Implementing The Outsourcing Model: Successes

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Implementing The Outsourcing Model Successes
Advantages

• By
• Eric Brocious
• Manager Interactive Media

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Via Phone From Cincinnati, Ohio, USA
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Implementing The Outsourcing Model
Agenda

• PGs Training Organization and Environment
• The Strategic Relationship
• Operational Plan Setup
• CLDS Services
• Benefits Realized
• CLDS Advantages
• Questions

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102,000 employees in 80 countries
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300 Brands in More than 160 Countries
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Implementing The Outsourcing Model
PGs Training Organization Environment

• Training Organization
• Decentralized
• Training managers for every business unit
• Internal trainers
• Learning Infrastructure
• SABA 3.0 LMS (soon migrating to version 2005)
• Centra live distance learning (soon migrating
  to MS Live Meeting?)
• Development tools Lectora Dreamweaver

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Implementing The Outsourcing Model
The Strategic Relationship
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Implementing The Outsourcing Model
The Strategic Relationship
Onsite Core Team Eric Brocious PG Suresh Menon
- TIS
Custom Learning Development Services (CLDS)
Offshore Core Team PG Coordinator PG Project
Managers Senior Specialist Group (SSG)
Members Core Resource Pool Members
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Implementing The Outsourcing Model
Operational Plan Setup

• Recognize quality onsite vendor manager
• Train vendor team
• Culture
• Infrastructure
• Organizational structure
• Company equity

• Vendor identification qualifications
• Strategic relationship 01 vendor
• Global bids 02 to 04 vendors
• Onshore and offshore capabilities
• Global certifications/assessments CMM, P-CMM,
  ISO etc
• Legal agreements
• CDA Confidentiality Disclosure Agreement
• MSA Master Service Agreement

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Implementing The Outsourcing Model
Operational Plan Setup

• Internally align with training organizations
• Internally align with technical organizations
• Marketing plans
• Intranet
• Standard service presentations
• Organize workshops

• Customize Project Life Cycles (PLC)
• Create development standards
• Design Equity (If desired)
• Development technology
• Bandwidth limitations
• Usability techniques
• Testing procedures

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Implementing The Outsourcing Model
CLDS Services
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Implementing The Outsourcing Model
Benefits Realized
Increasing WBT programs
Increasing no. of users
High Customer Satisfaction Survey Score 4.1 /
5 (Avg.)
CLDS Global Operations NA, Europe, Singapore
and Philippines
Growing diversity in the type of projects
Savings higher USD realization on every project
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Implementing The Outsourcing Model
CLDS Advantages

• For Internal Team Member
• Better utilization of company resources
• Focus on core business values
• Upgrade role - project leader or manager
• For PG Organizations
• Save time for setting agreements Faster
  Start-up
• Flexibility
• Little vendor management
• More realization per dollar
• 24 hours project service

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