How to avoid chargebacks

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How to avoid chargebacks

• Chargeback Expertz

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Chargebacksprimarily occur for three reasons

• Item Not Received. The cardholder placed an
  order, paid for a service or product, but claims
  to have not received the order or service.
• Significantly Not As Described.The cardholder
  claims that the product or service received was
  sub-standard, compared to the merchants
  description.
• Unauthorized Transaction.The cardholder claims
  that a transaction is fraudulent or was processed
  without the cardholdersconsent.

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Good Customer Service Helps to Avoid Chargebacks

• Customer Service Contact Information. Ensure that
  your website makes it easy for customers to find
  your contact information. Using an email contact
  formis a great idea. The easier it is for a
  customer to contact you directly the less likely
  they are to call their bank or credit card
  company first and file a chargeback.
• Order Confirmations. Send a confirmation email as
  soon as an order is received, and make sure to
  include your contact information. Or call the
  customer to confirm the order before dispatching.
• Customer Inquiries.Respond quickly to all
  customer inquiries. No one likes waiting
  unnecessarily for a reply.
• Dispute Resolution. Have company policies in
  place to resolve common customer complaints. A
  well-trained customer service team is a must.
• Return Policy.Make your return policy easy to
  find online and word it in a way customers can
  easily understand. Not everyone understands
  legalese.

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Preventing Disputes from Turning into Chargebacks

• Item not Received Dispute. Keep a record of the
  shipping address provided by the customer during
  the order process. Purchase shipping insurance to
  cover any damagedor lost orders. Use a shipping
  method that allows online tracking of packages
  and delivery confirmations which will give youand
  the customer proof that an order was sent on time
  and to the correct location. If an Item is not
  available or was damaged or lost while in the
  process of being delivered,inform the customer
  that you are regretfully cancelling the order and
  give them a timeframein which to expect a refund.
  Then process the refund as quickly as possible.
• Significantly Not As Described Dispute.Product
  and service descriptions should be accurate, with
  nothing kept hidden from the customer. Include
  such things as no color choice or product may
  appear slightly different than the picture.
• Unauthorized Transaction Dispute.There are
  situations when a charge is clearly fraudulent,
  and then there are times when a transaction may
  only appear to be fraudulent to the cardholder.
  In the second instance, the cardholdermay have
  just forgotten about a purchase, may not
  recognize the company name, or has forgotten
  special circumstances that permitted the charge.
  The only way to resolve these kinds of disputes
  is through direct contact with the cardholder.

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• 1 855-465-4723
• app_at_chargebackexpertz.com