Beyond Bowling Together

1
Beyond Bowling Together

• SocioTechnical Capital
• Paul Resnick
• MOCHI Presentation
• 7/12/00
• www.si.umich.edu/presnick/papers/stk/ to
  download a copy of the paper

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Activities and Effects
Immediate Outcome
Activity
3
Preconditions
Immediate Outcome
Activity
Capital
4
Side Effects
Immediate Outcome
Activity
Activity
Capital
Capital
5
Forms of Capital

• Physical
• Human
• Information and Communications Technology
• Social

6
Macro Impacts of Social Capital

• Health
• Economics
• Crime
• Politics

7
SocioTechnical Capital

• Productive combinations of social relations and
  information and communication technology
• A special case of social capital
• Interaction effect
• social relations and technology that may not be
  productive on their own

8
Implications of STK Lens for HCI Design and
Deployment

• Success factors
• Definition of success

9
Declining Participation

• Attending Club Meetings
• Family Dinners
• Having Friends Over

10
The Civic Challenge

• Improve traditional groups
• Scheduling
• Publicity
• Less administration, more fun (or work)
• Explore new forms of togetherness
• Dormant but activatable groups
• Just-in-time introductions
• Lurking and catching up
• Massively distributed work

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Outline

• Anatomy of Social Capital
• Technology Affordances
• interactions
• residuals
• Some Promising SocioTechnical Relations
• A Research Agenda

12
Micro Impacts of Social Capital

• Information routing
• Resource exchange
• Emotional support
• Public goods production (mobilization)

13
Anatomy of Social Capital

• Communication paths
• Common knowledge
• Networks
• Identities
• Expectations
• Shadow(s) of the future
• Multi-valent relations

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Summary
15
SocioTechnical Capital Opportunities

• New Interaction Types
• New Residuals

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New Interaction Affordances

• Distant
• Asynchronous
• Monitoring
• Notification
• Peripheral presentation

• Restricted modality
• Large fan-in
• Large fan-out
• Anonymity
• Access controls
• Concurrency controls

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New Residuals

• Document versioning
• Interaction traces
• Explicit feedback
• Network maps
• Local names with late binding

18
Promising SocioTechnical Relations

• Group self-awareness

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Promising SocioTechnical Relations

• Group self-awareness
• Brief, intermittent interactions

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Promising SocioTechnical Relations

• Group self-awareness
• Brief, intermittent interactions
• Time conservers

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Time Conservers

• FAQs and catching up
• Peripheral participation
• Dormant groups
• Multi-tasking

22
Promising SocioTechnical Relations

• Group self-awareness
• Brief, intermittent interactions
• Time conservers
• Support for large groups

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Support for large groups

• Recommender systems
• Reputation systems
• Mass-authoring
• Mass-conversation

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Promising SocioTechnical Relations

• Group self-awareness
• Brief, intermittent interactions
• Conserving time
• Support for large groups
• Just-in-time introductions

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Just-in-time introductions

• Exploiting network maps
• Documents as introducers

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Research Agenda

• Case Studies
• Measurement
• Grand Theory

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Research Agenda Case Studies

• Creating tools and seeding practices
• Field trials
• what happens to SC when new information system
  introduced?
• Example Whos That? (www.whothat.org)

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Research Agenda Measurement

• Need sensitive instruments
• Questionnaire items
• Attitudes
• Contextualized
• Activities
• Which activities?
• Networks
• Potential as well as actual
• Behavioral measures
• On-line tasks or games?

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Research Agenda Grand Theory

• Which features of SocioTechnical relations are
  productive?
• Define the space of features
• Determine which features (or combinations) are
  productive

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Take Home Messages

• Pay attention to residual capacities
• Lots of opportunities to explore
• Society needs us to succeed
• Please comment on the paper (by August 6)
• www.si.umich.edu/presnick/papers/stk/

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URLs to load up

• Evite
• Three Rivers Free-Net
• Webgrrls
• PHP Manual