FROM TEAMWORK TO TEAMS

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FROM TEAMWORK TO TEAMS
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DONT CONFUSE THE TWO

• You can have teamwork without teams
• You can have teams without teamwork

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FORMAL TEAMS

• In this section we talk about formal teams
• Advantages
• Disadvantages
• When to use them

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ADVANTAGES

• 1. Better customer satisfaction
• 2. Improved product/service quality
• 3. Increased job satisfaction
• 4. Better problem solving
• 5. Better decision making

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DISADVANTAGES

• 1. Higher employee turnover
• 2. Social loafing
• 3. Pitfalls of group decision making

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PITFALLS OF GROUP DECISION MAKING

• 1. Lack of accountability
• 2. Inefficient meetings
• 3. Minority domination
• 4. Groupthink

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WHEN TO USE

• 1. Clear purpose
• 2. Job requires it
• 3. Sufficient resources available
• 4. Clear authority to manage and change
• 5. Rewards structured to incent teamwork/team
  performance

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WHEN NOT

• 1. No clear purpose
• 2. Jobs best done by individuals
• 3. Insufficient resources
• 4. Management wont disengage
• 5. Rewards cant be structured to incent

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TYPES OF TEAMS

• 1. Employee advisory/involvement teams
• 2. Self-managing teams
• 3. Cross-functional teams
• 4. Virtual teams
• 5. Project teams

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TEAM FEATURES

• 1. Norms
• 2. Attitudes
• 3. Cohesion
• 4. Size

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TEAM CONFLICT

• Conflict --
• A-type
• C-type

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IMPORTANCE OF GOOD TRAINING

• Good advance training
• Continuous training and assessment

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TEAM DEVELOPMENT STAGES

• 1. Forming
• 2. Storming
• 3. Norming
• 4. Performing

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COMPENSATION

• Must match level of individual performance with
  individual reward
• 1. Skill-based pay
• 2. Gainsharing
• 3. Nonfinancial rewards