Your OneStop

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• Your One-Stop
• Accommodation Resource
• JAN is a service of the
• Office of Disability Employment Policy
• U.S. Department of Labor

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• Physical, Program and Communicative
  Resources
• to Ensure Equal Access for People with
  Disabilities

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Objectives

• Introduction to JANs services
• Definition of terms
• Accommodation Situations Solutions
• Web Site Resource Highlights
• Questions Answers

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What is JAN?

• JAN is a FREE consultation service.
• JAN Consultants help identify accommodations for
  individuals with disabilities in various
  settings.
• Callers may request information about
• accommodating a person with a disability
• complying with the ADA and other
  disability-related legislation.

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What is JANs Mission?

• JANs mission is
• To provide accommodation information
• that can be used in the hiring, training,
• and career advancement of people
• with disabilities.

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What is JAN?

• JAN provides information on a case-by-case basis.
  This approach takes into account the specific
  elements of each situation, including
• the individuals limitations,
• the tasks to be performed, and
• environmental conditions, such as available
  equipment, procedures, and
• policies.

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What is JAN?

• JAN operates under the following premises
• People with disabilities are
• capable workers
• Accommodation information
• is needed in a timely manner
• A central source for
• information is vital to the
• accommodation process
• Information should be provided at no cost.

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How can JAN help you?

• JAN can help you when an individual with a
  disability
• is applying for services.
• is receiving services.
• is ready to enter a job.

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How can JAN help you?

• JAN can provide information that will help you
  communicate effectively when an individual with a
  disability applies for services, including
• explaining services provided by your Center
• completing application information and
• establishing future expectations, both for the
  individual and Center staff.

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How can JAN help you?

• JAN can provide information that will help you
  provide reasonable accommodation and modification
  of policies, practices, and procedures when an
  individual with a disability is receiving
  services, including
• determining potential accommodation solutions
• exploring self-employment options and
• providing services in the most integrated setting
  possible.

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How can JAN Help You ?

• JAN provides information on a case-by-case basis.
  This approach takes into account the specific
  elements of each situation, including
• the individuals limitations,
• the tasks to be performed, and
• environmental conditions, such as available
  equipment, procedures, and
• policies.

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How Does JAN Work?

• First, a receptionist asks a few simple questions
  to identify your specific need and then transfers
  you to a JAN Consultant.
• The JAN Consultant listens and asks questions to
  understand the situation more fully.

• The JAN Consultant provides comprehensive
  information specific to your situation.
• The JAN Consultant prepares and sends materials
  to help support accommodation decisions.
  Materials may be sent via e-mail,
• fax, or ground mail.

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Consultant Teams
Sensory Team
Motor Team
Cognitive and Neurological Team
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Sensory Team
Blind Vision Loss Deaf Hard of Hearing Speech
Impairment Asthma Color Deficiency
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Motor Team
Amputation Back Injury Cancer Cerebral
Palsy Multiple Sclerosis Muscular
Dystrophy Paraplegia Quadriplegia
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Cognitive and Neurological Team
Attention Deficit Disorder Depression
Epilepsy Head Injury Learning Disability Mental
Illness Sleep Disorder
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Ideas for Providing Accommodations
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Mobility Impairments

• Insure accessibility
• Equal access to opportunity
• Maintain eye contact
• Provide a clip board as a writing surface

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Speech Impairments

• Do not pretend to understand, ask to repeat
• Repeat what YOU heard
• Write information or use a computer
• Someone to interpret

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Cognitive Impairments

• Offer assistance and extra time to compete forms
  and written instructions
• Repeat instructions
• Uses pictures, graphics, symbols
• Reduce distractions

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Cost of Accommodations
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Cost of Accommodations

• No Cost to Employer - 31
• Between 1-500 - 38
• Between 500-1000 - 19
• Between 1000-5000 - 11
• More than 5000 - 1

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Benefit of Accommodation
Hire or retain a qualified employee 56
Increased worker productivity 53 Saved
insurance costs 36 Eliminated training
new employee 30
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Costs and Benefits
Companies report an average return of 50 in
benefits for every dollar invested in making an
accommodation.
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Accommodation Situations and Solutions
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Situation

• A Job Corps representative contacted JAN about a
  student with a specific learning disability in
  reading.
• The individual was enrolled in an Electronics
  Assembly Program but had difficulty
• completing assignments and
• participating in other classroom activities
  because of limitations in reading.
• What accommodations should they consider?

