MASW Strategic Planning Workshop

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• MASW Strategic Planning Workshop
• David N Jones
• IFSW President
• Kuala Lumpur November 2008

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Social work laws

• Emerging in many countries
• Recognition and regulation
• Qualifications
• Values and ethics
• Practice standards
• Relationship with other professions

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Buzz group discussion

• How do you know if you are doing a good job?
• 10 minutes brief feedback headlines only!

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Doing a good job? Responses
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Performance management

• Global reality
• Affects all sectors
• Value for money efficiency
• Divergence of management and practice
  alienation of staff

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Types of evaluation

• Individual cases
• Methods
• Costs
• User perspectives
• Effectiveness - outcomes
• Qualitative small scale
• Quantitative larger scale

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2 main types

• Inputs
• Outputs

people, structures, resources, skills Consequence
s for users changes in problems, behaviour
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Insider research

• Difficult, lonely, challenging, mixed purpose,
  often not linked to research support
• Important insights - necessary
• See work by Ian Shaw

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Evaluation inspection

• UK frameworks
• Outcome focussed
• Commission for Social Care Inspection
• Office for Standards in Education, Childrens
  Services and Skills

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Every Child Matters outcome framework

• Being healthy
• Staying safe
• Enjoying and achieveing
• Making a positive contribution
• Economic well-being

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(No Transcript)
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Joint Area Reviews

• Case files
• Documents
• Service user interviews
• Team interviews
• Managers interviews
• Observation
• Judgement

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Performance management

• Key finding
• Management values and style consistent with
  objectives and values of mission and practice
• Celebrate a shared identity
• Lead not drive the workers!

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Linking practice and management

• Can we assume that management and practice share
  common values and objectives?

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Good relationships

• Honest - genuine
• Trustworthy - explain delays or problems
• Understanding - show empathy
• Respectful - accepting
• Direct - fair - straight-talking

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Good Relationships

• Fair - Consistency
• Respectful - Acceptance
• Honest - Integrity
• Trustworthy - Reliability
• Understanding - Empathic

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Source Joint Reviews
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Social work skills

• Practice and relationship skills may be more
  important to effectiveness than management
  structures
• Rediscovery of respect and relationships

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Social work skills

• Link policy and practice
• Learn from each other
• Sociological and psychological
• Local and global
• Managing complexity and diversity

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Working together towards Hong Kong June 2010

• Energising the profession
• Working in partnership
• Building professional confidence
• Increasing visibility