Intercultural Communication

1
Intercultural Communication

• Facilitator Yinka Tella, Counselor/Student
  Affairs Specialist
• Broward Community College

2
What is Communication?

• Transmission and reception of meaning through the
  manipulation of symbols, language and context
• It involves a sender who encodes a message and a
  receiver who decodes the message

3
Types of Communication

• Interpersonal Communication (Dyad)
• Intrapersonal Communication (Within)
• Mass Communication
• Group Communication
• Public Communication
• Business Communication
• Intra-cultural Communication
• Intercultural/International Communication

4
Media of Communication

• Face-to-Face
• Telephone
• Broadcast Media
• Verbal
• Non-verbal
• Digital
• Which other media of communication can you
  identify?

5
Communicating Across Cultures Case Studies

• Antonio and Tammy
• Mariko
• Roger
• What can we say about verbal and non-verbal
  cues, assumptions/values, styles commonalities
  and differences between these individuals?

6
Why Intercultural Communication Competence

• An increasingly diverse and integrated world
• Work-place harmony
• Peace and security in the world
• Globalization
• Non-verbal cues differ from culture to culture
  (e.g. facial expressions etc)
• Pace of Communication (Talk over each other or
  take turns?)

7
Tips for Int. Comm.

• Platinum rule mindset Treat others the way they
  want to be treated be aware of and sensitive to
  other cultures
• Maintain an open mind Dont rush to judgment
  things are not always the way they seem
• Put yourself in other peoples shoes!

8
Bases of Cultural Discontinuities

• Languages/Dialects/Idiolects (English is a
  diverse language!)
• Collectivity Vs The Individual
• Empiricism Vs Intuition
• Spontaneous Vs. Structured
• Transactional Vs. Relational
• Continuous Vs. Specific Timing
• Egalitarian Vs Hierarchical
• How emotional can you get?

9
Skills for a Diverse World

• Active listening promotes understanding and
  mutual respect
• Ask probing questions to clarify meaning
• Learn/adopt a language
• Address challenges with communication
• Speak clearly and slowly when addressing people
  from other cultures/background
• Stay positive Smile a lot!

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Conclusion

• Comments
• Questions