A presentation to ETSI

1
User standardisation requirements survey

• A presentation to ETSI

Adrian May 20 April 1999
E-mail info_at_ovum.com Tel [phone]
Web http//www.ovum.com Fax [phone]
1995
2
Contents

• Background
• Methodology
• User attitude to ETSI standardisation activity
• The results
• Conclusions

3
Background

• ETSI keen to listen to users views on
  standardisation priorities
• Ovum commissioned to conduct a survey of users
  and user groups
• One 10 topic questionnaire produced in
  co-operation with the ETSI User Group
• 100 telephone interviewees answered 2-4 topics
• 24 face to face interviewees answered 5-10 topics

4
10 topics

• Information provided by operators and service
  providers
• Testing and certification
• LAN interconnection
• Security
• Services and application of services
• Interfaces
• Fixed mobile convergence
• Number portability
• Voice over IP
• Residential Gateways

5
Methodology

• Interviews with telecoms managers
• 25 of interviewees were SMEs
• 5 European countries
• France
• Germany
• Italy
• Sweden
• UK

6
Methodology

• Market research agency used for telephone
  interviews
• Ovum consultants used for face to face interviews
• Additional questions asked about the consultation
  process
• was it important to users?
• which topics were important?
• how could it be improved?

7
Classification by number of employees
8
Classification by nature of business
9
Contents

• Background
• Methodology
• User attitude to ETSI standardisation activity
• The results
• Conclusions

10
Priority areas of concern
11
How important is standardisation to users work?
12
Are ETSI responsive to user standardisation calls?
13
Do users want to be involved in standardisation?
14
How can user participation be improved?
15
Contents

• Background
• Methodology
• User attitude to ETSI standardisation activity
• The results
• Conclusions

16
The results

• Information provided by operators and service
  providers
• Testing and certification
• LAN interconnection
• Security
• Services and application of services
• Interfaces
• Fixed mobile convergence
• Number portability
• Voice over IP
• Residential Gateways

17
What aspects of service are monitored?
18
Is providing this information in the contract?
19
Is the format satisfactory?
20
What are the problems with the information
provided?
21
Does a lack of information inhibit your
negotiating position?
22
Would a standardised electronic comparison tool
improve...
...your negotiating position?
23
Who should play lead roles in standardising...
...performance and billing information?
24
Are you happy with the billing stations supplied
by operators?
25
Do you wish to see interface standards
developed...
...which allow communication with your accounts
system?
26
Is a formalised pan-European method for....
...comparing network and tariff information
required?
27
What are the features of a good benchmarking
standard?
28
Who should do benchmarking?
29
The results

• Information provided by operators and service
  providers
• Testing and certification
• LAN interconnection
• Security
• Services and application of services
• Interfaces
• Fixed mobile convergence
• Number portability
• Voice over IP
• Residential Gateways

30
Do you perform acceptance tests?
31
Are you aware ETSI is developing conformance
testing specs
32
Would you like to participate in testing
specification development?
33
Is a test pass a credible product guarantee?
34
Are ETSI and other test specifications used by
you?
35
What should the objectives of a standardisation
body be?
36
Comments on the role of a standardisation body

• ETSI should decide which laboratories are
  qualified to carry testing out - and then monitor
  them
• To set a minimum standard for Europe
• ETSI should put more pressure on vendors to
  achieve conformance
• Standardisation is up to vendors - ETSI should
  set general guidelines

37
The results

• Information provided by operators and service
  providers
• Testing and certification
• LAN interconnection
• Security
• Services and application of services
• Interfaces
• Fixed mobile convergence
• Number portability
• Voice over IP
• Residential Gateways

38
Are there sufficient LAN standards?
39
Are LAN Interconnect processes understood?
40
Network designers focus on functionality....
....and interoperability but not interconnect
standards
41
Internet Engineering Groups are the major
source...
...of internetworking protocol data
42
Is LAN Interconnect fully covered by IETF
standards?
43
Should ETSI adopt IETF de facto standards?
44
Should the ISO adopt IETF standards in place
of...OSI standards
45
Agreed performance measures would be useful...
...such as latency, maximum hop count.
46
Should performance benchmarking be a legal
requirement?
47
The results

• Information provided by operators and service
  providers
• Testing and certification
• LAN interconnection
• Security
• Services and application of services
• Interfaces
• Fixed mobile convergence
• Number portability
• Voice over IP
• Residential Gateways

48
Are you aware of existing security standards?
49
Is the DES standard adequate?
50
Do you have in house security function for....
51
Do you trust the level of security of Service
Providers?
52
What do you look for when buying equipment?
53
How should Information security regulations be
developed?
54
Who should run trusted certification services?
55
Who should manage encryption keys?
56
The results

