Welcome to ACN Training

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Welcome to ACN Training
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Customer Acquisition
Mindset
3
Customer Acquisition
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Customer Acquisition
Local Phone
Long Distance
ACN to ACN Free Calling
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Customer Acquisition
Partners

• All major carriers including

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Customer Acquisition
Digital Phones
Video Phone
ATA
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Customer Acquisition
(Video Call)
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Do You Have A Home Phone?
Yes
No
Do You Have High Speed Internet?
Do You Have High Speed Internet?
Yes
No
Yes
No
Through the Phone Company?
Through the Cable Company?
Long Distance Local Toll
Local Phone Long Distance
Local Phone Long Distance
Video Phone ATA
Cell Phones
Video Phone ATA
Video Phone ATA
Cell Phones
Cell Phones
Wireless Cards
Cell Phones
Cell Phones
Wireless Cards
Wireless Cards
Referrals
Wireless Cards
Wireless Cards
Referrals
Referrals
Referrals
Referrals
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Do You Have A Home Phone?
Do You Have a Home Phone?
Yes
Yes
No
Do You Have High Speed Internet?
Do You Have High Speed Internet?
Do You Have High Speed Internet?
No
Yes
Yes
No
Yes
Long Distance
Through the Phone Company?
Through the Cable Company?
Through the Phone Company?
Video Phone ATA
Local Phone Long Distance
Local Phone Long Distance
Cell Phones
Long Distance Local Toll
Video Phone ATA
Cell Phones
Cell Phones
Cell Phones
Video Phone ATA
Video Phone ATA
Wireless Cards
Wireless Cards
Wireless Cards
Cell Phones
Cell Phones
Referrals
Wireless Cards
Wireless Cards
Referrals
Referrals
Wireless Cards
Referrals
Referrals
Referrals
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Do You Have A Home Phone?
Do You Have a Home Phone?
Yes
Yes
No
Do You Have High Speed Internet?
Do You Have High Speed Internet?
Do You Have High Speed Internet?
No
Yes
Yes
No
Yes
Through the Cable Company?
Through the Phone Company?
Through the Cable Company?
Through the Phone Company?
Local Phone Long Distance
Video Phone ATA
Local Phone Long Distance
Local Phone Long Distance
Cell Phones
Long Distance Local Toll
Cell Phones
Cell Phones
Video Phone ATA
Video Phone ATA
Wireless Cards
Cell Phones
Video Phone ATA
Wireless Cards
Wireless Cards
Cell Phones
Cell Phones
Referrals
Wireless Cards
Wireless Cards
Referrals
Referrals
Wireless Cards
Referrals
Referrals
Referrals
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Do You Have A Home Phone?
Do You Have a Home Phone?
Yes
No
Yes
Do You Have High Speed Internet?
Do You Have High Speed Internet?
Do You Have High Speed Internet?
No
Yes
Yes
No
Yes
No
Through the Cable Company?
Through the Cable Company?
Through the Phone Company?
Video Phone ATA
Local Phone Long Distance
Local Phone Long Distance
Cell Phones
Long Distance Local Toll
Cell Phones
Cell Phones
Video Phone ATA
Video Phone ATA
Wireless Cards
Local Phone Long Distance
Cell Phones
Wireless Cards
Wireless Cards
Cell Phones
Cell Phones
Referrals
Wireless Cards
Wireless Cards
Referrals
Referrals
Wireless Cards
Referrals for ACN to ACN
Referrals
Referrals
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Do You Have A Home Phone?
Do You Have a Home Phone?
Yes
No
Yes
No
Do You Have High Speed Internet?
Do You Have High Speed Internet?
Do You Have High Speed Internet?
Do You Have High Speed Internet?
No
Yes
Yes
No
No
Yes
Through the Cable Company?
Through the Phone Company?
Video Phone ATA
Local Phone Long Distance
Local Phone Long Distance
Cell Phones
Long Distance Local Toll
Cell Phones
Cell Phones
Video Phone ATA
Video Phone ATA
Wireless Cards
Cell Phones
Video Phone ATA
Wireless Cards
Wireless Cards
Cell Phones
Cell Phones
Referrals
Wireless Cards
Wireless Cards
Referrals
Referrals
Wireless Cards
Referrals
Referrals
Referrals
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Do You Have A Home Phone?
Do You Have a Home Phone?
Yes
No
No
Do You Have High Speed Internet?
Do You Have High Speed Internet?
Do You Have High Speed Internet?
No
Yes
Yes
No
No
Yes
Through the Cable Company?
Through the Phone Company?
Video Phone ATA
Local Phone Long Distance
Local Phone Long Distance
Cell Phones
Long Distance Local Toll
Cell Phones
Cell Phones
Video Phone ATA
Video Phone ATA
Wireless Cards
Cell Phones
Wireless Cards
Wireless Cards
Cell Phones
Cell Phones
Referrals
Wireless Cards
Wireless Cards
Referrals
Referrals
Wireless Cards
Referrals
Referrals
Referrals
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Customer Acquisition
Hi_________do you have a minute?__(Pause)_gre
at! Can You do me a HUGE FAVOR?_(Pause)_ As you
know(Share the reason why you are working ACN).
Im working with a telecommunications company and
Im about to hit my 1st position. Im just a few
customers away and I really need to qualify by
tonight. My company offers better phone service
than any other company. Theres no cost or
commitment for you to try the service. You're
getting a great deal and youre really help me
out. Would you do me a HUGE FAVOR and help me
qualify today PLEASE!!!! Order Entry (866) 864
3822 OR fill out Paper LOA-
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Customer Acquisition

