Competency

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Competency ????????????????????????
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Competency ???????
Competency ????????????? David C. McClelland
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Competencies ?????????????????????????????????????
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Iceberg Model of Competency
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Competency
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• Competency
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Skills
Knowledge
Competencies

• Competency
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Motives/ Attitudes Trait

• Competency
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???????????????? (Categories of Competencies)
??????????? Competency ???????????????????????????
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Core Competencies ??????? ?????
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Management Competencies ??????? ????? ????????
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Technical / Functional Competencies ???????
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IT
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???????? Competencies ?????????????

• 1. Business knowledge
• 2. Service Orientation
• 3. Working in teams
• 1. HR Policy
• 2. Performance under stress
• 1. Knowledge of job evaluation/compensation
• 2. Conducts salary surveys
• 3. Benefit plans

• Core
• Functional / Job Family (HR)
• Job Specific
• (Compensation Officer)

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Competency List (????????)
????????????????????????? Achievement Orientation
??????????????????? Integrity
????????????????????????????? Concern for Accuracy
??????????????????????? Accountability
?????????????????????? Concern for Quality
??????????????????????????? Listening Responding
????????????? Self-Development
??????????????????? Analytical Thinking
????????????? Delegation
??????????????????? System Thinking
??????????????????? Change Leadership
??????????????????????? IT Application
??????????????? Team Work
???????????????? Communication
????????????????? Initiative
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???????????????? Competencies
Strategy
Vision
Values
VISION driven
COMPETENCY
JOB driven
Work Process
Job Structure
Job Responsibility
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????????????? Competency Model
Competency Name ??????? Competency
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Customer Knowledge
Competency Category ??????????????????????
Competency ???? Core Competency, Functional
Competency ???
Competency Definition ??????????? Competency
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Proficiency Level ??????????
??????? ????????????? Competency
???????????????????????????? Competency ????

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Competency ??????????????? 2 ??? ???
1 . Scale Competency ???????????????????????????
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?????????????????????????? (Behavioral Indicator)
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2. Unscaled ????????? Competency
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Competency ????????????????????????????????
Competency ???????????????????????????????????????
??? (Meet ???? Do Not Meet Expectation) ????
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?????????????????????????? (1)
Expert
Advance
Intermediate
Novice
Beginner
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?????????????????????????? (2)
Substantially Exceeds Standard
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Exceeds Standard
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Meet Standard
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Partially Meet Standard
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Not Meet Standard
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• 5 ?????????????????????????????????????????????
• 4 ??????????????????????????????????????
• 3 ???????????????????????????????????????????????
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• 2 ??????????????????????????????????????????????
• 1 ???????????????????????????????

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???????? Competency???????????????????????????-
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???????????????????? ??? Competency ??????????

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Competency - based Human Resources Process
Vision
Business strategy
Organization Core Capabilities
Recruitment Selection
Succession Planning
Career Development and Coaching
Performance management
Competencies
Training and Development
Team Assessment and Development
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