Aeyad Esam Sabagh

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Maintaining Competitive Edge in Challenging Times

• Aeyad Esam Sabagh
• Senior Manager Business Development
• Etisalat Business Solutions

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Maintaining Competitive Edge in Challenging Times

• Aeyad Esam Sabagh
• Senior Manager Business Development
• Etisalat Business Solutions

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• Operational Excellence and innovation is the
  way to emerge victorious out of a recession
• Michel Lynch
• Autonomy CEO
• BBC radio 4 interview
• April 2009

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CIO Challenges in the Gulf
How do you keep BUSINESS EQUILIBRIUM
Keep your COMPETITIVE Position
See out the CHALLENGE
Get ready for the NEW WAVE
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Proposition CROSSROAD

• DO it YOURSELF
• Invest Build on Internal capability
• Manage Multiple Suppliers
• Own the infrastructure
• Manage the setup

Capital Intensive

• TOTAL Outsourcing
• SINGLE Provider dependency
• LOSS of Control
• Managing Multiple Contracts
• No ONUS on failure

LOSE Control

• SELECTIVE Outsourcing
• You drive your strategy
• Maintains Control
• Keep the CORE
• Only OWN what you require

OPEX Model
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Self Managed VS Out Tasked
Out Tasked Services reduces your Monthly
Recurring Costs Out Tasked Services provides
lower TCO
Source CISCO Systems
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Maintaining Competitive Advantage

• Reduced TCO
• Leverage your service provider strength
• Service Level Commitments
• Access state of the art technology (opex model)
• Access to best practices
• Freeing resources to focus on core business
• Faster Time to market
• Manage the risk
• Capitalize on Time zones
• Access to specialized services

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Financial Industry What are they buying
An efficient service provider that provides
MANAGED ICT SERVICES can play a major role to
help the Finance Banking Industry
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Converged services Infrastructure /
networking Business Continuity/Disaster Recovery
Security hardware / peripherals Consultancy Data
Management / Storage Communications Outsourcing
/ Managed Service Audio Video Conferencing Financi
al Systems / Processes e-business Business
Management / Development Channel /
Distribution Personnel / Personnel
Development Customer Interface / CRM
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Source - Financial Services Technology Forum
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Major financial services provider - Case Study

• Link Monitoring

• Managed WAN

• Device Management

• Onsite Support

• Operations Management

• Service Levels

• Full Redundancy

Key Business Challenge Deliver reliable,
always on, service in the most cost effective
manner.
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Case Study

• Main driver no local resources
• Key Solution
• MPLS Services for Branches
• Route Diversity for Redundancy
• Lower Speeds MPLS for Offsite ATM
• Mobile Broadband for Redundancy
• Managed Services for the WAN
• Managed Routers
• 24/7/4 replacement support for CPE
• Proactive Monitoring
• Reporting / Escalation
• Takes Relationship on a Journey of Partnership

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Low Hanging Outsourcing Options
Managed Infrastructure
Managed Security
Managed Communication
Managed Mobility
Managed LAN services Managed WAN services Managed
Data Center
Vulnerability Management Penetration
testing Managed Email Security Unified Threat
management
Managed eMail Managed Telecom Services Unified
Communication Desktop Management
Managed Mobile Services mBanking platforms
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Benefits of Selective Outsorucing
FINANCIAL
ORGANISATIONAL
IT
Cost Per User
Performance Enhancement
New Technologies
Reduce Planning Mgnt
Focus on core applications
Minimum CAPEX
Agility to Release New services
Reduced TCO
Best Practices SLAs
Future Proofing
Predictive OPEX
Focus On CORE
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Mad Science Birthday Party
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Thank You

• Q A