Crisis Commander Presentation

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WELCOME TO THE WORLD OF
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Crisis Business Continuity Management system

• Voice notification
• Hundreds of user organizations
• Standard methodology for Crisis and
• Business Continuity Management

• In use in close to 30 countries
• Available on the Web via PC
• and web-enabled Mobile Devices
• Very easy to use

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Designed for effective response and recovery

• Communicate
• An advanced alert system for notification of the
  Crisis Management Team and
• other groups, including Voice, E-mail, SMS
  (text msg) and fax messages
• Unlimited storage for contact lists for teams,
  media, customers, vendors etc.
• Easy to update built-in web page enables quick
  postings to the WWW

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Designed for effective response and recovery

• Collaborate
• Online meeting tool, with pre-set or dynamic
  agendas, all decisions logged
• Forum Team bulletin board for tracking specific
  items or topics
• Accessible anywhere, anytime via PC, Blackberry,
  Treo or Smartphone

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Designed for effective response and recovery

• Command and Control
• Activate plans and track progress across the
  organization in real time
• View activity log with all actions taken and
  decisons made
• Filter, analyze and act on incoming information
• Provide the best possible information to key
  executives
• English, German, Swedish, Norwegian and Danish
  language versions

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Rooms to use during a crisis
Room for CM planning
Room for Head Office CMT
Help function incl. pdf
System user name
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Notify the Crisis Management Team The basic
Notification system presented here comes standard
with all CC systems. For more information on CC
Alert, the voice and fax notification add-on
module, please see separate presentation"
Notify and mobilize the CMT
You get a notification receipt
Click on Notify
Choose how to notify
Choose contact list to notify
Scroll down and click Send the notification
Write the notification message. It will be sent
out over the communication channels of your
choice.
Write the notification message
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Activate contingency plans in Crisis Commander
All plans and support documents created and
updated in the admin room
Heavy fire in Main Office
Click on activate a plan
Tasks done automatically logged
Choose a plan and give it a file name
Activate
Click a support document to get assistance
Confirm responsibilities
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Use the system for Crisis Communications The
system provides the CMT with the capability to
communicate rapidly with various external and
internal groups. Among the features are media
surveillance.
This is how it works...
Select contact list to send to
Click on Inform
Inform groups with an e-mail
Press release about this mornings explosion
Pressrelease Company Corp.doc
Write the message. Attach up to 5 files. All
e-mail messages are logged and saved in the
archive for messages see the left menu...
Sending SMS messages to contact lists works the
same as the send e-mail feature
Scroll down
Send the e-mail
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Emergency homepage Each Crisis Commander system
comes with an emergency home page. These crisis
home pages are typically used as a communications
tool during an incident.
Training Company Corp.
This is how it works...
Information about the fire at our Headquarters
Message 1 -------------------------------- At 6
AM this morning a fire was detected in one of
Training Corps buildings downtown Los Angeles.
The fire department extinguished the fire
quickly. Due to the fire Training Corp had to
close down all activities in all buildings at the
premises. Customers, partners and distributors
will receive additional information by e-mail by
9 AM. Ken. S. Thornton Press Officer Training
Company Corp.
The content is published in real time, on a
separate website on the Internet connected to
the system.
Click on inform
Use the update feature
Update crisis homepage
Click the update button
Use the Upload logo and photo function
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Use the contact lists The system enables you to
search for individual contact details and get an
overview of media coverage during an incident.
Address
This is how it works...
E-mail
Click to read the contact data
The Washington Post
The search feature available in every system room
under other tools
Phone
Write the search phrase and click OK
Click for the web edition
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Management of crises across large
organizations... The Mission Control Center
allows multiple Crisis Management Teams at
different locations or divisions to work on a
crisis simultaneously. The MCC also provides a
brief statistical overview of all local CM and
BCM planning activities.
The room for the Corporate CMT
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Use on cell phones with a secure Web Browser
Mobile phone or PDA A number of vital functions
in Crisis Commander can be managed over a
mobile phone or PDA. SSL encryption The device
must have a web browser using SSL encryption
(encrypts the communication between the
device and the Crisis Commander system.
Note! The web browser must use SSL encryption for
https
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Crisis Commander Alert
The CC Alert add on feature is intended for the
immediate notification of all CMT personnel and
other teams and contact lists. It distributes
voice messages to any land line or mobile phone
in the world. Basic CC notification modes SMS,
e-mail (Included in all systems) CC Alert
modes Voice, fax, SMS, e-mail Voice
Notification A text-to-speech system converting
a written notification message into speech
using a synthetical voice. Full version
360 concurrent alert calls appr
20-30,000/hour Limited version 50 concurrent
alert calls appr 2,800-4,200/hour Confirm
alerts Recipients real time confirmation of
message receipt Notification receipts Notificati
on receipts from all campaigns
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Crisis Commander International, CCINT AB
www.crisiscommander.com Tel [phone]
10 Fax [phone] Email
info_at_crisiscommander.com