
but a molder of consensus.
I suppose leadership at one time meant muscles
but today it means getting along with people.
Martin Luther King, Jr.
Mahatma Gandhi
Kind words can be short and easy to speak, but
their echoes are truly endless.
For even the Son of Man did not come to be
served, but to serve.
Jesus of Nazareth
Mother Theresa
32
How Does One Become A Servant Leader?
  • From what we can understand, becoming a servant
    leader is more a state of mind than a set of
    directions.
  • Becoming a servant leader does not follow a step
    by step process.
  • This style of leadership development is an
    on-going, life-long learning process.

33
Become a Servant Leader Continue
  • Survey shows that 85 of those who become a
    leader do so because of the influence of other
    leaders.
  • Great leaders influence and reproduce themselves.
  • The law of reproduction is to identify, prepare,
    and affirm.

34
  • Example is not the main thing,
  • influencing others, it is the only thing
  • Albert Schweitzer

35
Are you a Servant Leader?

36
Additional Resources Recommended texts
  • Websites
  • Compilation www.lichtenwalner.net/servantleader
  • Greenleaf Center www.greenleaf.org
  • Spears Center www.spearscenter.org
  • Consulting / Development www.JamesHunter.com
  • Books
  • Servant Leader (Greenleaf, 1977)
  • The Servant (Hunter, 1998)
  • The Servant Leader (Autry, 2001)
  • Practicing Servant Leadership (Spears Lawrence,
    2004)
  • Worlds Most Powerful Leadership Principle
    (Hunter, 2004)

37
ReferencesPublications referenced, paraphrased
or extracted from include the following
Autry, James A. The Servant Leader How to Build
a Creative Team, Develop Great Morale, And
Improve Bottom-Line Performance. Three Rivers
Press, New York, NY 2001. DeGraaf, Don Tilley,
Colin Neal, Larry Servant-Leadership
Characteristics in Organizational Life.
Greenleaf Center for Servant-Leadership.
Westfield, Indiana. 2001. Greenleaf, Robert K.
Servant Leadership A Journey into the Nature of
Legitimate Power Greatness. Paulist Press,
Mawah, NJ. 1977, 1991, 2002. Hansel, T. Holy
Sweat. Word. Dallas, TX. 1987. Hunter, James
C. The Worlds Most Powerful Leadership
Principle How to Become a Servant Leader. Crown
Business, New York, NY. 2004. Spears, Larry C.,
Lawrence, Michelle (et al) Practicing Servant
Leadership Succeeding Through Trust, Bravery,
And Forgiveness. Jossey-Bass, San Fransisco, CA
. 2004 Spears, Larry C. Diary of Alpha Kappa
Psi (article Servant-Leadership). Gary L.
Epperson, CAE. Spring 2008.
38
If your actions inspire others to dream more,
learn more, do more and become more, you are a
leader. John Quincy Adams
Mercedes ClementChair of Library Services
  • Thank you for your time!
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