BUSN 258 Course Future Starts / busn258dotcom

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BUSN 258 Course Future Starts / busn258.com
The Best way to predict the Future is to create
it.....To Best way....
www.busn258.com
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Entire Course (Devry) For more course
tutorials visit www.busn258.com   BUSN 258 Week
1-7 All Discussion Questions BUSN 258 Week 4
Midterm BUSN 258 Week 8 Final Exam BUSN258 Week
1 Assignment BUSN258 Week 2 Assignment
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Week 1 Assignment (Devry) For more
course tutorials visit www.busn258.com   1. What
major corporations that youve heard of seem to
be doing the best job of building customer
loyalty? In what ways do they attempt to build
long-term relationships with customers? 2. How do
ripple effects escalate the problem of the lost
customer?
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Week 1-7 All Discussion Questions
(Devry) For more course tutorials
visit www.busn258.com   Week 1 DQ 1 - Customer
Service Impact Week 1 DQ 2 - Building
Relationships Week 2 DQ 1 - Selling Week 2 DQ 2 -
Listening Week 3 DQ 1 - Customer Contact Week 3
DQ 2 - The Web Week 4 DQ 1 - The Unreasonable
Customer
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Week 2 Assignment (Devry) For more
course tutorials visit www.busn258.com   1.What
are some factors (patterns of behavior) that
project a companys culture? List several
examples from organizations you work in. 2.What
are three major elements that complicate
listening? Give customer-service related examples
of each.
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Week 2 You Decide (Devry) For more
course tutorials visit www.busn258.com   Read the
You Decide scenario and decide on a response.
Your goal is to identify the critical issues in
the scenario and determine how you would resolve.
Write a report correctly formatted of at least
125 words. Drop the report in the DropBox.
Remember to run the spelling and grammar checker
on your work before turning it in.
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Week 3 Case Study (Devry) For more
course tutorials visit www.busn258.com   Interview
After completing your assigned readings for
this week, interview someone who has a customer
relations/customer service role or responsibility
where the person has organizational
responsibility and knowledge of the companyÂs
customer relations policies. This person could be
in your own organization or in any other company.
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Week 4 Assignment (Devry) For more
course tutorials visit www.busn258.com   1. Look
back on your own experiences as a customer and
identify situations when little things have made
a difference in your buying decision. Think, for
example, of places you have stopped doing
business with. What little things pushed you out
of the zone of indifference into the dissatisfied
range? Be as specific as possible and remember
that often dissatisfaction comes from a series of
truly small, almost insignificant turnoffs.
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Week 4 Midterm - Set 1 (Devry) For more
course tutorials visit www.busn258.com   1.Questio
n (TCO 1) Excellent organizations are
Question (TCO 2) The Gallup organization
studied the impact of customer ________ on
long-term customer loyalty and profitability.
Question (TCO 9) You can gain loyal online
customers through a lack of competition if
Question (TCO 10) Customer dissatisfaction
with a firm's phone call handling stems from
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Week 4 Midterm - Set 2 (Devry) For more
course tutorials visit www.busn258.com   1.Questio
n (TCO 1) The letter L in the acronym LIFE
stands for ________. 2. Question (TCO 2)
Customer loyalty is 3. Question (TCO 9)
Despite many similarities between them, Wal-Mart
and K-Mart have very different results, largely
because of "little things" that seem to result in
better customer service. How do the sales of
these two companies compare?
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Week 5 Assignment (Devry) For more
course tutorials visit www.busn258.com   1. How
can organizations become more open to feedback?
What kinds of employee training would help? What
would you tell your employees about feedback
importance if you were the boss? 2. What are the
three important steps needed to recover the
potentially lost customer?
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Week 5 You Decide (Devry) For more
course tutorials visit www.busn258.com   Scenario
SummaryYou are a general manager with a service
company. You are hearing comments from your sales
group that customers are unhappy with your
company. The comments range from poor service,
missed assignments, to technical failures. When
you ask for specifics, you get a general view of
dissatisfaction from your sales group but not a
clear view if there is an issue.
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Week 6 Case Study (Devry) For more
course tutorials visit www.busn258.com   BUSN 258
Week 6 Case Study LL Bean ATT
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Week 7 Assignment (Devry) For more
course tutorials visit www.busn258.com   1.Which
of the two general causes of stress,worker
characteristics and working conditions,is the
most significant in your job? How can you control
or manage it? 2. How can a manager best set a
strategy for improving customer loyalty? What
steps make sense?
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Week 7 You Decide (Devry) For more
course tutorials visit www.busn258.com   Scenario
SummaryYou are Bob Yeader, a Sales Manager, of a
small printing company. One of you sales people
asked for a meeting. The meeting was difficult.
The sales person, Pat Lawson, broke down in the
meeting. Pat said the work was too much and the
customers too demanding.
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Week 8 Final Exam 1 (Devry) For more
course tutorials visit www.busn258.com   1.Questio
n (TCO 1) The best way to win customer loyalty
is to 2.Question (TCO 2) Which of the
following problems is NOT listed as a people
turnoff? 3.Question (TCO 3) Small companies can
compete against larger ones if they offer
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BUSN 258 Course Future Starts / busn258.com
BUSN 258 Week 8 Final Exam 2 (Devry) For more
course tutorials visit www.busn258.com   1.
Question (TCO 1) The first step to reduce
waiting time is to 2. Question (TCO 2)
Communication turnoffs often occur when employees
are ignorant of 3. Question (TCO 3) Small
companies can compete against larger ones if they
offer 4. Question (TCO 4) Value arises from a
tradeoff between
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BUSN 258 Course Future Starts / busn258.com
The Best way to predict the Future is to create
it.....To Best way....
www.busn258.com