Lecture Fifteen

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Lecture Fifteen

• Intercultural Communication
• Chapter Nine

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COMMUNICATION AND DIVERSITY OF THE WORKPLACE

• PAST
• Little verbal communication
• Interpreter almost always available
• NOW
• Great deal of communication
• Tight time lines
• Less supervision
• Little support

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What is Culture?

• Knowledge, Beliefs, Values, Customs, and Moral
  Attitudes of a Society in which one matures. A
  body of common understanding to help people know
  What to Expect - What is Expected of Them.

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INTERCULTURAL MYTHS

• GLOBAL VILLAGE
• One Big Happy Family
• UNIVERSALITY
• All the same under the skin

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WAYS PEOPLE DIFFER

• HOFSTEDE
• POWER DISTANCE
• UNCERTAINTY AVOIDANCE
• INDIVIDUALISM/COLLECTIVISM
• MASCULINITY/FEMININTY
• HALL
• HIGH CONTEXT
• LOW CONTEXT

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SECOND LANGUAGE

• BILINGUALISM AND BICULTURALISM
• 2- 3 Month Assignment Learn Language
• Any Time Learn Culture
• Classic Mistakes
• Chevrolets Nova - It doesnt go in Spanish
• Pepsis Come Alive With Pepsi German Come
  Alive From the Grave.

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NONVERBAL

• GREETINGS
• DRESS
• SPACE
• TOUCH
• POSTURE
• GESTURES
• TIME
• FOOD
• GIFTS
• SEXISM

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GOOD INTERCULTURAL COMMUNICATOR

• NOT ETHNOCENTRIC
• NONDEFENSIVE
• CURIOUS
• BRAVE
• EMPATHETIC
• UNDERSTANDING
• PATIENT
• INDUSTRIOUS
• GENUINELY PERSONABLE

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Your Career
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Roger ValineCEO Vision Service Plan

• Rank 17th of the best places to work in USA by
  FORTUNE Magazine

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General Discussions

• No typos on Resume
• Why you chose the path to the education you
  acquired (not in love with Big Schools)
• Why chose major
• Grade point and why it is where it is

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Personal Attributes

• Good Values
• Will person make the organization proud they are
  part of it
• Fit
• Would I like to spend 48 hours alone with this
  person fishing in a remote area
• Can they connect with customers and other
  employees
• Ask intelligent questions about company
• Dont discuss money and benefits until job offered

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Change and Career Readiness

• behave like an entrepreneur
• seek feedback on your performance continually
• set up your own mentoring systems
• get comfortable with teamwork
• take risks to gain experience and learn new
  skills
• be a problems solver
• keep your life in balance

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Job Searches

• How will the job fit with the things you consider
  important?
• Are you making a contribution to society with
  your work?
• Is your work going to be meaningful?
• Does your work make a difference in the lives of
  other people?
• Will you work in an organization that treats you
  with respect and dignity?

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• Will you take pride in your work?
• Will the people you work for and with appreciate
  your talents?
• Will you work for a manager who will allow you to
  learn and grow?
• Are you expected to work 70 hour weeks and take
  on impossible work loads? If so can you live with
  it?