Chapter 16 Admission Systems and Other Services

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Chapter 16 Admission Systems and Other Services
Convention Management and ServiceSeventh
Edition (478CSB)
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Competencies forAdmission Systems and Other
Services

• Describe registration and types of admission
  systems used for meetings, and summarize exhibit
  security issues.
• Identify special services properties sometimes
  offer meeting groups.
• Describe programs that hospitality properties
  offer for guests and children of meeting
  attendees, and explain the importance of
  checklists in planning meetings or conventions.

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Convention Registration and Security

• Convention Registration
• Not same as guestroom registration
• Receive program information
• Pay fees to sponsoring group
• Convention registration area serves as
  headquarters for meeting
• Convention registration area design
• Places to pick up packets
• Including hotel information in packets

(continued)
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Convention Registration and Security
(continued)

• Convention Security
• Controlled versus uncontrolled admission
• Badges
• Color-coded and bar-coded badges
• Tickets necessary for system of payment per
  person
• Places to sell and collect tickets
• Policy for attendees who forget or lose tickets

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Exhibit Security

• Price included in overall package
• Guards from outside firms should be oriented and
  informed of duties
• Four critical periods move-in, open show hours,
  closed show hours, move-out
• Tight security at docks
• Roving technique
• Security is the responsibility of exhibitors
  during the show

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Special Services for Meeting Groups

• Convention headquarters room
• Convention hospitality suites
• Guest packages
• Telephones
• Printing and duplication
• Decorations
• Entertainment
• Preferred suppliers/exclusives

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Building Guest/Companion Attendance

• Sell the planner on the idea
• Encourage involvement of group members and
  guests/companions in planning
• Supply planner with hotel brochures
• Send guests/companions personalized letters that
  describe programs
• Promote guest/companion programs in ads

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Activities for Guests/Companions

• Shopping trips
• Sight-seeing and city tours
• Guest lecturers
• Theaters and concerts
• Special business meetings
• Finale attractions
• Self-improvement courses