CJ 411 Chapter 14

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CJ 411 Chapter 14

• Productivity, Quality
• and Program Evaluation

Sam Dameron
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Productivity

• Costs Per
• Ratio of Output to Input
• Effectiveness
• Efficiency

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Increasing Productivity

• Redesigning Jobs (Volunteers/Lower Cost People
  -- CAs)
• Introducing New Technology (AFIS, CAD)
• Redesigning Work Process (Task
  Analysis/Scientific Management)
• Redesigning Forms (NIBRS)
• Delegating Decisions to the Lowest Level Possible
• Identifying Wasted Space
• Better Training of Officers to Do Their Jobs

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Measures (p. 731)

• Effectiveness
• Efficiency
• Quality

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MBOManagement By Objectives

• Handout

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TQM

• Quality Circles
• Quality Is Job One

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Program Evaluation

• O1 X O2 Pretest Posttest Design
• O1 X O2
• O1 O2 Pretest-Posttest with Control
  Design

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Process Evaluation

• How well the job is being performed
• Job Evaluation (End of Semester)
• Appropriateness? Generally not Addressed

How Well You Shoot (Technique), Not Your Score
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Impact EvaluationOutcome Evaluation

• Positive
• Negative
• Difference Actually Made
• Subjective?
• MBO

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Who Evaluates?

• Insider/Outsider
• Peer
• Subordinates
• Superordinates
• Weight to Evaluations

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Setting Criteria

• Input from the Person or Program Being Evaluated?
• Who Sets Criteria
• Standards (National, Certification)
• Court Defense (Score for Shooting)
• Review
• Remedial Actions or Training
• Improvement Plan

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Teacher Evaluations

• Take Them Seriously
• Suggestions Appreciated
• No Improvement---Your Fault
• Email Me After Semester If You Dont Want
  Suggestions on Evaluations
• Let Me Know Whether You Like PowerPoint or Not.

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Get a Clue So You Wont Flunk Your Finals. Study
A Sam Dameron Production, Revised October 19, 2004