Helport: Streamlining Call Center Operations

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IMPROVE SALES AND ELEVATE CUSTOMER SERVICE
Elevate Agent Performance For Enhanced Service
Quality
www.helport.net
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ABOUT US
At the heart of our operations is our proprietary
Helport AI software. This intelligent system is
designed to learn from past data and provide
real-time assistance to contact center agents,
empowering them to become industry experts
irrespective of their domain. With Helport, every
agent becomes a top-performing professional,
ensuring the highest quality service for our
clients' customers.
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OUR BPO SOLUTIONS
WHO WE ARE

• Schedule 25 More Sales Appointments

Helport which means hello and portal. We
believe that all interaction starts with a simple
greeting hello. Our product is designed to
serve as a portal for people to interact
remotely.
OUR VENDOR MANAGEMENT SOLUTIONS

• Handle 3x More Customer Support Tickets

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INTELLIGENT REAL-TIME QUALITY INSPECTION
With our intelligent real time quality inspection
system, agents will be notified and flagged for
wrong information convey to customer, making rude
remarks to customer as well as when a compliance
breech occurs. Supervisor will also receive
notification together with the agents, allowing
them to rectify immediately in real-time.
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INTELLIGENT KNOWLEDGE BASE
Provides knowledge and information to your agents
when a question from customer is captured
immediately, saving agents the time and effort to
ask or look around for answers. Efficiently
reduce per individual call center automation time
required.
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SPEECH NAVIGATION
A set of guided scripts/questions to assist agent
with the flow of the call, remind agents of
certain mandatory question to ask or verify with
customers before proceeding with the call and
also to help agents to cross sell certain
products or services as well.
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AI-BASED
Based on AI technologies, such as natural
language processing (NLP), Knowledge graph, big
data mining and machine learning.
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THANK YOU
www.helport.net