Oracle University Strategy

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Oracle University Strategy Go To Market Model

• Darren Pelacchi
• Oracle University Delivery Manager ANZ
• Jason Mathias
• Oracle University UAS Manager ANZ

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Oracle University Charter
We enhance the adoption of Oracle technologies
with superior training focused on customer
satisfaction.




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Why Oracle University? Top 10 Reasons

• 100 student satisfaction
• Learn technology from the source
• First to markettypically 30 days after product
  release
• Instructor quality and expertise
• Largest selection of Oracle courses
• Oracle certification
• Personalised, customised training options
• Global trainingtrain any time, anywhere
• Job role training from administrator to end-user
• Integrated solutions Oracle, PeopleSoft, Siebel,
  JD Edwards,
• and industry applications

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Oracle University Product Services Portfolio -
Go to Market

• Training needs assessments determine exactly what
  training needs to happened for each user to
  maximise your training dollars
• Blended learning plans identify how to best mix
  ILT and iLearning to make your implementation
  more successful
• Enterprise readiness identifies risk areas
  success factors to reduce/eliminate barriers
  preventing effective adoption
• User transition plans communication campaigns
  ensure the entire organisation is aware of and
  ready for new applications
• Executive overviews manager workshops teach
  leaders just what they need to know about the
  applications in order to make sound business
  decisions as well as define their
  responsibilities for making the transition to the
  new applications

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User Adoption Services

• Customized consulting and education services to
  help customers achieve their business strategies
  and desired results
• Promote effective, consistent use of business
  processes and applications among users
• Results tailored to customer expectations
• Train end-users how to use the application to be
  successful in their job role

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Benefits of User Adoption Services

• Focuses on people and processes to enable
  technology
• Assists customers in developing and delivering
  successful strategies for achieving business
  outcomes
• Supports the tactical execution of those
  strategies
• Rapidly delivers measurable benefits
• Ensures sustainable business results and customer
  self-sufficiency
• Offers over 10 years of domain expertise in CRM
  and ERP

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User Adoption Services Areas
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User Adoption Services Capabilities Map
User Adoption Services - Business Transformation
Train Project Team
User Adoption Services - Training Support
Project Lifecycle
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User Adoption Services ANZ Customers

• WA Govt Office of Shared Services
• Department of Defence
• MYOB
• Sensis
• Inland Revenue Department (NZ)
• ANZ Bank (Australia NZ)
• Ergon Energy
• Australian National Audit Office
• Telstra
• Westpac Bank

• Edith Cowan University
• Yarra Valley Water
• St George Bank
• WA Department of Education
• Nokia
• NSW Dept of Community Services
• HBF
• NEC Australia
• Country Energy
• GE Commercial Finance

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User Adoption Services Training Development Tools

• Oracle Tutor Procedures, Courseware, Desk
  Manuals, etc
• User Productivity Kit (UPK) Simulations,
  Training Materials, Job Aids, etc
• Oracle SimBuilder Simulations, Training
  Materials, Visuals Guides, Siebel iHelp
• Custom On-Line Help
• Multimedia eLearning

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Project (Product) Training

• Benefits
• Faster integration phase
• Decrease maintenance costs after initial setup
• Minimize the go-live risk
• Decrease dependency on outside integrators
• Reduce project and production costs
• Easily implement future projects with Oracle
  technology

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Product Training Focus Areas

• E-Business Suite
• PeopleSoft Enterprise
• JD Edwards EnterpriseOne
• JD Edwards World
• Siebel
• Retail Industry
• Telecom Industry
• Transportation Industry
• Utilities

• Database and Grids
• Fusion Middleware
• Development Tools
• Business Intelligence
• Collaboration
• Data Warehousing
• Linux
• Java

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Training Formats

• Interactive formats
• Instructor-Led gt 1300 active titles
• Private Events onsite or in Ed Centre
• User Adoption Services and Custom Events
• Live WebClass growing catalog
• Self-paced formats
• Recorded WebClass JDE,PSFT Delta
• Online Course
• Self-Study CD-ROM new JDE titles

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Knowledge Center

• The Oracle University Knowledge Center offers
  training using self-paced, online learning
  formats
• Online Courses
• Recorded Web Classes
• Recorded Web Seminars
• All new release product training appears in the
  knowledge centre first!
• PeopleSoft FSM, HCM, SCM R9.0
• JDE 8.12, 8.96
• eBiz R12 TOIs

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Oracle Certification Program

• Industry analysts, technology professionals, and
  employers agree that an Oracle certification is
  one of the most highly valued benchmarks in the
  marketplace.
• Certification offerings include Oracle Database
  10g and 9i, Application Server 10g and 9i, Oracle
  E-Business Suite 11i, Siebel 7.7, Oracle
  Communications (Portal).
• PeopleSoft Developer JDE Financial
  Certification tracks are planned for FY08

• 355,000 Oracle certified professionals worldwide
• 13 independent role-based certification tracks
• One of the most prominent and recognized
  certification brands

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Oracle Certification ProgramOfferings
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100 Student Satisfaction

• Oracle University is committed to providing
  students with a world-class training experience.
• We are so confident of your success that we back
  up your training with our 100 Student
  Satisfaction Program.

The 100 Student Satisfaction program applies to
those publicly scheduled and publicly available
Oracle University Instructor-Led Training classes
that are identified as part of the 100 Student
Satisfaction program on the education.oracle.com
website at the time the class is purchased.
Oracle will permit unsatisfied students to retake
the class, subject to terms and conditions.
Customers are not entitled to a refund. For more
information and additional terms, conditions and
restrictions that apply, review the OU legal
terms and policies web page.
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PeopleSoft Enterprise Catalog .
Multiple Delivery Formats Multiple
Versions Catalog
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JDE EnterpriseOne .
Multiple Delivery Formats Multiple
Versions Catalog
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OU Contacts

• For more information.
• Darren Pelacchi Delivery Manager ANZ
• Jason Mathias UAS Manager ANZ
• Pearl Bonnevie [phone]
• Will Brammer [phone] - UAS
• Education HotLine [phone]
• Visit http//education.oracle.com

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Appendix
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PeopleSoft Enterprise Catalog
Campus Solutions
Enterprise Planning Budgeting
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PeopleSoft Enterprise Catalog
CRM
Supply Chain
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PeopleSoft Enterprise Catalog
Financials
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PeopleSoft Enterprise Catalog
HCM
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PeopleSoft Enterprise Catalog
Technical
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JDE EnterpriseOne Catalog
Technical
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JDE EnterpriseOne Catalog
Financial
Cross Application
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JDE EnterpriseOne Catalog
Human Resources
Customer Relationship Management
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JDE EnterpriseOne Catalog
Supply Chain Management
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JDE World Catalog .
All classes are Recorded Web Classes Available by
annual subscription Class can be viewed by
multiple users BUT not concurrently A conference
call can be arranged at conclusion of training to
address any questions OR worldinfo_us_at_oracle.com
General Topics
Technical
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JDE World Catalog .
Financial Management Systems
Manufacturing
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JDE World Catalog .
Human Capital Management
Supply Chain Management
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Knowledge Center Titles by Product

• Applications and Verticals 1,819
• E-Business Suite 793
• PeopleSoft Enterprise 724
• JD Edwards 132
• Siebel 169
• G-Log (Transportation) 1
• Database 427
• Business Intelligence 27
• Collaboration 8
• Data Warehousing 22
• Database 333
• Enterprise Management 3
• Languages 34

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Knowledge Center Titles by Product

• Fusion Middleware 98
• Application Server 27
• Development Tools 48
• Identity Management 7
• Programming Languages 16