IV : Riding the Project Lifecycle

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IV Riding the Project Life-cycle

• riding the project life-cycle
• feedback
• control
• the information loop
• continue with task
• take corrective action - variances
• revise objectives - variations
• the rolling wave

2
The Generic Information Loop
3
The Rolling Wave
complete
time now
time
4
8 Minimising Client Surprise

• You did well Bernardo, in lying to us about the
  expense involved in the work
• Pope Pius II to Bernardo Rossellino on a 500
  overrun on his cathedral and papal palace at
  Pienza.

5
The Project Life-Cycle

• the life-cycle and the facilities feedback loop
• the gap analysis approach
• what do we mean by project success?
• the nature of information flows in
  problem-solving
• gating the process
• process representation

6
Project Life-Cycle and Facilities Feedback

• the construction process and the constructed
  product
• the facility in use
• the feedback into design
• the facilities feedback loop

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The Symbiosis of Project and Facility Management
project management
facility management
designer
briefing
exploitation
facility definition description
client
user
execution
feedback
contractor
8
The Gap Analysis Approach

• the features of service transactions
• intangible
• heterogeneous
• inseperable
• gaps in perception
• the line of visibility
• the gap analysis model
• the Glaxo case

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Gaps in Perception

• problem
• briefing problem
• design problem
• planning problem
• execution problem
• project performance gap

• outcome
• brief
• complete definition
• complete description
• completed facility
• client surprise

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The Gap Analysis Approach
project coalition members
client
complete definition of the facility
complete description of the facility
completed facility
clients brief
clients requirements
briefing problem
project performance gap
design problem
execution problem
planning problem
line of visibility
11
project quality plan concept review design
adequacy review
control documents statement of criteria basis
of design
scientific objectives design and construction
objectives
briefing problem
project performance gap
execution problem
planning problem
design problem
line of visibility
12
What do We Mean by Project Success?

• appropriate intention
• predictability of realisation
• minimisation of client surprise
• defining project success
• project and process integrity

13
Product and Process Integrity
quality of conception
appropriate intention
product integrity
quality of realisation
quality of specification
programme / schedule
predictability of realisation
process integrity
budget
conformance
14
The Nature of Information Flows in Problem Solving

• perspective
• divergent
• convergent
• flow
• pooled
• sequential
• reciprocal
• iterative

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Four Types of Information Processing
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Gating the Process

• the role of stage gates
• design and progress reviews
• the who, what, when questions
• who should be involved?
• what criteria should be applied?
• when should they take place?
• the pass answers
• the project is still on course to deliver the
  mission
• the process is well managed
• the subsequent tasks are well defined

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Process Representation

• process maps
• what is
• process protocols
• what ought to be
• Plans of Work (missions) as protocols
• business process redesign
• the Process Protocol