ACN / TELUS Wireless Your Canadian Wireless Headquarters

1
ACN / TELUS WirelessYour Canadian Wireless
Headquarters
2
Why Choose TELUS?

• Latest Greatest Devices - find the phone that's
  right for you, including an iPhone!
• Great Network - TELUS has Canada's fastest
  coast-to-coast 4G LTE network
• Clear and Simple Pricing - no activation or
  monthly fees or activation fees, anytime upgrades
  available
• Best of the Internet - access to the apps and
  services you love the most

3
Canadas Fastest Coast-to-coast Network
TELUS 4G Network

• 4G LTE speeds in more places in Canada
• Covers 95 of Canadian population
• Surf, download files and tether at lightning-fast
  speeds
• Roam internationally in over 200 countries

4
Target Customers
For Wireless Service
Any Canadian customer who may be interested in
the latest devices and best plans offered on
contract
And NOW for Renewals Upgrades
Current post-paid TELUS customers, regardless of
their originating dealer
5
Devices
The Latest and Greatest
iPhones
Smartphones
Mobile Phones
6
High Speed Internet On-The-Go
Mobile Internet Keys

• Access the Internet wherever there is coverage on
  the TELUS 4G LTE Network
• Simply plug the Key into your laptop

7
Mobile Internet- Smart Hubs and Wi-Fi hot spots

• Wi-Fi hotspots and Hubs
• Perfect for travelers,
• Commuters, and
• Small Business Owners

8
TELUS Voice Plans Include
Voice Plans

• Unlimited Texting
• Unlimited nationwide family calling
• Unlimited Nights and Weeknds, starting at 6pm
• Caller ID
• Voice Mail
• Call Waiting
• Conference Calling

9
Data Add-ons

• Personal Email
• Instant Messenger
• Web
• Mobile Applications
• Data Flex Add-ons keep yourbill in check
  avoid overage fees
• Data Flex automatically adjusts your usage each
  month

10
Promotional Plans
11
How To Order
ONLINE ONLY at Your ACN DIRECT ONLINE STORE
12
How To Order
Check out the latest devices from TELUS
ACN TELUS Webstore
13
How To Order
Choose Device
14
How To Order
Choose Device
15
How To Order

• New Activation vs Renewal

16
How To Order
Choose Your Plan
17
How To Order
Choose Any Add Ons

• Data Add Ons
• Additional Calling Features
• Additional Anytime Minutes
• Extended Nights
• Favorite Numbers
• Long Distance
• Text Messaging

18
How To Order
Choose Your Accessories
19
You will be asked to provide your current
carriers Wireless Number Account Number
Transferring Phone Numbers
After you receive your device, to complete
activation process, you must

• Contact ACN TELUS 866-295-0124
• Monday Friday 9am to 5pm (EST)

20
Checkout

• Only Canadian credit cards with associated
  billing address
• Only one order per credit card for a 24 hr period
• Account name must match the name on the credit
  card used for payment
• Print confirmation page

21
ID Verification Process

• If TELUS Mobility cannot verify the identity of
  the customer placing the order, you will receive
  notice your customer's identity hasn't been
  verified
• You then will need to retrieve the IBO
  Verification Form from your IBO Back Office for
  your customer to fill out
• The form will then need to be returned to ACN
  Telus Customer Service by you, as the ACN IBO

22
Emails to Customer

• Order Confirmation and Shipping Confirmation
  Emails

Important that Customer providestheir correct
email address!
23
Who to Call

• Order Status / Activation questions / Deposit
  questions
• Call 1-866-295-0124
• Mon. Fri 9am 5pm EST
• Assistance to activate my new phone
• Contact ACN Telus Order Activation line at
  866-295-0124
• Assistance regarding my new phone
• Contact Telus Client Care at 866-558-2273
• Assistance regarding my wireless phone bill
• Contact Telus Client Care at 866-558-2273

24
Renewals Upgrades
Eligibility Requirements

• Any existing TELUS post-paid customer, regardless
  of the originating dealer
• Must sign up for a new 2-3 year contract
• You are not upgrading for a second time during
  the first six months of your contract
• You are credit qualified
• You are not on the Credit Limit Program
• You are up to date with payments to your account
• Check your contract start and end date by logging
  into your TELUS Mobility online account
• Be sure to return to the ACN TELUS Web Store to
  complete your order

25
Renewals

• Qualified renewal customers will
• Pick their new phone/device (Note you must
  choose new device when renewing)
• Pick their plan
• After order, device is shipped within 4-6 days
• Customer must call into ACN TELUS Customer
  Service to activate the device they will not
  lose service

26
Upgrades

• Customers can replace or upgrade their TELUS
  mobile device at a discounted price, plus upgrade
  fee, at any time during their contract

27
Upgrade options determined by when you signed or
renewed your contract
Upgrades
QUEBEC NON-QUEBEC
After June 29, 2010 After November 21, 2010
Before June 29, 2010 Before November 21, 2010
Customer can review current billing statement to
determine their device balance
28
Non-Quebec Customers who signed up after
November 21, 2010
FULL PRICE WHAT YOU PAID WHAT YOU SAVED MONTHLY CREDIT AMOUNT
Motorola Milestone price 599.99 Motorola Milestone 3 yr. price 199.99 Discount on a 3 yr. contract 400.00 400/36 months 11.11 per month
If you have nine months on your current contract,
then your Device Balance fee would be 100.00
29
Non-Quebec Customers who signed up before
November 21, 2010
30
Quebec residents who signed up after June 29,
2010
FULL PRICE WHAT YOU PAID WHAT YOU SAVED MONTHLY CREDIT AMOUNT
Motorola Milestone price 599.99 Motorola Milestone 3 yr. price 199.99 Discount on a 3 yr. contract 400.00 400/36 months 11.11 per month
If you have nine months on your current contract,
then your Device Balance fee would be 100.00
31
Quebec residents who signed up before June 29,
2010
32
Upgrade Check Point

• An email will be sent to the customer with the
  device upgrade fee and they are asked to respond
  if they agree. If there is no response after 7
  days
• A call will be placed to the customer from TELUS
  Activation team letting them know the Early
  Device Upgrade fee
• Customer will not be charged the upgrade fee
  until they speak with Customer Service and give
  their approval to proceed Order will not
  proceed until upgrade fee is approved by the
  customer and order is voided if no response is
  received 7 days after initial call.
• After order, device is shipped within 3-5 days
• Customer must call into Customer Service to
  activate the device - they will not lose
  service

33
Ordering Renewals/Upgrades
34
Key Reminders

• You cannot add a device upgrade to a cart that
  already contains a new activation
• When ordering a new device or renewing/upgrading
  you must pick a device plan that is compatible
  with your new chosen device.  Please be aware,
  that if your plan is not compatible with the
  phone (50.00 Spend commitment, CDMA to HSPA,
  etc) you will be notified to change your plan to
  an applicable plan

35
FAQs

• If I am renewing my contract or upgrading my
  device, can I keep my current rate plan?
• If I am renewing my contract or upgrading my
  device, can I keep my current features?
• What is the refund policy? Does 30-day Money Back
  Guarantee apply?
• What is the warranty?

36
IBO Back Office
PRODUCT TAB and TRAINING TAB
LATEST NEWS BANNER for Product and IBO News
37
Future Webinars

• Product Specific
• IBO Tools
• Product Launch
• Announcements

38
ACN / TELUS WirelessYour Canadian Wireless
Headquarters