How to Use the Story Board Layout

1
How to Use the Story Board Layout

• Select the next slide by selecting the slide
  sorter option in the View menu.
• On each slide, replace the text with your own.
• Read the notes to each slide by selecting from
  the notes from the View menu.
• Change the background colors by adding a template
  to the master file in the View menu.

2
Project Title and Credits
Do not use personal identifying information, if
the storyboard is going to be posted in public
areas or on the web.
3
Permission Slide

• We give permission for posting of these slides to
  the web or other public domains, such as employee
  lounges.
• We do not give permission for posting of these
  slides to the web or other public domains, such
  as employee lounges.

4
What Is the Problem and How Do You Know It Is a
Problem?

• Let the customer speak about the problem
• Record a customers voice
• Provide quotes
• No blaming of others
• No imbedded solutions in the problem statement.
• Give benchmarking data
• Be brief
• Describe only one problem

5
How Do We Work?

• List daily routines
• Draw a flow chart and describe the work process
  that affects customers experiences.

Decision
Action
Event
Start
Action
Go
6
What are our routine activities?
Activities that repeat on or near daily basis Activities that repeat on or near daily basis Activities that repeat on or near weekly basis Activities that repeat on or near weekly basis Activities that repeat less often than weekly Activities that repeat less often than weekly
Time of day Description of activity Day time of week Description of activity Period Description of activity
5 a.m.          
6 a.m.          
7 a.m.          
8 a.m.          
9 a.m.          
10 a.m.          
11 a.m.          
12          
1 p.m.          
2 p.m.          
3 p.m.          
         
7
What Might Help?
Postpone evaluation
Scores for extent of system change using
standardized tools
8
What Changes Were Made?

• Describe the proposed change
• Give details of time plan is implemented
• Describe cost of changes and efforts needed
• Provide scores of which change is more of a
  system change and which change is more of an
  effort

9
How Would We Know If the Change Is an Improvement?
Analyze your data using Control Charts
10
What Is Next?

• Describe in detail the next steps for
  organization wide implementation.
• Describe timing of next improvement cycles.
• Give your introspection about the utility of the
  process you followed