Maximising Leisure Management Systems

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Maximising Leisure Management Systems SUS
Conference 9th June 2009 Louise Critchley, Head
of Operations "Delivering quality sports
services and facilities for students, staff and
the broader community from first experience to
elite performers"
Georgia DowdeswellRegional Commercial Manager
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Introduction

• Hertfordshire Sports Village
• Introduction to Leisure Management Systems
• Smart Card technology
• Online Systems
• Compatibility
• Energy Management
• Questions Answers

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Hertfordshire Sports Village
Subsidiary company of University of
Hertfordshire Some 23,000 students (2300 members,
1200 Athletic Union members) 2500 members of
staff (450 members) Community usage 5200
external members 190 block bookings Children
s activities Elite Partners Norwich FC
development centre, Saracens RFC, Hatfield SC,
Mavericks, Arsenal Ladies FC, TASS hub site
(East)
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Facilities
Hertfordshire Sports Village comprises extensive
indoor and outdoor sports facilities

• 12 badminton court sports hall with sprung
  wooden floor
• 100 station health fitness gym
• Performance strength and conditioning area
• Dance studio with sprung wooden floor
• 25 metre eight-lane swimming competition pool
• 12m x 18m climbing wall
• Four-net purpose-built indoor cricket hall
• Two glass backed squash courts with sprung wooden
  floors
• Conference and meeting facilities
• Floodlit sand filled Astroturf pitch
• Three grass football pitches
• One grass rugby pitch
• Two floodlit New Generation artificial pitches
• Sports Café

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Group Exercise 1 Existing systems?
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Gladstone MRM Plus 2 Core Functions Membership
management Bookings Access Control Reporting Point
of Sale
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Membership Management
Standard
UH Students
UH Staff
Annual
Semester
Annual
Monthly
Annual
Monthly
Pay as you go
Health and Fitness or Swim Only
Health and Fitness or Swim Only
Health and Fitness or Swim Only
Athletic Union
Sports Village
Sports Village
Health and Fitness
Off peak / Off Peak Plus/Peak
Off peak /Peak
Off peak /Peak
Sport
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Facility Reservation Management
Casual Member /non member
Block bookings
Events/One off
Facility Hire
Class/Swim
Block bookings
Conference
UH
Discounted member rates
.!
Academic
Athletic Union
External community
External business community
Elite clubs
Local clubs
University
Exams
Staff Society
Clubs and partners
Off peak /Peak
Corporate
Off peak /Peak
Governing bodies
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Bookings Management
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Bookings Management
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Bookings Management Invoice account
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Access Control
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Access Control The process

• Cards/ Key fobsDoorman PCRecord
  attendanceReportableConfigure calendars
• Set access responses
• Messages

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Smart Card Operation

• University of Hertfordshire current usage
• Current staff/student technology Read only
• Mifare contactless
• Student registration
• Future University of Hertfordshire plans
• E purse
• Read/write technology
• Hertfordshire Sports Village current usage
• Contactless technology
• Read only
• Flexi fit

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Reporting

• Freedom to report
• Member related report
• Sales related report
• Attendance reports
• Payment reports
• User related reports
• Course and class related reports
• Account statements
• Financial reports
• Reports Generator
• SQL Reports
• Secure web based e.g. accessible to finance
  dept
• Simple to use
• Set up email templates
• Automatically generated reports

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Reporting Hertfordshire Sports Village
Journey

• Difficulty in producing accurate financial
  reports through Reports Generator
• Flexibility caused reporting irregularities
• Flexi fit utilising cashless account
• Live data
• SSQL Reports
• Promised but not delivered
• X read report written and now able to produce
  accurate financial reports

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Point of sale
Linked to member accounts Flexibility to
include Subscriptions Combinations of
products Facility Bookings Classes Sto
ck module
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Point of sale
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Group Exercise 2 The story so far
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Hertfordshire Sports Village New Projects
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Connect online module (22 June!)
Web based customer facing module Edit
personal details Bookings online Restrictions
and permissions apply Activities
selected Subscriptions online Student
renewals New students International
students Standard members Payments
online Internet café!
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Software Compatibility Technogym contact
manager Fitlinxx Retention Packages University
administration system Direct Debit/BACS Windows

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Energy Management Module - Next Manages energy
according to bookings Direct link with Building
Management System Green funding!
Pocket handheld plus 2 Remote access via
membership/student cards to basic membership
information. E.g Athletic union checks Awaiting
hardware to develop!
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Group Exercise 3 Implementation
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Questions