Lessons Learned from Implementing an EGovernment Project

1
Lessons Learned from Implementing an
E-Government Project

• A Presentation of the Clark County Department of
  Family and Youth Services
• Project 2000
• Las Vegas, Nevada
• Lori Higdon, New Design Lead
• Probation Functional Representative

2
Todays Discussion

• Why Project 2000?
• Getting Off The Ground Support and Resources
• Planning, Analysis and Design
• Implementation
• When the Project Part Ends Impact Support
• Lessons Learned

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3
Why Project 2000?

• Vision and Goals
• Replace 20 year old automation technology
• Provide more comprehensive client information for
  better services
• Gather information for making Management
  decisions based on outcomes
• Refer clients for services and collect outcome
  results from community based providers through
  Internet
• Provide required Federal and State reporting of
  specific data

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4
Getting Off The Ground Support and Resources

• Support
• County Management
• Department Director
• Steering Committee
• Department of Family Youth Services Management
  Team Staff
• Community Providers

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5
Getting Off The Ground Support and Resources

• Budget
• Site Location
• Vendor
• Staff
• Infrastructure
• Hardware Software
• Staffing
• Functional Representatives
• Partnering for technical support
• The Vendor
• Community Providers

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6
Planning, Analysis and Design

• The Process
• Interviewing staff
• Research
• Meeting with Community Providers
• Site Visits to confirm hardware and software
  capabilities of Community Providers
• Purchasing and training of new software tools for
  web page development and for security
• Preparing Specifications
• Conduct Structured Challenge sessions with
  Community Providers and Department staff
• Modify pages

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7
Implementation

• Testing
• P2000
• User Acceptance Testing
• Security Testing
• Training
• Help Desk
• Department Staff
• Community Providers
• Communication
• Memos
• Follow-up calls

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8
When the Project Part Ends Impact Support

• Bringing up Baby
• Connecting with additional Community Providers
• Ongoing Maintenance
• Enhancements
• Ongoing Training
• New Staff
• New Community Providers
• Refresher Training
• Implementation Support

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9
Lessons Learned

• Hardware and software issues
• Security
• Browser
• Training
• Limited Personal Computer knowledge of the
  Community Providers
• Keep Implementation manageable
• Impact Support

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