Fight A Chargeback with reason Not as Described or Defective

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Chargeback Expertz Fight A Chargeback with reason
Not as Described or Defective Apoorv Joshi
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Introduction

• The Customer must have to make a legitimate
  attempt to resolve the issues or return the
  Merchandise for Refund. If the attempts not
  change any things in the favor of Cardholder, the
  Cardholder will move forward and dispute the
  Chargeback against the Merchant with Reason Not
  as Described or Defective Merchandise

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In Reason

• Not as Described or Defective Merchandise
  Cardholder claims that Good or Services which
  was provided by Merchant is not same as described
  at the time of purchase or the wrong merchandise
  was sent to the cardholder and the merchandise
  arrived damaged or defective.

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Why Customer Dispute a Chargeback accompanied
Reason Not as Described or Defective Merchandise?

• Wrong Merchandise was provided to the Customer.
• Shipped Merchandise was damaged during shipping.
• Merchandise or Services is counterfeit.
• Merchandise or Services did not match what was
  described to the Customer.
• Quality of Merchandise not same as what we
  display to the Customer.
• Sale of particular Merchandise or Services was
  misrepresented by the merchant as interpreted by
  the cardholder.

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Prevention of Chargeback-Reason Not as Described
or Defective Merchandise

• Describe Merchandise or services accurately which
  was provided to the Customer.
• Provide evidence that Merchandise or Services are
  not counterfeit Customer was agreed on
  particular sale.
• Provide evidences that goods or Services matched
  what was described to the Customer or displaying
  on Sales Receipt.
• Always ensure that damaged or defective
  Merchandise should be replaced and reshipped on a
  Shipping Address
• Issued Refund to the Customer if Merchant
  received the sold Merchandise in case Defective
  or Damaged.
• Always provide right information about the
  Merchandise and Services

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