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Solution

• The following accommodations were discussed
• Reading pen
• Screen readers for the computer
• Putting text material (or other written material)
  on audiotape
• Books on tape
• Talking calculators
• Numerous Possible
• Accommodations!

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Situation

• Mary is participating in a job search and
  interview seminar.
• During the class, she tells the instructor that
  she has an anxiety disorder.
• She wants to know when and how she should tell
  her employer about her condition.

What should the instructor do ?
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Solution

• Ask Mary why she feels she should disclose this
  information to the employer.
• Provide copies of any written resources you may
  have on the topic of disclosure. For example, you
  might provide Mary with a copy of a JAN
  Consultants Corner newsletter.
• Suggest Mary call the Job Accommodation Network
  and discuss her issue with a JAN Consultant.

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Situation

• Susan has Multiple Sclerosis
• She is attempting to use a computer in the
  resource room to develop her resume but is having
  difficulty
• Reaching the keyboard from scooter
• Reading from the resources on the table
• She indicates she has some vision loss and
  trouble bending her neck to read items laying
  flat on the table
• She can use an office chair but needs arm supports

What can you do ?
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Solution

• Through talking with Susan, you learn if had a
  lamp and a copy holder she would be able to view
  her resources clearly.
• A floor is brought over from a corner of the room
• A clipboard leaning against a stack of books
  works as a copy holder
• Arm supports were purchased from a local office
  supply store and attached to the chair

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Situation

• Leo is using the computers and telephones at his
  One Stop to set up job interviews
• Leo has a below the elbow amputation on his left
  arm
• He has a little difficulty using the computer,
  but mostly a problem taking notes while on the
  phone.

What can you do ?
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Solution

• Leo moves the mouse to the left side of the
  computer. This enables him to type with his right
  hand and manipulate the mouse better
• Two options are available to help Leo use the
  telephone while taking messages with his right
  hand
• A headset
• A telephone receiver holder

Accommodations made !
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Situation

• An individual comes in to inquire about
  unemployment services.
• The individual indicates she has low vision and
  will need assistance in filling out forms and
  accessing equipment.

What do you do ?
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Solution

• Ask the individual what assistance she may need
  AND let her know what accommodations you have
  available.
• Large print instructions and/or forms.
• A work area with task lighting.
• Magnification equipment.
• Computer screen-reading equipment.
• A scribe to help with writing.

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Situation

• An individual in your resource room is asking for
  help with the computer system.
• You are having difficulty understanding the
  person, as he has a severe stuttering problem.
• The room is noisy and crowded at this moment.
• What do you do ?

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Solution

• Relax and communicate as you normally would (no
  shouting or slow speech please).
• Indicate you are having difficulty understanding.
• Suggest moving to a quieter, less distracting
  location.
• Start over in the new quiet location.
• Be patient and listen.
• Have paper and pencil ready, in case they are
  needed.

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Situation

• A high school student with a hearing loss is
  participating in a Career Exploration exercise.
• Of the twelve jobs listed, ten require extensive
  use of the telephone.
• The individual asks if he can get such a job
  because talking on the telephone is difficult for
  him.
• In fact, how can he effectively use the phones
  offered by the One Stop?

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Solution

• Ask how he uses the phone at home.
• Have him attempt to use the amplified phone in
  your phone bank.
• Call JAN or suggest that he call JAN to further
  discuss accommodation options.
• Explore the Job Accommodation Network Searchable
  Online Resource (SOAR).

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JANs Web Sites

• The Job Accommodation Network operates several
  web sites to meet your accommodation information
  needs
• Main JAN Web site http//www.jan.wvu.edu
• Searchable On-line Accommodation Resource
  http//www.jan.wvu.edu/soar
• Small Business and Self-Employment Services
• http//www.jan.wvu.edu/sbses
• Spanish http//www.jan.wvu.edu/espanol

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JAN Helps You

• Bridge the distance between maximum ability of
  the individual and essential functions of the job.

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Job Accommodation Network

• A service of
• the U.S. Department of Labors
• Office of Disability Employment Policy
• 1-800-526-7234
• 1-800-ADA-WORK (232-9675)
• All Lines Voice/TTY
• Website http//www.jan.wvu.edu
• E-mail jan_at_jan.wvu.edu

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• Your One-Stop
• Accommodation Resource
• JAN is a service of the
• Office of Disability Employment Policy
• U.S. Department of Labor