Sense making

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Five Critical Tasks of Crisis Leadership 

• Sense making
• Decision making
• Meaning making
• Terminating
• Learning

The Politics of Crisis Management
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Leadership Following Catastrophe

• Conceptualize as a process, not an event
• Recreate normalcy
• Tolerate diminished results
• Redirect priorities
• Set and celebrate achievable goals
• Use rituals

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Leadership Following Catastrophe (cont.)

• Resurrect community
• Avoid the we and they phenomenon
• Pay attention to behavioral cues
• Listen
• Model tone and behaviors
• Take care of yourself

Prudence Bushnell Ambassador, American Embassy
Nairobi, Kenya
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