• Information provided by operators and service
  providers
• Testing and certification
• LAN interconnection
• Security
• Services and application of services
• Interfaces
• Fixed mobile convergence
• Number portability
• Voice over IP
• Residential Gateways

57
Will standardisation hinder competition?
...and those that say it will hinder competition
ALL think it should still be pursued.
58
Where is standardisation work required...
...to enable ease of use
59
Where is standardisation work required...
....to enable greater interoperability
60
The results

• Information provided by operators and service
  providers
• Testing and certification
• LAN interconnection
• Security
• Services and application of services
• Interfaces
• Fixed mobile convergence
• Number portability
• Voice over IP
• Residential Gateways

61
Interfaces

• Focus on the man to machine interface
• Key areas are
• ease of use
• functionality
• consistency
• ergonomics (where appropriate)
• Also concerned with the billing to account
  interface

62
How important is standardisation of...
...the user interface in similar applications.
63
How important is standardisation of...
...the user interface in interoperable
applications
64
How important is interface standardisation in...
65
Is additional standardisation work required...
66
Are billing and charging provided
electronically...
67
Is more standardisation work required....
....on the billing to accounts interface
68
Which areas need standardisation work?

• Standardisation in the format and method of
  sending information
• European and worldwide standards regarding data
  transmission are still too different
• Fault and information reporting should be
  standardised
• Database integration needs to be standardised

69
The results

• Information provided by operators and service
  providers
• Testing and certification
• LAN interconnection
• Security
• Services and application of services
• Interfaces
• Fixed mobile convergence
• Number portability
• Voice over IP
• Residential Gateways

70
Fixed mobile convergence

• Familiarity levels are low
• something users know about...
• ...but there is limited exposure to it
• Scandinavia, UK and Germany are leaders
• but it will be very widespread across Europe

71
What do you understand by FMC
72
Are you using FMC now?
73
What type of FMC does/will your company use?
74
What are the core issues of concern in FMC?
75
Where would you prefer to source network services?
76
Concerns about sourcing services from a Network
operator
77
Concerns about sourcing services from a service
provider
78
Importance of accessing services from fixed and
mobile networks
79
Importance of accessing services when roaming
80
Are you planning to create a Virtual Home
Environment?
81
The results

• Information provided by operators and service
  providers
• Testing and certification
• LAN interconnection
• Security
• Services and application of services
• Interfaces
• Fixed mobile convergence
• Number portability
• Voice over IP
• Residential Gateways

82
Number portability

• Now available in all survey countries
• with the exception of Italy
• Mobile number portability is emerging
• currently only available in UK and Sweden

83
Have you ported numbers?
84
What types of number have you ported?
85
What is a reasonable service interruption time...
.....to allow numbers to be ported?
86
Importance of being able to choose porting time...
87
Do you want service portability?
88
How extensive do you want location portability?
89
How important are standards for fault management?
90
What is the maximum time for service to be
restored?
91
How long would you want this backup network?
92
What are the main benefits of NP?
93
The results

• Information provided by operators and service
  providers
• Testing and certification
• LAN interconnection
• Security
• Services and application of services
• Interfaces
• Fixed mobile convergence
• Number portability
• Voice over IP
• Residential Gateways

94
Will you use for all voice traffic?
95
Will you use VoIP for non-critical voice traffic?
96
What are users concerns?

• The technology is still too new
• Not enough market availability
• Many changes expected in next two years
• Quality is not business quality
• Security

97
What price reduction would you expect?
98
How much service degradation - speech clarity
99
How much service degradation - speech delay
100
How much service degradation - service avail
101
Where is standardisation work required?
102
What will you want Voice over IP to support?
103
How will you source VoIP services?
104
The results

• Information provided by operators and service
  providers
• Testing and certification
• LAN interconnection
• Security
• Services and application of services
• Interfaces
• Fixed mobile convergence
• Number portability
• Voice over IP
• Residential Gateways

105
Where is the greatest need for standardisation?
106
What are the issues of concern?
107
Which applications will be important?
108
Contents

• Background
• Methodology
• User attitude to ETSI standardisation activity
• The results
• Conclusions

109
Conclusions

• In established areas users are generally
  satisfied
• there is inevitably some fine tuning to be done
• In new areas there is much work to be done
• especially in the areas of reliability and
  security
• Security standardisation remains the most
  important issue

110
Conclusions

• National user organisations are not representing
  users grass roots interest in standardisation
• the user organisations were reluctant to
  participate
• but users see standardisation as important, and
  they want to be involved
• Time and resources are the core barrier to
  greater user participation
• quick consultation processes should be
  established
• email, internet, publications.

111
Adrian May Consultant
Tel [phone] Fax [phone] E-mail
info_at_ovum.com Web http//www.ovum.com