Metropolitan Community College Student Services

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Metropolitan Community College Student Services
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Advising Model Task Force
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Student Development Task Force
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Goals of this Session

• Inform Student Services about the status of the
  Student Development Task Force
• Get input on philosophy statement and work to
  date
• Get a majority of Student Services staff to
  volunteer to participate in groups to develop the
  model.

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Metros Mission Statement

• Metropolitan Community Colleges mission is to
  serve a diverse community of lifelong learners by
  providing quality educational opportunities.

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Metros Strategic Initiatives (That support the
Advising System)

• Enhance and expand learning-centered education
  Increase student persistence toward goal
  achievement.
• Flexible learning support systems
• Provide personal and professional growth
  opportunities Develop a comprehensive
  orientation and training program for student
  services personnel.

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Goals and Objectives of Advising Model Based on
Input from Staff

• Student involvement that includes a shared
  responsibility of advising with students and
  advisor/s
• Partially mandatory (initial) partially voluntary
• Shared responsibility in advising and monitoring
  student progress with all members of the College
  community (especially faculty)
• Advising that is relationship based, employs
  active or collaborative learning, recognizes the
  social nature of learning, and focuses on the
  whole person
• Proactive intervention strategies built into the
  advising system (intrusive advising), with touch
  points (1st time, developmental, Soph. check,
  academic warning/probation, grad app, etc.)

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Goals and Objectives of Advising Model Based on
Input from Staff

• Interpretation of College requirements and
  selection of appropriate classes
• Enhancement of student awareness of other College
  resources (tutoring, learning center, SSS, SRS,
  internships, honor clubs, etc)
• Referral to College and community services
• Help students to develop decision making skills
  and advocacy skills
• Focus on first year students
• Formation and implementation of educational and
  life plans

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Goals and Objectives of Advising Model Based on
Input from Staff

• Utilize 1-to-1, group, Internet, print, e-mail,
  and phone
• System for training and re-training staff on
  advising skills, communication, and customer
  service skills
• Orientation for new students
• Avenues for recognition of advisors
• Expand the Student Learning Plans and use it as a
  tool in advising and gathering information
• Development that is appropriate to the needs of
  students and accommodating the unique nature of
  all programs
• Flexible and integrated system that allows for
  multiple contacts from multiple people in
  multiple ways to serve the diverse needs of our
  students

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Four Main Concerns from Staff and Faculty Input

• Communication
• (Within Student Services, with students, and
  with other departments)
• Training
• Process
• Resources

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Skills needed to Facilitate Student Development
Providing clarification and feedback
Open-ended questions
Being positive
Building rapport
Listening
Self-disclosing
Offering options and alternatives
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• Advising is more meaningful when treated as a
  teaching process rather than a product.
• Academic advising for Student Success A System
  of Shared Responsibility
• Susan Frost, 1991

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• Treating everyone the same may be equal
  treatment, but it may not be equitable treatment.

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Hierarchy of Student Development

• Life goals, values, abilities, interests,
  limitations.
• Vocational/career goals
• Academic programs/Fields of Study
• Selection of courses
• Scheduling classes
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• Terry OBannion

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• Student development is far too important to be
  viewed only as a role for student affairs
  professionals.
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• Evans, Forney, Guido-DeBrito, 1998

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• Collaborative efforts with faculty are
  necessary to provide developmental programs and
  services.
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• Chickering and Reisser, 1993

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Institutional Philosophy on Student Development

• Quality student development is vital to student
  success and learning at Metropolitan Community
  College. As such, student development is too
  important to be a role for only student services
  staff every member of the College community
  contributes to student development. For student
  development to be of the highest quality, it is
  essential that open and free-flowing
  communication exist between Student Services and
  all other parts of the College community that
  appropriate development opportunities are
  available to all who advise students and those
  who excel at this important function are
  recognized.

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Quality Student Development Is

• Facilitating student learning, self sufficiency,
  and personal and career development that includes
  an implementation of educational plans which are
  compatible with the life and career goals of the
  student
• Recognizing and valuing the diversity of our
  students while acknowledging and accommodating
  their needs 
• A shared responsibility between the student and
  the College community with the student accepting
  ultimate responsibility for reaching his/her
  educational goal. 
• Serving as a resource for students in dealing
  with concerns by modeling effective problem
  solving techniques and teaching efficacy skills 
• Adhering to the Academic Advising Standards as
  approved by the Council for Advancement of
  Standards (CAS) http//www.nacada.ksu.edu/Profres/
  standard.htm
• Providing accurate information to students,
  staff, and faculty about College policies,
  procedures, resources, and programs
• Assisting students in selecting courses that will
  be intellectually stimulating, personally
  rewarding, and academically constructive.

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Goals for Student Development Model in the next
six months

• Complete feedback loop with Student Services
• Increase participation to all employees of
  Student Services
• Create Model through collaborative Student
  Services charter groups
• Present philosophy to Executive Team for support
• Present philosophy to Administrators for support
• Present philosophy to Ed Services for support and
  ask for Faculty participation

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What can you do

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Join Us!!!!

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Five Committees for Student Development

• Communication within Student Service and with
  Students
• Communication with other departments
• Training
• Process
• Resources

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Questions ?
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Student Development Task Force

• Richard Vasey 457-2604 rvasey_at_metropo.mccneb.edu
• James Cloyd 537-3840 jcloyd_at_metropo.mccneb.edu
• Deb Eppenbaugh 457-2464 deppenbaugh_at_metropo.mccne
  b.edu
• Diana Kerwin-Kubr 721-2507 dkerwin-kubr_at_metropo.m
  ccneb.edu
• Terry Murrell 289-1312 tmurrell_at_metropo.mccneb.e
  du
• Keep a lookout for the Student Development Task
  Force Website

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Educating, Advising, and Assisting Students is MY
Responsibility