• Common Customer Q A
• (End every response with, So could you do me a
  favor and give it a try.)
• 1. Whats rates?
• What are you paying now? Great! We have a plan
  just for you
• What company?
• ACN! We're 14 years old one of the fastest
  growing companies in the world
• I like what I haveetc
• I promise you will be just as happy with ACN
  if not more
• I have distinctive ring!
• ACN HAS THAT FEATURE AS WELL
• Who services the line?
• The same people who always serviced the
  LINES

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Customer Acquisition

• Common Customer Q A
• (End every response with, So could you do me a
  favor and give it a try.)
• 6. Will my change..?
• No, your phone number will not change
• I dont use my home phone?
• Great, then helping me wont change a thing
• 8. I use my cell !
• Great! Keep using your cell phone. I just
  need your home phone. You apparently dont use it
  anyway so it should not be a problem
• 9. I have a package deal
• ACNS plans are cheaper with more
  features
• 10. I have a contract!
• Break it for me! I will pitch in! Its
  that important to me

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Customer Acquisition
Customers Can Sign Up By Calling
1-866-864-3822 Or Filling out an LOA
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Customer Acquisition
Become your own customer
1. Local Long Distance 2 pts
2. Video phone 2 pts
3. ATA adapter 2 pts
4. Cell phone 2 pts
5. Air Card 2 pts
2 x 5 10 phone points
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Customer Acquisition
Goals to accomplish

• 12 phone points first 24 hours!
• 20 phone points 1st week!
• 50 phone points life time!

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Customer Acquisition
Recognition
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Compensation Plan

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3 Reasons why you need to be an ETT
? Your Testimonial
? ETT in 30 days or less 750 Bonus
? T-CABs
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ETT T-CABs
2 QTTs 200

4 QTTs 600
6 QTTs 1,000
8 QTTs 1,500
10 QTTs 2,000
12 QTT 2,500
14 QTT 3,000
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TC T-CABs up to 25,000 a month
ETL T-CABs up to 7,000 a month
MyACN is where you get the details
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Building a Team
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After your presentation, If the prospect says
Yes
No
Maybe
Sign up as a Representative
Sign up as a Customer
Sign up as a Customer
Sign up all their services
Invite to the next presentation or training
Ask for referrals
Game plan to ETT 20 points in 24 hours PBR within
3 days
Give tools DVD, magazine, ACN website
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PBR
Private Business Reception Home Meeting
Schedule your PBR within the next three days.
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PBR
The new representative will duplicate what they
saw at their first presentation
Your PBR has 5 guests 1 rep signs up Week 1
5 Guests at their PBR - 1 Rep Week 2 5
Guests at their PBR - 1 Rep Week 3 5 Guests at
their PBR - 1 Rep Week 4 5 Guests at their PBR
- 1 Rep Total for the month.. 5 Reps
Your PBR has 10 guests 2 reps signs up Week 1
10 Guests at their PBRs - 2 Reps Week 2 20
Guests at their PBRs - 4 Reps Week 3 40 Guests
at their PBRs - 8 Reps Week 4 80 Guests at
their PBRs - 16 Reps Total for the month..
32 Reps
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Team Etiquette

• Dress Code - teach your new reps to dress
  appropriately
• Show up early (BEFORE your guest(s) arrive !!)
• Make sure your cell phone is turned off
• Introduce your guests to other Reps
• Sit with your guests
• Dont ask questions at meeting, ask later via
  telephone
• Dont interrupt or add to what upline is saying
  to your guest

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Team Etiquette

• During presentation, participate with the
  speaker! (Dont ADD or Interrupt).
• STAY in your seat during any break.
• STAY in your seat THROUGHOUT the training.
• Introduce your guest to the speaker or your
  upline Exec Trainer/Coordinator after the
  briefing.
• Introduce your guest to your upline so they can
  help you get your guest started.
• Help new Rep fill out the application.
• Schedule a getting started for your new rep and
  accomplish it within 24 hrs of them getting
  started.

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EVENTS
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Promoting Events
Nationals
Leadership Event
Regional Trainings
Saturday Trainings
Weekly BOM Calls
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Spanish Business Opportunity Meeting Monday
Redlands Training Center 730 p.m.
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Spanish Business Opportunity Meeting Tuesday
Torrance Training Center 730 p.m.
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Business Opportunity Meeting Tuesday Sportsman's
Lodge 730 p.m.
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Spanish Business Opportunity Meeting Wednesdays
Simi Training Center 730 p.m.
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Business Opportunity Meeting Thursday Simi
Training Center 730 p.m.
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Business Opportunity Meeting Thursday Redlands
Training Center 730 p.m.
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Business Opportunity Meeting Thursday Torrance
Training Center 730 p.m.
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Saturday Training Redlands, Torrance,
Sportsmans Lodge BOM 900 a.m. 945
a.m. Training 1000 a.m. 1200 p.m.
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International Training Baltimore,
Maryland September 7th 9th