Inn at the Forks

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Inn at the Forks

• Andrea Amey

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Hotel Overview

• Most of the guests are staying during the week is
  business. But, on weekends we have weddings and
  functions.
• The location is 75 Forks Market Road
• 116 modern guest rooms and suites
• Has the best view of Winnipeg
• Canada Select Rating is 4 ½ stars

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Management Structure

• I feel that this is a good picture of the
  management structure for the reason that the
  hotel is a privately owned hotel where the Owners
  and the General Manager rely on the input of all
  department managers and supervisors. There is no
  Manager which is higher than the other because
  all the feedback is important.

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Room Attendant Responsibilities

• Cleaning rooms occupied and check-outs.
• Stocking Room Attendant Cart.
• Attending Health and Safety meetings. (I was the
  representative for Housekeeping)
• Assist other Room Attendants when they needed
  assistance with their rooms.

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Critical Moments

• One of the Critical Moments which I encountered
  was when we had 3 Room Attendants call in sick on
  a day that we were sold out. It was a very hectic
  day there was 4 Room Attendants and we each had a
  floor of rooms to do. I had done 29 Rooms in an
  8hr shift with no breaks just to get the rooms
  done for the guests arriving.

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Assessment of Professional and Personal Gains

• I have gained the experience of a Room Attendant,
  Housekeeping Supervisor, House Attendant and
  Laundry Attendant. The Housekeeping Manager (Barb
  Walker) let me experience all aspects of the
  Housekeeping Department which was a life learning
  experience because now I know both front and back
  of the house and understand the different parts
  of stress that comes with both departments.

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Other Points of Interest

• My last week I had the opportunity to sit down
  with the General Manager Denis Smith and go over
  the Architectural Plans of the Inn at the Forks.
  He showed me step by step of things that went
  wrong, things that the hotel was suppose to have
  that got scrapped and things not to do when you
  are building a hotel.

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Did You Know???Points of Interests about the
Hotel

• Inn at the Forks was suppose to have balconys
  for all their suites.
• The hotel was suppose to have a basement were the
  Spa was going to be located with Executive Spa
  Suites on the main level with a private elevator
  for guests to access.
• There was suppose to be a pool, but Denis said
  they are still in the process of getting one put
  in by the spa and the front desk area.

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Conclusion

• The Inn at the Forks is a great hotel for any
  co-op student because they take you in like one
  of their own and will teach you everything that
  you want to know.Overall I enjoyed my time
  working there and have took on a Full Time
  Position as a Front Desk Agent.