ICT Strategy

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ICT Strategy
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Context
Political Purpose
Political vision
Expressed by
Reflects
Supports
Informs
Expressed by
Council Purpose
Council Vision
Supports Delivers
Business Departments
Reflects
Informs
Expressed by
Technology Purpose
Technology Vision
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Context
Political Purpose
Political vision
Expressed by
Reflects
Supports
Informs
Expressed by
Council Purpose
Council Vision
Supports Delivers
Business Departments
Reflects
Informs
Expressed by
Technology Purpose
Technology Vision
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Headlines

• Short Term
• Delivery Capability
• ICT Supplier performance
• Accountability/Governance
• Programme Management
• Business Relevance
• Medium/Long Term
• Future Vision for Technology
• Architecture
• Total Cost of Ownership
• Budget Process Implications

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Strategy Principles

• Deep Business Engagement
• Effective Technology Partnering
• Maximum exploitation of Outsource Opportunities
• Innovation Focused
• Optimised Architecture/Infrastructure
• Minimise Custom Solutions

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IT Strategy DevelopmentTechnology
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Technology
A Technology strategy important is key to the
delivery of a transformed Council It must

Excite all users Transform the way the Council
Works Enable new services Improve existing
services and processes
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Technology

• Mobility
• Location Independent Workforce
• Collaboration
• Fixed or mobile teamwork
• Self Service
• For Employees, Citizens Visitors
• Personalised Information
• My info portal
• Efficient Financial Transaction
• Automation

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Supported by an Enterprise Architecture
Business Architecture
Alignment
Application Architecture
Information Architecture
Technical Architecture
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Supported by an Enterprise Architecture
Business Architecture
Strategic
Alignment
Application Architecture
Information Architecture
Technical Architecture
Tactical
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Enabling Technology for today

• Accountability for service delivery but not the
  means of delivery is achieved by
• Outsourced partnerships
• Shared services national regional
• Collaboration with police, NHS, voluntary sector

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Define a Vision for the future

• By 2015 the Council will be a technical
  infrastructure-free organisation

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Developing the Enterprise
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• Portfolio Lifecycle Management

Bus/Info requirements EA Review
Build operate locally
Implement
Remove
Maturity gt
Managed service / outsource
Lifetime TCO
Output-based Web 2.0
Operate
Time
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Indicative Timeline
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IT Strategy DevelopmentIT Service
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Going Forward
Review Existing Service Provision
Contract Re-design
Benchmark Data
New Provider
Transition Path
In Source
Best Practice Data
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Creating Outsource value
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IT Strategy DevelopmentPeople
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Transformation Programme

• The transformation programme must address
• Structure
• Technology Leadership
• Consistent with Outsource
• Strategy Architecture
• Staff Development
• New skills mix needed
• Relationship Management
• Contract Management
• Innovation
• Working with business to deliver benefit
• Leverage new technologies
• Succession Planning
• Avoid vulnerability to market conditions
• Continuity of Strategy

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Proposed Structure
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Role of the CIO
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IT Strategy DevelopmentGovernance
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Technology Governance

• Technology Governance is the means of ensuring
  organisational behaviour is consistent with a set
  of targets and desired outcome.
• The elements of effective governance include
• Repeatable and efficient execution methodologies
• Understandable and agile decision-making
  processes
• Management oversight policies

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Benefits of Good Technology Governance

• Align technology investments with key business
  initiatives
• Easy prioritisation of technology investments.
• Maximise the value of IT investments.
• Minimise risk.
• Effective working with outsource partner.
• Efficient Resource Planning.
• Monitor report on performance and quality
• Removal of redundant systems
• Effective implementation.

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ICT Overall Governance
Council Executive
Partnership Executive
ICT Board
Technology Service Board
CIO Board
ICT Strategy Conference
Contract Performance Group
Technology Suppliers Conference
Joint Strategy Innovation Board
Strategy Group
Heads of Technology
Operations Group
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ICT Service Partnership Strategy Governance
Council Executive
Partnership Executive
ICT Board
Technology Service Board
CIO Board
ICT Strategy Conference
Contract Performance Group
Technology Suppliers Conference
Joint Strategy Innovation Board
Strategy Group
Heads of Technology
Operations Group
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ICT Strategy Operations Governance
Council Executive
Partnership Executive
ICT Board
Technology Service Board
CIO Board
ICT Strategy Conference
Contract Performance Group
Technology Suppliers Conference
Joint Strategy Innovation Board
Strategy Group
Heads of Technology
Operations Group
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Recommendations

• Adopt Technology Governance Model as Shown
• Aim for full Implementation by End 2007
• Start immediately
• CIO Board
• Strategy Group
• Start within 3 months
• ICT Board
• Partnership Executive
• Technology Service Board
• Contract Performance Group
• Complete remaining once Technology Supplier and
  Department Structure known

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Appendix 1

• Governance Groups - terms of reference

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