Sense making - PowerPoint PPT Presentation

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Sense making

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Five Critical Tasks of Crisis Leadership ... Conceptualize as a process, not an event. Recreate normalcy. Tolerate diminished results. Redirect priorities ... – PowerPoint PPT presentation

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Title: Sense making


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Five Critical Tasks of Crisis Leadership 
  • Sense making
  • Decision making
  • Meaning making
  • Terminating
  • Learning

The Politics of Crisis Management
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Leadership Following Catastrophe
  • Conceptualize as a process, not an event
  • Recreate normalcy
  • Tolerate diminished results
  • Redirect priorities
  • Set and celebrate achievable goals
  • Use rituals

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Leadership Following Catastrophe (cont.)
  • Resurrect community
  • Avoid the we and they phenomenon
  • Pay attention to behavioral cues
  • Listen
  • Model tone and behaviors
  • Take care of yourself

Prudence Bushnell Ambassador, American Embassy
Nairobi, Kenya
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